SCFLicense: Extension Licensing on Sketchucation

cygnussphere · 9 May 2022, 17:52

@dave r said:

@cygnussphere said:

I switched computers...

Is the time/date correct on the new computer?

Yes they are.

TIG · 9 May 2022, 18:11

A0B error code is:

File time, created time, hardware ID time mismatch in signature...

So something is up...

cygnussphere · 9 May 2022, 19:29

@tig said:

A0B error code is:

File time, created time, hardware ID time mismatch in signature...

So something is up...

I had to Uninstall/Reinstall Sketchup to get it to finally work.

Thanks for your help

Dave R · 9 May 2022, 19:52

@cygnussphere said:

I had to Uninstall/Reinstall Sketchup to get it to finally work.

When you reinstalled did you do so correctly? That requires right clicking on the downloaded installer and choosing Run as administrator.

TIG · 10 May 2022, 17:47

I think self-release of license seats is in the pipe-line...
Perhaps Fredo or Gábor will chip in with some news...

derei · 10 May 2022, 19:10

It would be useful to have the possibility to release a license seat from the website.

I just noticed that one of my license has all 3 seats taken, however I am only using one. So, the other two must be licenses from other versions or machines, that are not in use anymore.

Any thoughts on this one?

sukrawee · 11 May 2022, 04:23

I change my computer name and the Licence become Inactivate.
I delete the "SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt" and uninstall the all plugin and reinstall.
I do not release the previous seats.
I complete reactivate all plugins and it's work.
But the seats taken is two for all plugin

How can I release the previous seats?

fredo6 · 11 May 2022, 06:46

@sukrawee said:

How can I release the previous seats?

This is done.

antonio.calvo · 11 May 2022, 08:10

@tig said:

If the PayPal info is not sufficient, then you can email support and give the details needed, and a separate invoice can be issue to you...

Hi, I have the same issue with getting a proper invoice but can't find support email contact anywhere. Do you mind sending it to me?

Thanks

TIG · 11 May 2022, 09:22

Email to support[at]sketchucation.com

so4004 · 12 May 2022, 13:50

How long does it take to obtain license after purchase?
It has been more than 24 hours and I still have not received any email.
Can you help me with this?

Rich O Brien · 12 May 2022, 13:59

It could be in your Spam?

You can also retrieve license files at https://sketchucation.com/webshop/my-licences.php

AzusaGasai · 14 May 2022, 04:41

hi fredo

I need a help.
(I am a user in china，My English isn’t very good.)

I bought your 2022bundle today and I cannot avtive my license.
I installed the latest sketchucation store extesion and also latest fredo6 plugin.
but when I want to validate license ,I'll get an erroer coede B03.
and if I click validate license, I'll get an error A04.

I tryed to delete signature file and revalidate,and I'll get error B03.
I opened signature txt,in the txt file, [The count IF exited] is writed.

I'm not change my PC name ,and device name&user name are all in english.

I like your plugin and they are very helpful, but if my license can't use,I may want to payback.

I look forward to hearing from you.

fredo6 · 14 May 2022, 10:57

@azusagasai said:

I bought your 2022bundle today and I cannot avtive my license.
I installed the latest sketchucation store extesion and also latest fredo6 plugin.
but when I want to validate license ,I'll get an erroer coede B03.
and if I click validate license, I'll get an error A04.

Very likely, you have non-ASCII characters in your computer name. This is a source of problems.

I would suggest you change your computer name, delete the signature file and revalidate

AzusaGasai · 14 May 2022, 15:55

@fredo6 said:

@azusagasai said:

I bought your 2022bundle today and I cannot avtive my license.
I installed the latest sketchucation store extesion and also latest fredo6 plugin.
but when I want to validate license ,I'll get an erroer coede B03.
and if I click validate license, I'll get an error A04.

Very likely, you have non-ASCII characters in your computer name. This is a source of problems.

I would suggest you change your computer name, delete the signature file and revalidate

Very thanks for your advise!I succeed.

in my computer name, I changed it and succeed.

gfparadox809 · 14 May 2022, 16:37

hallo, I have bought JointPushPull license on 5/13
my Transaction ID is 4D544345NC0516934
but I have not received the License letter
how can I solve this problem?

Dave R · 14 May 2022, 17:18

@gfparadox809 said:

how can I solve this problem?

See this post:

https://sketchucation.com/forums/viewtopic.php?f=323&t=73325&p=680144#p680080

tomkuc74 · 15 May 2022, 16:11

Can you release all my seats in all licenses, please? Recently I mixed my computers because of rtx card problems so I had to reinstal systems and forget to change computer name before validate licenses.

fredo6 · 15 May 2022, 18:54

@tomkuc74 said:

Can you release all my seats in all licenses, please? Recently I mixed my computers because of rtx card problems so I had to reinstal systems and forget to change computer name before validate licenses.

This is done.

jrozansky · 16 May 2022, 07:21

Hello, I purchased RoundCorner and installed the license but now it is not working and saying my trial period ended. The error message I am getting is:

msg_validation_error

Request to Sketchucation = ERROR_F09

I really used Roundcorner a lot for work and want to get it working again. Thank you!