Sketchup Pro 2014 hangs every time I quit (Mac)

mariocha · 13 Apr 2014, 15:09

Hey, Thanks a lot guys !
I had the same issue.

jeff hammond · 13 Apr 2014, 16:34

force quitting doesn't take long per se but they might as well change the name from "force quit" to "force crash" because that's what you're doing.. crashing the app.. a crash report will be made and offer to send it to apple etc..

"how do i quit an app?" -- " oh, you just crash it.."
isn't very good programming mantra imo..

and yeah, you can usually get away with crashing an app without consequence but it's eventually going to lead to a corrupt .plist.. "where's my entity info panel?" etc.. i mean, what happens if you crash an app while it's busy updating the .plist? that's why you want to quit a process-- so it can check that all the things that need done prior to closing have been done and it's not in the middle of another process

EDIT- but regardless of how minuscule of an issue you think it is or that it's really no inconvenience at all (as in-- i get what you're saying).. you're going to be very hard pressed to find a user that's ok with it and/or agree to use your software under the stipulation "oh- i just have to force quit this program"..

further, you're not even letting people know about the issue and everyone using podium is blaming sketchup as the bad guy.. honestly, it should be on the download page.. "use podium and you'll now have to force quit sketchup.. don't worry- it only takes an extra 3 seconds".. then see how many people download it

bigstick · 13 Apr 2014, 18:11

@jeff hammond said:

further, you're not even letting people know about the issue and everyone using podium is blaming sketchup as the bad guy.. honestly, it should be on the download page.. "use podium and you'll now have to force quit sketchup.. don't worry- it only takes an extra 3 seconds".. then see how many people download it

Obviously you've got a point, but maybe you missed my comment where I said that we would fix it. Were it not for our recent discovery of the multibyte issue on Japanese installations, it would have been fixed by now. When that's resolved (it's a much more serious issue) this is at the top of the priority list.

It's not ideal by any means but really, it's not nearly as big an issue as you think. I think I've seen maybe one post on our forum about it, which is why I'm not fretting about it. However I am looking into how best to make users aware of things like this, and direct them to the most useful source of information straight away.

In the context of some of the other software problems we all have to deal with more often than we would like (Airplay from the Mac to Apple TV being broken for example, and let's not even start to talk about Heartbleed an UAC on Windows 7) our customers aren't getting particularly excitable about this.

But - it is an opportunity to re-evaluate how we look at some of these things in an effort to improve the software. There's always room for improvement

driven · 13 Apr 2014, 18:25

@bigstick said:

...our recent discovery of the multibyte issue on Japanese installations...

I'll PM you on this one...

good to here your on the case for remedies and improvements...

john

jeff hammond · 13 Apr 2014, 18:33

@bigstick said:

Obviously you've got a point, but maybe you missed my comment where I said that we would fix it.

nah.. i saw it and think it's good that you're going to fix it

@unknownuser said:

I think I've seen maybe one post on our forum about it, which is why I'm not fretting about it.

right.. because they're posting here and elsewhere (trimble forums and beta forums) about it.. sending other devs and/or users trying to help on wild goose chases to find out what's wrong with sketchup..

just from the first page of scf search results for "force quit"

http://sketchucation.com/forums/viewtopic.php?f=11%26amp;t=54411
http://sketchucation.com/forums/viewtopic.php?f=15%26amp;t=56948
http://sketchucation.com/forums/viewtopic.php?p=517660#p517660

bigstick · 13 Apr 2014, 19:32

Hmm - interesting ...

I've been discussing some better ways of doing things with some of the team, and I hope we'll have a better way of dealing with issues like this soon.

Coincidentally I've just been told that we have a new version with a fix for this and am just about to download and test it. I'll keep you updated.

ecomike1 · 14 Apr 2014, 16:59

I really appreciate the back and forth between all involved.

I want to reiterate what Jeff is saying regarding the issue not being posted on the Podium forum. The reason, I believe, is that people in general didn't know it was the fault of one particular plugin until we dug further and went through the plugins one by one. Very time consuming, even for the personalities which are more detailed oriented.

Bigstick, thanks for taking care of this, and I'm looking forward to your report on the issue.

Thanks again everybody!

mwm5053 · 14 Apr 2014, 22:27

I can report that I've had the same issues as econmike1 but using Twilight often had to force quit from Activity Monitor or it SU 2014 would crash and want to report to Apple instead of a Bug Splat. Also can tell you I have a Mac HD/Library SU 2013 and SU 2014 folder with SU plugins

driven · 14 Apr 2014, 23:08

Rant Warning:

with all these 'renderer' plugins the first question whether it is a single user, single computer license?

If the answer to both is 'yes' , then the developers should be installing it into your licensed 'User' folder, I can see absolutely no reason not to...

As of v2014, for them to place it elsewhere, requires them making all the needed folders, as SU no longer does.

If it is a "network" license, then the new folders could be in the "Shared" folder, and symlinked to each 'User' folder,

If it is a "any computer, one User" license, they each should be in the "User" folder of each computer,

The only conceivable reason to have an installer is to bury bits all over the system...

Regardless of how clever or complex they may be, it's a Plugin not a Primary app, if I un-instal the Primary app, I want all the plugins to vanish as well.

but maybe that's just me...

john

bigstick · 15 Apr 2014, 06:18

This is a classic case of principles vs pragmatism. In absolute terms, of course you're right, and on Windows it's not a problem. What I found in the office was that security restrictions prevented any access to the 'Program Files' folders.

This meant that plugins couldn't be installed by anyone other than the IT department, because security permissions prohibit users being given Local Admin rights.

The move in SU 2014 to move this to areas where UAC doesn't get excited is a really big thing for my office.

On the Mac, it's the standard OS X installer that has problems. We tried doing things the other ('correct') way, but found that unfortunately it created significant issues for end users. The solution (for the moment at least) is to end up with our current installation path, which isn't ideal, but it does work.

bigstick · 25 May 2014, 10:35

I've just tested a new build that fixes the hanging on exit issue. It has taken a while, but we think we finally have it resolved. I'll post an update when we release it.

Sorry about the delay - apparently it's been tricky to pin down...

helvetica · 7 Jul 2014, 11:37

Is there any update on this fix for podium? I bought it, and I love it, but the crashing of SU is an issue for me. I also believed it was a problem with SU so I'm watching this post with interest.

bigstick · 7 Jul 2014, 12:34

Yes, we recently released a new build which fixes this behaviour.

jeff hammond · 8 Jul 2014, 01:18

@bigstick said:

Yes, we recently released a new build which fixes this behaviour.

nice. great news

Edson · 11 Jul 2014, 10:29

@bigstick said:

Yes, we recently released a new build which fixes this behaviour.

I had been affected by this glitch for a long time. the new build has really fixed it. now I can just quit Sketchup.

dave and jim, thanks for fixing this irrelevant but annoying problem.

best regards.

whitelock · 23 Jul 2014, 07:46

Hi All, I am not very computer savvy in terms of how to download and install things on a mac, how do you get this new build for the bug fixes, do you uninstall old version first. please help.

Edson · 4 Aug 2014, 11:58

@whitelock said:

Hi All, I am not very computer savvy in terms of how to download and install things on a mac, how do you get this new build for the bug fixes, do you uninstall old version first. please help.

the podium site has all the instructions on how to uninstall and install the new build.

SgtSlick · 14 Aug 2014, 01:34

So bigstick, where we can download this new build you mentioned that fixes the issue? I'm using MAc OSX 10.8.5 not Mavericks and I have to force quit everytime.

Skalp · 16 Aug 2014, 21:22

You can do a very fast force quit by typing exit! on the ruby console.
It's even a lot faster than a normal quit.

steveyeong · 9 Sept 2014, 23:13

i just DL the latest version of v2 plus for sketch up 2014 mac.
now the problem had been resolved. no more hanging when quitting!
finally ! good job.