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    Sketchup crashes when starting

    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • TIGT Offline
      TIG Moderator
      last edited by

      Sounds like you have an old 'Google' v8 anyway... The newer 'Trimble' v8 is [was] current for almost a year,
      If you have kept the original file you downloaded to install 'SketchUp 8 Free' you can reuse that and you should get asked about a repair if there's an existing installation.
      [The msi file referred to is the file the installer extracts then uses, but if your Users/../Local/Temp folder has been 'cleaned up' over the preceding months then it's probably no longer around...]
      Otherwise you'll need to find replacement version 8 Free installer from SketchUp.com...
      Or upgrade to version 2013 Make [aka Free].
      Several versions can coexist on one PC...

      TIG

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      • G Offline
        GhostFist
        last edited by

        HI, new here. I'm also having this immediate crash/bug splat on starting up a fresh install of Sketchup make. Sketchup 8 was running fine un til I installed this along side it now neither work. uninstalled both, reinstalled 2013 works once then I get the crash on start up. Graphics drivers are up to date. Running on Windows 8. really disappointing.

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        • thomthomT Offline
          thomthom
          last edited by

          Is that with or without plugins installed?

          Thomas Thomassen β€” SketchUp Monkey & Coding addict
          List of my plugins and link to the CookieWare fund

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          • G Offline
            GhostFist
            last edited by

            this is a stock download as it comes off the trimble site. never had this problem on earlier versions of sketchup

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            • A Offline
              Anton_S
              last edited by

              Download CCleaner and run both cleaner and registry section. I had the same error a long time ago, tried CCleaner, and got the magic. 😎

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              • G Offline
                GhostFist
                last edited by

                CCleaner did not work

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                • thomthomT Offline
                  thomthom
                  last edited by

                  @anton_s said:

                  Download CCleaner and run both cleaner and registry section. I had the same error a long time ago, tried CCleaner, and got the magic. 😎

                  I find that these registry cleaners can mess up more than they fix. I'd really not recommend them.

                  Thomas Thomassen β€” SketchUp Monkey & Coding addict
                  List of my plugins and link to the CookieWare fund

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                  • TIGT Offline
                    TIG Moderator
                    last edited by

                    Uninstall 2013.
                    Reinstall 2013, this time 'run as admin'.
                    Report back...

                    TIG

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                    • G Offline
                      GhostFist
                      last edited by

                      Been there done that, same issue.

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                      • TIGT Offline
                        TIG Moderator
                        last edited by

                        Did you install it 'as admin'?
                        Then set it to always 'run as admin'?

                        πŸ˜•

                        TIG

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                        • G Offline
                          GhostFist
                          last edited by

                          yup, really scratching my head on this.

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                          • G Offline
                            GhostFist
                            last edited by

                            Problem resolved when rolling back the graphics driver

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                            • TIGT Offline
                              TIG Moderator
                              last edited by

                              @ghostfist said:

                              Problem resolved when rolling back the graphics driver

                              Out of interest, what is/was your GC / drivers set ?
                              It might help others to be forewarned...

                              TIG

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                              • G Offline
                                GhostFist
                                last edited by

                                Sketchup was running into problems using the Microsoft surface PRO after updating the graphics drivers from INTEL's site. Microsoft has written a custom driver for the surface pro's chipset and so a conflict was created. Removing Intel's generic driver and rolling back to Microsoft's resolved all issues.

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                                • sketch3d.deS Offline
                                  sketch3d.de
                                  last edited by

                                  @coulteri said:

                                  I will try to upgrade the graphic card drivers.

                                  you may want try also to disable the SU hardware acceleration (= OpenGL) from outside SU by using our concerning standalone support tool (Win only).

                                  free for private & commercial usage (no adware/spyware/installation)

                                  [update]
                                  tool updated for being compatible with SU v2013/2014.
                                  [/update]

                                  hth,
                                  Norbert

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                                  • M Offline
                                    MILENIUMFALCON
                                    last edited by

                                    hey tig i found the culprit rb folder crashing my sketchup and it was your axo+iso plugin. Any ideas how to make the plugin work? reply ASAP..
                                    Thanks in advance.

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                                    • TIGT Offline
                                      TIG Moderator
                                      last edited by

                                      I can't see how the axo-iso RB could do this...
                                      It's very simple...
                                      Does SketchUp crash when SketchUp is starting or when you try and run the RB ?

                                      I have it installed in v2017 and it works just fine !

                                      TIG

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                                      • C Offline
                                        cyalumina109
                                        last edited by

                                        Hey TIG I have the same problem now, it crashes just after opening it

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                                        • Dave RD Offline
                                          Dave R
                                          last edited by

                                          @cyalumina109 said:

                                          Hey TIG I have the same problem now, it crashes just after opening it

                                          Crashes immediately after opening are typically related to issues with the graphics drivers. With SketchUp 2017 and later, the graphics card must be up to the task of properly supporting OpenGL. What is the graphics card? Try updating the graphics drivers. If the graphics card is not up to the task, you may need to go back to SketchUp 2016 which has the option to dump rendering duties to the CPU.

                                          When you installed SketchUp, did you right click on the installer file and select Run as administrator from the context menu?

                                          Etaoin Shrdlu

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                                          (THERE'S NO PLACE LIKE)

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                                          M30

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