Sketchup crashes when starting

ammo111 · 29 May 2013, 23:58

Greetings Sir, i would like to consult this problem that occurred this morning, about the BUG SPLAT, actually this not the first time i encountered it but this morning was the Worst Nightmare for me, when i double click the Sketch-up icon in my desktop (Windows 7, 32-bit User), the message said: " Sketch-up 8 has produced a Bug Splat", i double / thrice re installed it but still same scenario, Can't Open the Sketch-up!, Second Step i made was, trying to troubleshoot the problem through Control Panel and try to REPAIR it but it says that the " GOOGLESKETCHUP.msi" is missing, what will i do i'm not familiar with this stuff? Thank you and looking forward for a solution/s!

TIG · 30 May 2013, 10:16

Sounds like you have an old 'Google' v8 anyway... The newer 'Trimble' v8 is [was] current for almost a year,
If you have kept the original file you downloaded to install 'SketchUp 8 Free' you can reuse that and you should get asked about a repair if there's an existing installation.
[The msi file referred to is the file the installer extracts then uses, but if your Users/../Local/Temp folder has been 'cleaned up' over the preceding months then it's probably no longer around...]
Otherwise you'll need to find replacement version 8 Free installer from SketchUp.com...
Or upgrade to version 2013 Make [aka Free].
Several versions can coexist on one PC...

GhostFist · 6 Jun 2013, 19:18

HI, new here. I'm also having this immediate crash/bug splat on starting up a fresh install of Sketchup make. Sketchup 8 was running fine un til I installed this along side it now neither work. uninstalled both, reinstalled 2013 works once then I get the crash on start up. Graphics drivers are up to date. Running on Windows 8. really disappointing.

thomthom · 6 Jun 2013, 19:32

Is that with or without plugins installed?

GhostFist · 6 Jun 2013, 21:49

this is a stock download as it comes off the trimble site. never had this problem on earlier versions of sketchup

Anton_S · 6 Jun 2013, 22:01

Download CCleaner and run both cleaner and registry section. I had the same error a long time ago, tried CCleaner, and got the magic.

GhostFist · 7 Jun 2013, 00:56

CCleaner did not work

thomthom · 7 Jun 2013, 07:40

@anton_s said:

Download CCleaner and run both cleaner and registry section. I had the same error a long time ago, tried CCleaner, and got the magic.

I find that these registry cleaners can mess up more than they fix. I'd really not recommend them.

TIG · 7 Jun 2013, 07:58

Uninstall 2013.
Reinstall 2013, this time 'run as admin'.
Report back...

GhostFist · 7 Jun 2013, 15:19

Been there done that, same issue.

TIG · 7 Jun 2013, 15:41

Did you install it 'as admin'?
Then set it to always 'run as admin'?

GhostFist · 7 Jun 2013, 15:51

yup, really scratching my head on this.

GhostFist · 11 Jun 2013, 14:29

Problem resolved when rolling back the graphics driver

TIG · 11 Jun 2013, 15:33

@ghostfist said:

Problem resolved when rolling back the graphics driver

Out of interest, what is/was your GC / drivers set ?
It might help others to be forewarned...

GhostFist · 12 Jun 2013, 13:29

Sketchup was running into problems using the Microsoft surface PRO after updating the graphics drivers from INTEL's site. Microsoft has written a custom driver for the surface pro's chipset and so a conflict was created. Removing Intel's generic driver and rolling back to Microsoft's resolved all issues.

sketch3d.de · 10 Mar 2014, 18:19

@coulteri said:

I will try to upgrade the graphic card drivers.

you may want try also to disable the SU hardware acceleration (= OpenGL) from outside SU by using our concerning standalone support tool (Win only).

free for private & commercial usage (no adware/spyware/installation)

[update]
tool updated for being compatible with SU v2013/2014.
[/update]

hth,
Norbert

MILENIUMFALCON · 3 May 2017, 21:28

hey tig i found the culprit rb folder crashing my sketchup and it was your axo+iso plugin. Any ideas how to make the plugin work? reply ASAP..
Thanks in advance.

TIG · 11 May 2017, 14:57

I can't see how the axo-iso RB could do this...
It's very simple...
Does SketchUp crash when SketchUp is starting or when you try and run the RB ?

I have it installed in v2017 and it works just fine !

cyalumina109 · 14 Dec 2018, 15:29

Hey TIG I have the same problem now, it crashes just after opening it

Dave R · 15 Dec 2018, 13:45

@cyalumina109 said:

Hey TIG I have the same problem now, it crashes just after opening it

Crashes immediately after opening are typically related to issues with the graphics drivers. With SketchUp 2017 and later, the graphics card must be up to the task of properly supporting OpenGL. What is the graphics card? Try updating the graphics drivers. If the graphics card is not up to the task, you may need to go back to SketchUp 2016 which has the option to dump rendering duties to the CPU.

When you installed SketchUp, did you right click on the installer file and select Run as administrator from the context menu?