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Web dialogs stopped working

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  • W Offline
    wyatt
    last edited by wyatt 27 Jan 2012, 23:22

    I'm having a big problem. I opened SU today and it immediately splatted while loading toolbars. I cleared out my plugins folder and reloaded them until I found what I thought were the problem children. I left those out, opened SU, and no crash. But when I load anything that has a web dialog, the dialog is either won't open and locks up SU (File-Export) or is completely/partially blank (File-Import, System Preferences, TT's Cleanup script). There was a recent upgrade to Shaderlight that I downloaded, but after uninstalling, the dialog problem persists. I haven't done any other updates that I'm aware of. Thoughts on what would cause this?

    Edit: I opened a new session and now Cleanup works. All the modeling dialogs continue to function. The problem appears to be limited to System Preferences, and File menu dialogs.

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    • R Offline
      Rich O Brien Moderator
      last edited by 27 Jan 2012, 23:26

      Aren't web dialogs dependent on Internet Explorer?

      Have you made any changes to that? Have you tried repairing your SU install?

      Download the free D'oh Book for SketchUp

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      • R Offline
        Rich O Brien Moderator
        last edited by 27 Jan 2012, 23:45

        As far as I am aware web dialogs are reliant on Internet Explorer (as is Windows Explorer). So if your Windows Explorer is functioning then I imagine that isn't the issue. But I'm not fully versed on the ins and outs here.

        The fact SU can't fire up dialogs is suggesting a fault with SU if everything else ok. But maybe one of the gurus can add to my guess work

        Download the free D'oh Book for SketchUp

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        • W Offline
          wyatt
          last edited by 27 Jan 2012, 23:46

          Not that I know of. I have IE9 on this computer, but I don't use it. And maybe web dialog isn't even right. Does native SU use them for things like File-Import, Preferences, or Save? I have not tried repairing my SU install.

          EDIT: I'm not able to repair the installation because Windows wants an msi file. SU installs from an exe. I hate to totally reinstall, but that might be my option...

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          • P Offline
            Plex
            last edited by 28 Jan 2012, 02:21

            Hi there Wyatt

            You could try this, but of course I don't have to remind anyone of the "excitement" of changing the registry. 😲

            Here goes:

            Navigate to this location:

            HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones

            If there are any strange folders in the registry, it causes problem for the web dialog.
            Everything works fine if there are folders from 0 to 4 (5 total).

            Hope this helps,

            Sig

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            • W Offline
              wyatt
              last edited by 28 Jan 2012, 03:11

              Thanks, Sig. I'll check that out and let you know if I find anything different.

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              • T Offline
                thomthom
                last edited by 28 Jan 2012, 14:59

                @unknownuser said:

                Does native SU use them for things like File-Import, Preferences, or Save?

                No. That is native windows. Nothing to do with WebDialogs.

                Thomas Thomassen — SketchUp Monkey & Coding addict
                List of my plugins and link to the CookieWare fund

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                • R Offline
                  Rich O Brien Moderator
                  last edited by 28 Jan 2012, 15:07

                  What are web dialogs then? Are they built around Internet Explorer in some way and why would SU fail to display them?

                  I had terrible trouble with Maxwell and it's use of SilverLight. Some obscure setting in Windows 7 stopped Maxwell from working.

                  Download the free D'oh Book for SketchUp

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                  • T Offline
                    thomthom
                    last edited by 28 Jan 2012, 15:11

                    WebDialog are embedded web browser controls. Under windows the IE engine is used, under OSX the webkit engine is used. WebDialogs are used by Ruby scripts to create UI.

                    File Import, Preferences and Save windows are not WebDialogs - so it sounds to me the problem is not related to WebDialogs.

                    Thomas Thomassen — SketchUp Monkey & Coding addict
                    List of my plugins and link to the CookieWare fund

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                    • T Offline
                      thomthom
                      last edited by 28 Jan 2012, 15:11

                      @unknownuser said:

                      EDIT: I'm not able to repair the installation because Windows wants an msi file. SU installs from an exe. I hate to totally reinstall, but that might be my option...

                      Download the installation file again, that should let you do a Repair or Reinstallation.

                      Thomas Thomassen — SketchUp Monkey & Coding addict
                      List of my plugins and link to the CookieWare fund

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                      • W Offline
                        wyatt
                        last edited by 28 Jan 2012, 20:01

                        @unknownuser said:

                        Download the installation file again, that should let you do a Repair or Reinstallation.

                        I did, but the repair option would only recognize msi files. On Monday I guess I'll have to reinstall.

                        @unknownuser said:

                        File Import, Preferences and Save windows are not WebDialogs - so it sounds to me the problem is not related to WebDialogs.

                        Thanks for the explanation, Thom. When the problem first occurred, one of your script's UIs went blank too. I thought you had used a webdialog and thus, assumed incorrectly, that others were the same. Then when Cleanup started working again, I got really confused. I'll see what happens after the reinstall.

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                        • W Offline
                          wyatt
                          last edited by 30 Jan 2012, 18:00

                          Well a full reinstall seemed to fix the problem. I have no idea what caused it, but I have all my plugins loaded and there are no menu errors. Must have been a Friday fluke. Thanks to those who offered ideas and solutions.

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                          • R Offline
                            Roger
                            last edited by 31 Jan 2012, 05:17

                            Wyatt, I am running SU8 and as of now, all attempts to go to the 3D warehouse are crashing my machine. Brand new computer with fresh installs.

                            http://www.azcreative.com

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                            • T Offline
                              TIG Moderator
                              last edited by 31 Jan 2012, 10:01

                              The 3dWarehouse's download/access-ability had been broken for the last several hours... BUT it seems to be fixed now...

                              TIG

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                              • W Offline
                                wyatt
                                last edited by 31 Jan 2012, 14:51

                                I had read on the Shaderlight forum that some things with the warehouse weren't working right. I don't think that was related to the problem I was having.

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                                • G Offline
                                  Gaieus
                                  last edited by 31 Jan 2012, 18:03

                                  There must be something wrong. Also Martin reported some bugs...
                                  http://forums.sketchucation.com/viewtopic.php?p=382229#p382229

                                  Gai...

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