What I would guess is that those facets aren't coplanar therefore SU also triangulates them. Try to delete one of the diagonal edges and if the face also disappears, this is the problem. Another way would be to use the text tool (make sure your import is ungrouped or you are editing it if grouped) to learn what the co-ordinates of the vertical edges are. Place the text tool on an endpoint of any of these edges then on the other endpoint. By default, the text tool will show the x,y,z co-ordinates the two first of which should be the same for those edges.