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    MatSim not working after buying licence

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    • I Offline
      i5963c
      last edited by

      As of October, the Fredo 6 Matsim extension became payable. I acquired a license, but I can't activate it. I installed the license file in the directory where all my SFC licenses are. However, the menu of the extension has no option 'License...', like the other Fredo extensions have.
      Screenshot 2025-10-03 023408.png

      If I select the application icon in the toolbar or the menu option, I get the following window:
      Screenshot 2025-10-03 022955.png. Clicking on the 'Manage License' button, doesn't do anything.... The window just closes....

      All relevant extensions are up to date (Sketchucation, LibFredo and Matsim). I'm on Windows 11 and Sketchup Make 2017. I'm facing issues with the latest version of Sketchucation Tools, but I don't think it relates to the MatSim problem.

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      • Rich O BrienR Offline
        Rich O Brien Moderator
        last edited by

        Please run the Window > Libfredo Settings > Fredo6 Plugins Information for Sketchucation Support menu command in SketchUp and copy/paste the output into your reply.

        Download the free D'oh Book for SketchUp πŸ“–

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        • I Offline
          i5963c
          last edited by i5963c

          Below is the requested information. Please also notice that, normally, for the pc that's used to generate this report, I normally DON'T have curviloft, tools on surface and visuhole installed. Due to a bug in the last Sketchucation plugin (v. 5.0.1 - see my other post about this issue), I was required to install these 3 extensions to prevent the startup error when launching Sketchup. But, I would like to uninstall them again on that particular pc, because they are never used on that pc. I only got them as part of a bundle with other Fredo extensions that are frequently used.

          Fredo6 Plugins Information on 2025-10-03 12:01:04 +0200

          • Platform: x64-mingw32 - Ruby: 2.2.4
          • Sketchup: 17.2.2555
          • LibFredo6: v15.4e
          • LibFredo6 Binary loaded
          • Sketchucation ExtensionStore: 5.0.1
          • SCFLicense: v7.1a - 74
          • Fredo6 Plugins

            Curviloft v1.9b - licensed FULL: 128367 - CP1685441324.0X
            Curvizard v2.5a - licensed FULL: 128370 - CP1685441324.0X
            FredoScale v3.6a - licensed FULL: 128368 - CP1685441324.0X
            FredoSpline v2.6a - licensed FULL: 171193 - CP1685441324.0X
            JointPushPull v4.9a - licensed FULL: 128366 - CP1685441324.0X
            MatSim v1.5b
            RoundCorner v3.4a - licensed FULL: 128365 - CP1685441324.0X
            ThruPaint v2.8d - licensed FULL: 210207 - CP1685441324.0X
            ToolsOnSurface v2.5a - licensed FULL: 128372 - CP1685441324.0X
            TopoShaper v2.6a
            VisuHole v1.4b - licensed FULL: 128371 - CP1685441324.0X

          • SCFLicense directory present

            Signature File: 2023-05-30 12:08:44 +0200
            ClothWorks: 2024-01-16 19:24:38 +0100
            Curviloft: 2023-05-30 13:21:28 +0200
            Curvizard: 2025-02-06 22:35:51 +0100
            FlatText: 2025-02-11 23:43:42 +0100
            FredoScale: 2023-07-13 20:43:02 +0200
            FredoSpline: 2025-10-03 02:06:03 +0200
            JointPushPull: 2023-07-13 20:42:30 +0200
            RoundCorner: 2025-07-12 09:15:58 +0200
            ThruPaint: 2025-02-11 23:44:25 +0100
            ToolsOnSurface: 2023-05-30 13:26:16 +0200
            VisuHole: 2023-05-30 13:27:23 +0200

          As indicated before: the Mat Sim license file that I received via mail is installed in the same directory where the equivalent license files for the other Sketchucation extensions are stored. When launching the MatSim extension, the popup dialog as shown in my earlier message pops up. Clicking on the 'Manage License...' button just closes the dialog box, and nothing else happens...

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          • Rich O BrienR Offline
            Rich O Brien Moderator
            last edited by

            Have you tried removing MatSim .rb and it's folder from your Plugins directory and installing a fresh version?

            image.png

            I'm not seeing a missing License... entry on my device

            Download the free D'oh Book for SketchUp πŸ“–

            I 1 Reply Last reply Reply Quote 0
            • fredo6F Offline
              fredo6
              last edited by

              WHat does happen if you click on the Manage License button on the Expired notification?

              29753fd6-850e-4fc7-b7c3-54a6a1fe7edd-image.png

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              • I Offline
                i5963c
                last edited by

                As said in my previous posts, clicking this 'Manage License...' button does nothing, it just closes the dialog and nothing happens. But, I'm currently trying the suggestion to uninstall/re-install. Not yet there. I describe what's happening via another post.

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                • I Offline
                  i5963c @Rich O Brien
                  last edited by

                  Yes, I just did that. Now, I indeed see the License option. But, if I click it, I get the following screenshot:

                  Screenshot 2025-10-03 122835.png

                  Clicking the 'Activate License' button in this dialog allowed me to select the license file that I received via mail after acquiring the license, and everything works again now. So, the issue can be closed nowπŸ‘ .

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                  • Rich O BrienR Offline
                    Rich O Brien Moderator
                    last edited by

                    You can also now license from directly within Sketchucation Tools using the Licensing Tab

                    Sketchucation Tools Licensing Tab

                    Download the free D'oh Book for SketchUp πŸ“–

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