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    Rayscaper bugsplat.

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    • Mike AmosM Offline
      Mike Amos
      last edited by

      Rendering another scene, tried to change light value and bugsplat/Crash #190663.

      pixelcruncherP 1 Reply Last reply Reply Quote 0
      • pixelcruncherP Offline
        pixelcruncher Extension Creator @Mike Amos
        last edited by

        @Mike-Amos

        Thanks for reporting!

        Unfortunately, the bug splat number is a SketchUp thing; AFAIK, plugin developers cannot access that mechanism to get diagnostics about their plugins.

        • Is the crash reproducible? By changing a light value, do you mean changing a value in the Rayscaper lights tab?
        • Which version of Rayscaper are you currently running?
        • If this would happen again, do you mind sending me the log file SUEX_Rayscaper.log?

        Rayscaper creates a log file in the application data directory named SUEX_Rayscaper.log. For example C:\Users\Thomas\AppData\Roaming\Rayscaper. To find the application directory, you can use explorer on Window, and type %AppData% in the address bar. Make sure to send us this log file.

        I received a similar report from Rich that he ran into a crash while changing light values, so I'm keeping an eye on this.

        Thanks,
        Thomas

        I'm the developer of Rayscaper: https://rayscaper.com/ - Fast and easy rendering for SketchUp.

        Mike AmosM 1 Reply Last reply Reply Quote 0
        • Mike AmosM Offline
          Mike Amos @pixelcruncher
          last edited by

          @pixelcruncher

          It only happened the once, not reproducable I'm afraid.

          pixelcruncherP 1 Reply Last reply Reply Quote 0
          • pixelcruncherP Offline
            pixelcruncher Extension Creator @Mike Amos
            last edited by

            @Mike-Amos Thanks for reporting back, will keep an eye out an continue to fix bugs. Eventually those crashes surface, and we’ll fix them.

            I'm the developer of Rayscaper: https://rayscaper.com/ - Fast and easy rendering for SketchUp.

            Mike AmosM 1 Reply Last reply Reply Quote 0
            • Mike AmosM Offline
              Mike Amos @pixelcruncher
              last edited by

              @pixelcruncher

              I have to say that there were lots of textures that did nothing, attached nowhere and were just bloating the file. A possible cause.

              I have cleaned the model several times and will report back when it is retextured and re rendered to see if anything changes.

              1 Reply Last reply Reply Quote 0
              • K Offline
                Krass
                last edited by Krass

                Hello, I'm testing rayscaper and I'm very interested in your program, but as soon as I click on “settings” sketchup 2022 crashes. Thanks for your advice

                Krass

                pixelcruncherP 1 Reply Last reply Reply Quote 0
                • pixelcruncherP Offline
                  pixelcruncher Extension Creator @Krass
                  last edited by

                  @Krass Thanks for your interest. Which settings menu are you referring to? The one in Rayscaper.

                  f1216d55-1a08-4a83-8103-75e8c5cd09e9-image.png

                  I'm the developer of Rayscaper: https://rayscaper.com/ - Fast and easy rendering for SketchUp.

                  1 Reply Last reply Reply Quote 0
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