SCFLicense: Extension Licensing on Sketchucation
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Hi, I just purchase 'Curviloft 30 Seats Corporate & School License' in accident.
(I wanted to purchase 'Curviloft Perpetual License' instead.)
Can I get a refund and purchase again? -
Hi, I just purchase 'Curviloft 30 Seats Corporate & School License' in accident.
(I wanted to purchase 'Curviloft Perpetual License' instead.)
Can I get a refund and purchase again? -
@youniinyou said:
Hi, I just purchase 'Curviloft 30 Seats Corporate & School License' in accident.
(I wanted to purchase 'Curviloft Perpetual License' instead.)
Can I get a refund and purchase again?I presume you're the same person that contacted us via email.
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@youniinyou said:
GB Whatsapp DownloadHi, I just purchase 'Curviloft 30 Seats Corporate & School License' in accident.
(I wanted to purchase 'Curviloft Perpetual License' instead.)
Can I get a refund and purchase again?Yes, you can get a refund if you ask them about this incident.
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You may want to consider what happens when a user that has a license has no internet connection or, in light of what happened earlier today, when sketchucation isn't available to respond to the request for license verification.
I am a bit shocked that the entire system here seems to run on the same server and a small mysql issue can bring down the entire system. Remember, the moment you start selling stuff you have to also deliver a certain quality of service.
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@tampapowers said:
You may want to consider what happens when a user that has a license has no internet connection or, in light of what happened earlier today, when sketchucation isn't available to respond to the request for license verification.
On average our uptime is >98% which is good. 100% would be ideal but our uptime relies on the data centers operating at 100%. The data center relies on infrastructure to maintain 100%.
So something as simple as a power outage can cause the server to go down. Abrupt shutdowns can corrupt databases which need manual intervention to reset.
Not ideal but certainly a good experience for us encounter so we can look at future fallbacks.
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I have installed my apps on a new Laptop, but all my licenses are currently in use. Can you please release all the license seats for the licenses attached?
- ToolsOnSurface License
VisuHole License
Curvizard License
TopoShaper License
FredoScale License
Curviloft License
JointPushPull License
RoundCorner License
- ToolsOnSurface License
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Hi Fredo, want to buy a bundle, just need clarification that the the license has to be renewed on yearly basis or its once for all.
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@alizai said:
Hi Fredo, want to buy a bundle, just need clarification that the the license has to be renewed on yearly basis or its once for all.
It's perpetual. There's no ongoing charge.
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Hello, can someone help me? My sketchucation store is up to date, I also tried reinstalling the round corner but the license won't still activate and this keeps popping up.
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@ncldnslygn04 said:
I also tried reinstalling the round corner but the license won't still activate and this keeps popping up.
Did you try doing what the error message tells you to do?
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My work uses a virtual system and as such, each new version is a "new seat". I'm unable to release the 3 seats I have, is there an Admin that can assist in releasing these?
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Please help me reset my 3 stucked seats of fredo scale, thank you so much :
Seat ID: 27986; HW ID: FP1649300044.0M; Date of activation: 07/04/2022
Seat ID: 28447; HW ID: BR1622557468.0S; Date of activation: 08/04/2022
Seat ID: 29360; HW ID: TZ1622599474.0M; Date of activation: 13/04/2022 -
@junphuc17945 said:
Please help me reset my 3 stucked seats , thank you so much :
fredo scale
Seat ID: 27986; HW ID: FP1649300044.0M; Date of activation: 07/04/2022
Seat ID: 28447; HW ID: BR1622557468.0S; Date of activation: 08/04/2022
Seat ID: 29360; HW ID: TZ1622599474.0M; Date of activation: 13/04/2022
curvizard:
Seat ID: 27972; HW ID: TZ1622599474.0M; Date of activation: 07/04/2022
Seat ID: 27984; HW ID: FP1649300044.0M; Date of activation: 07/04/2022
Seat ID: 32606; HW ID: BR1622557468.0S; Date of activation: 30/04/2022This is done
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Already paid for TopoShaper twice and have not received a license. What to do?
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@ella-garden said:
Already paid for TopoShaper twice and have not received a license. What to do?
We keep copies for you at https://sketchucation.com/webshop/my-licences.php
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Hello! Good night everybody! All right with you?
A few weeks ago I requested support via email "support@sketchucation.com" to reset all my activations, as I had exceeded the usage limit. Unfortunately I couldn't get help there because the person who helped me was trying to teach me how to deactivate the license, the problem is that even deactivating the license before formatting the computers, it is not deactivating on the "My Licenses" website, it continues as if the machine was activated.
Could someone please remove all computers linked to my licenses so that I can activate and use the plug-ins on my machine?
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@akynxs said:
Could someone please remove all computers linked to my licenses so that I can activate and use the plug-ins on my machine?
Please update your devices to Sketchucation Tools 4.3.1
ExtensionStore | SketchUcation
3D SketchUp Community for Design and Engineering Professionals.
(sketchucation.com)
This will enable online release at https://sketchucation.com/webshop/my-licences.php
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@rich o brien said:
@akynxs said:
Could someone please remove all computers linked to my licenses so that I can activate and use the plug-ins on my machine?
Please update your devices to Sketchucation Tools 4.3.1
ExtensionStore | SketchUcation
3D SketchUp Community for Design and Engineering Professionals.
(sketchucation.com)
This will enable online release at https://sketchucation.com/webshop/my-licences.php
I've been using this version for many months, I always update the plugins:
My licenses have not yet been released, I am unable to finish my college work.
Could you reset all my licenses?
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Hi @fredo, I have a licence but now I'm getting an alert saying - Trial Period Expired: RoundCorner
Trial period has expired since Thu 30 Dec 2021, but I got the licence in 2022, can you assist please. I have the licence but just as a txt doc.
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