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    SU17 Out of Memory Issue & Move/Ctrl to copy Crash

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    • Randy HutniakR Offline
      Randy Hutniak
      last edited by

      This has happened numerous times in SU17 for me [never in SU16 with the same computer and less ram]

      I have a ASUS ROG G751JY, i7-4710HQ @2.50GHz, 64bit, 32GB ram, GTX 980M graphics [updated] running Windows 10 OS Build 14393.477.

      I'm not doing anything unusual, but it seams to happen when I dive in or out of a group or component to edit it and using the hide/un-hide model [keyboard s/c].

      Also SU17 has been crashing when I use the Move/Ctrl or Rotate/Ctrl place sequence. I'm getting at least 7 crashes an hour with this. There is a tell that its about to crash; you get the blue spinning wheel and I noticed the AutoSave function actively creating/deleting the tmp file in another window [on another monitor] then the crash. So I don't know if its the Move/Ctrl or the AutoSave that is causing the crash.

      Anyone else have these issues or know what is causing them?

      thx in advance
      R Hutniak

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      • Rich O BrienR Offline
        Rich O Brien Moderator
        last edited by

        I've a similar Laptop and no issues so far.

        Are you saving the file locally or to a network/USB drive or cloud folder?

        Download the free D'oh Book for SketchUp πŸ“–

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        • Randy HutniakR Offline
          Randy Hutniak
          last edited by

          Thanx Rich

          All saves are Local...though many of my files are huge. The current one is 154,585kb.

          I've done a Clean Install of SU17 and I still have the same issues. I've noticed that when I move/ctrl or other similar command, SU17 does a Autosave; why, I don't know. And its during this save, with the creation of the Autosave*.skp and *.tmp file that it crashes. I'm going to shut off Autosave for a bit to see if its that. Then, if not, I'll run a GPU stress test to see if its that's causing the crash. Come January the computer is 2 yrs old.

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          • Randy HutniakR Offline
            Randy Hutniak
            last edited by

            Just an Update to everyone.

            I shut off the AutoSave feature and have not crashed since. Turned it on again for validation and voila! CRASH within 15 minutes. So definitely something is wrong with the AutoSave feature, at least on my computer.

            Ran a Furmark GPU Stress Test for over 2 hours and it came back successful. No problems there.

            Note to self: Remember to 'click' Save, often.

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            • C Offline
              Charlie__V
              last edited by

              I have found that disable thumbnail on save results in faster saves, and in the past, resolved crashing with very large file.(thousands of component instances)

              If you can live without the thumbnail as I can........Model info......file......(untick)redefine thumbnail on save.

              This should at least allow you to turn autosave back on.

              Charlie

              Precision M1710/Win 7 Pro 64 bit/i-7 6920 Quad core 2.9 Ghz -3.8/16Gb ram/NVIDIA M5000M 8Gb

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              • Randy HutniakR Offline
                Randy Hutniak
                last edited by

                Thank-you Charlie

                I will try that

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                • C Offline
                  cadmunkey
                  last edited by

                  Resurrecting an old thread. SU2017 has been the most unstable version I've used. Always getting out of memory errors, or crashes when simply moving groups or a similarly uncomplicated command.
                  Anyone else?

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                  • JQLJ Offline
                    JQL
                    last edited by

                    It has happened with me with move+rotate+copy but now simply stopped. I have 32Gb and not that complex model where it's happening, so it's not the crash.

                    It's related with autosave imho. I think thumbnails are no longer being saved with autosaves even if they are active with regular saves but I think when autosave happens, it's kicking in with move and rotate somehow, when it shouldn't.

                    www.casca.pt
                    Visit us on facebook!

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                    • C Offline
                      cadmunkey
                      last edited by

                      I think you are right JQL, todays crash was a rotate/array, so during a simple copy in a model I only just started. I have 64gig, so plenty!

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                      • Randy HutniakR Offline
                        Randy Hutniak
                        last edited by

                        I'm still having this problem though to a lesser extent, don't know why. I've updated when SU said there was one, twice since I began this tread...maybe its that.

                        As I'm moving around a large model [also move/ctrl, rotate/ctrl] sometimes the monitors go Black for a second or two before they refresh. And, every-so-often it will crash during this event. Since the GPU Stress test I ran awhile back was fine I ran Memtest86 [a 4 hour memory test] and it also came back perfect. I can only conclude its SU17 that is buggy.

                        We'll just have to continue reporting every crash and hopefully they will fix it. πŸ˜„

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                        • JQLJ Offline
                          JQL
                          last edited by

                          I've noticed that always when its crashing the autosave works. However it definetelly interferes with the geometry I was moving around.

                          I was moving some vertexes when I had a crash and the autosave kicked in. When I opened the autosave, the vertexes had moved some 10m and messed the model all over with some unexpected tris.

                          www.casca.pt
                          Visit us on facebook!

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                          • C Offline
                            cadmunkey
                            last edited by

                            Just to catch up with this thread, I haven't had any issues at all since disabling Autosave. So imo it is definitely a problem with that function.

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