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    Sketchup 2015 pro crash on starting

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    • Dave RD Offline
      Dave R
      last edited by

      Good luck. If that fails you might see if it's possible to replace the graphics card with an nVidia card.It isn't always possible with notebooks but it might be worth looking into anyway.

      Etaoin Shrdlu

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      • D Offline
        Dou
        last edited by

        Hello folks!
        bad news.
        we review the last update of the software in my pc and nothing is wrong, we replace the graphic driver and stil the same, we disable hardware accelaration, disable plugins and nothing, we uninstall the sketchup and install again and nothing.
        The computing department where I work can't solve the problem, they sent a email to trimble sketchup and we are waiting.

        so, let's wait! as soon as i solve the problem I let you Know.
        thanks for your help

        [dir=ltr:1v0x79ep]Less is more![/dir:1v0x79ep]

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        • Dave RD Offline
          Dave R
          last edited by

          Good luck.

          Did the IT person try rolling back the driver to an older version?

          Etaoin Shrdlu

          %

          (THERE'S NO PLACE LIKE)

          G28 X0.0 Y0.0 Z0.0

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          • jujuJ Offline
            juju
            last edited by

            and a re-installation of the software didn't work either?

            Save the Earth, it's the only planet with chocolate.

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            • D Offline
              Dou
              last edited by

              no, nothing works, even the old sketchup vers8 have the same problem.
              But the Layout2015 is working fine.

              So strange, it seems that it do not want to work anymore in this pc!!!

              [dir=ltr:1v0x79ep]Less is more![/dir:1v0x79ep]

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              • Dave RD Offline
                Dave R
                last edited by

                Maybe it's time for a new computer. 💚

                Etaoin Shrdlu

                %

                (THERE'S NO PLACE LIKE)

                G28 X0.0 Y0.0 Z0.0

                M30

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                • D Offline
                  Dou
                  last edited by

                  Hi folks,
                  problem SOLVED!!:)

                  my graphic card, AMD Radeon, instaled a app called "Play tv" that caused this conflit.

                  Thanks again for your help.

                  [dir=ltr:1v0x79ep]Less is more![/dir:1v0x79ep]

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                  • Dave RD Offline
                    Dave R
                    last edited by

                    Good news! How did you sort that out?

                    Etaoin Shrdlu

                    %

                    (THERE'S NO PLACE LIKE)

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                    M30

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                    • D Offline
                      Dou
                      last edited by

                      @dave r said:

                      Good news! How did you sort that out?

                      both sketchup version began to crash at july 6, after triyng everything we know to fix the problem I started to looking for instaled programs or updates, in that particular day or before and found it!
                      "voilá"! 😄

                      [dir=ltr:1v0x79ep]Less is more![/dir:1v0x79ep]

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                      • S Offline
                        slbaumgartner
                        last edited by

                        For the benefit of others who may come across this topic: WIndows update has been quietly bundling the plays.tv app along with an update to the drivers for AMD graphics (most likely AMD initiated this, as plays.tv is a project they co-sponsor with Raptr). This app causes graphics conflicts that crash SketchUp. Uninstalling Play TV has cured the problem for many people.

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