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    Sketchup 2015 pro crash on starting

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    • Dave RD Offline
      Dave R
      last edited by

      Have you been sending in the Bug Splats?

      Did you try disabling all plugins?

      What is the GPU? Is the driver up to date?

      Etaoin Shrdlu

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      • D Offline
        Dou
        last edited by

        Dave,
        yes, I'm sending the bug reports.

        in this moment both Sketchup crash on starting, there is no chance of modify anything:

        I remember now that there was a windows update one week ago, but the problem begun yesterday.
        Could be something related?!

        GPU AMD radeon HD 7400.

        [dir=ltr:1v0x79ep]Less is more![/dir:1v0x79ep]

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        • Dave RD Offline
          Dave R
          last edited by

          Check to see if there's a recent update to the driver for the GPU. AMD Radeon cards and their drivers are well-known to have sub-par OpenGL support. You might try updating the driver or try rolling it back to an earlier version.

          Etaoin Shrdlu

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          • D Offline
            Dou
            last edited by

            Could be, I will try,
            Thanks

            [dir=ltr:1v0x79ep]Less is more![/dir:1v0x79ep]

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            • Dave RD Offline
              Dave R
              last edited by

              Good luck. If that fails you might see if it's possible to replace the graphics card with an nVidia card.It isn't always possible with notebooks but it might be worth looking into anyway.

              Etaoin Shrdlu

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              • D Offline
                Dou
                last edited by

                Hello folks!
                bad news.
                we review the last update of the software in my pc and nothing is wrong, we replace the graphic driver and stil the same, we disable hardware accelaration, disable plugins and nothing, we uninstall the sketchup and install again and nothing.
                The computing department where I work can't solve the problem, they sent a email to trimble sketchup and we are waiting.

                so, let's wait! as soon as i solve the problem I let you Know.
                thanks for your help

                [dir=ltr:1v0x79ep]Less is more![/dir:1v0x79ep]

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                • Dave RD Offline
                  Dave R
                  last edited by

                  Good luck.

                  Did the IT person try rolling back the driver to an older version?

                  Etaoin Shrdlu

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                  • jujuJ Offline
                    juju
                    last edited by

                    and a re-installation of the software didn't work either?

                    Save the Earth, it's the only planet with chocolate.

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                    • D Offline
                      Dou
                      last edited by

                      no, nothing works, even the old sketchup vers8 have the same problem.
                      But the Layout2015 is working fine.

                      So strange, it seems that it do not want to work anymore in this pc!!!

                      [dir=ltr:1v0x79ep]Less is more![/dir:1v0x79ep]

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                      • Dave RD Offline
                        Dave R
                        last edited by

                        Maybe it's time for a new computer. 💚

                        Etaoin Shrdlu

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                        • D Offline
                          Dou
                          last edited by

                          Hi folks,
                          problem SOLVED!!:)

                          my graphic card, AMD Radeon, instaled a app called "Play tv" that caused this conflit.

                          Thanks again for your help.

                          [dir=ltr:1v0x79ep]Less is more![/dir:1v0x79ep]

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                          • Dave RD Offline
                            Dave R
                            last edited by

                            Good news! How did you sort that out?

                            Etaoin Shrdlu

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                            • D Offline
                              Dou
                              last edited by

                              @dave r said:

                              Good news! How did you sort that out?

                              both sketchup version began to crash at july 6, after triyng everything we know to fix the problem I started to looking for instaled programs or updates, in that particular day or before and found it!
                              "voilá"! 😄

                              [dir=ltr:1v0x79ep]Less is more![/dir:1v0x79ep]

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                              • S Offline
                                slbaumgartner
                                last edited by

                                For the benefit of others who may come across this topic: WIndows update has been quietly bundling the plays.tv app along with an update to the drivers for AMD graphics (most likely AMD initiated this, as plays.tv is a project they co-sponsor with Raptr). This app causes graphics conflicts that crash SketchUp. Uninstalling Play TV has cured the problem for many people.

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