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    Sketchup 2015 pro crash on starting

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    • D Offline
      Dou
      last edited by

      Dave,
      yes, I'm sending the bug reports.

      in this moment both Sketchup crash on starting, there is no chance of modify anything:

      I remember now that there was a windows update one week ago, but the problem begun yesterday.
      Could be something related?!

      GPU AMD radeon HD 7400.

      [dir=ltr:1v0x79ep]Less is more![/dir:1v0x79ep]

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      • Dave RD Offline
        Dave R
        last edited by

        Check to see if there's a recent update to the driver for the GPU. AMD Radeon cards and their drivers are well-known to have sub-par OpenGL support. You might try updating the driver or try rolling it back to an earlier version.

        Etaoin Shrdlu

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        • D Offline
          Dou
          last edited by

          Could be, I will try,
          Thanks

          [dir=ltr:1v0x79ep]Less is more![/dir:1v0x79ep]

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          • Dave RD Offline
            Dave R
            last edited by

            Good luck. If that fails you might see if it's possible to replace the graphics card with an nVidia card.It isn't always possible with notebooks but it might be worth looking into anyway.

            Etaoin Shrdlu

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            • D Offline
              Dou
              last edited by

              Hello folks!
              bad news.
              we review the last update of the software in my pc and nothing is wrong, we replace the graphic driver and stil the same, we disable hardware accelaration, disable plugins and nothing, we uninstall the sketchup and install again and nothing.
              The computing department where I work can't solve the problem, they sent a email to trimble sketchup and we are waiting.

              so, let's wait! as soon as i solve the problem I let you Know.
              thanks for your help

              [dir=ltr:1v0x79ep]Less is more![/dir:1v0x79ep]

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              • Dave RD Offline
                Dave R
                last edited by

                Good luck.

                Did the IT person try rolling back the driver to an older version?

                Etaoin Shrdlu

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                • jujuJ Offline
                  juju
                  last edited by

                  and a re-installation of the software didn't work either?

                  Save the Earth, it's the only planet with chocolate.

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                  • D Offline
                    Dou
                    last edited by

                    no, nothing works, even the old sketchup vers8 have the same problem.
                    But the Layout2015 is working fine.

                    So strange, it seems that it do not want to work anymore in this pc!!!

                    [dir=ltr:1v0x79ep]Less is more![/dir:1v0x79ep]

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                    • Dave RD Offline
                      Dave R
                      last edited by

                      Maybe it's time for a new computer. 💚

                      Etaoin Shrdlu

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                      • D Offline
                        Dou
                        last edited by

                        Hi folks,
                        problem SOLVED!!:)

                        my graphic card, AMD Radeon, instaled a app called "Play tv" that caused this conflit.

                        Thanks again for your help.

                        [dir=ltr:1v0x79ep]Less is more![/dir:1v0x79ep]

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                        • Dave RD Offline
                          Dave R
                          last edited by

                          Good news! How did you sort that out?

                          Etaoin Shrdlu

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                          • D Offline
                            Dou
                            last edited by

                            @dave r said:

                            Good news! How did you sort that out?

                            both sketchup version began to crash at july 6, after triyng everything we know to fix the problem I started to looking for instaled programs or updates, in that particular day or before and found it!
                            "voilá"! 😄

                            [dir=ltr:1v0x79ep]Less is more![/dir:1v0x79ep]

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                            • S Offline
                              slbaumgartner
                              last edited by

                              For the benefit of others who may come across this topic: WIndows update has been quietly bundling the plays.tv app along with an update to the drivers for AMD graphics (most likely AMD initiated this, as plays.tv is a project they co-sponsor with Raptr). This app causes graphics conflicts that crash SketchUp. Uninstalling Play TV has cured the problem for many people.

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