sketchucation logo sketchucation
    • Login
    ⌛ Sale Ending | 30% Off Profile Builder 4 ends 30th September

    Sketchup 2015 pro crash on starting

    Scheduled Pinned Locked Moved SketchUp Discussions
    sketchup
    18 Posts 5 Posters 2.6k Views 5 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • D Offline
      Dou
      last edited by

      Hi Dave and Box,
      no, none of them.

      as soon as I open the su when I pick any command it crashes. I can't manage the options tool.

      Thanks for your help.

      [dir=ltr:1v0x79ep]Less is more![/dir:1v0x79ep]

      1 Reply Last reply Reply Quote 0
      • Dave RD Offline
        Dave R
        last edited by

        Have you been sending in the Bug Splats?

        Did you try disabling all plugins?

        What is the GPU? Is the driver up to date?

        Etaoin Shrdlu

        %

        (THERE'S NO PLACE LIKE)

        G28 X0.0 Y0.0 Z0.0

        M30

        %

        1 Reply Last reply Reply Quote 0
        • D Offline
          Dou
          last edited by

          Dave,
          yes, I'm sending the bug reports.

          in this moment both Sketchup crash on starting, there is no chance of modify anything:

          I remember now that there was a windows update one week ago, but the problem begun yesterday.
          Could be something related?!

          GPU AMD radeon HD 7400.

          [dir=ltr:1v0x79ep]Less is more![/dir:1v0x79ep]

          1 Reply Last reply Reply Quote 0
          • Dave RD Offline
            Dave R
            last edited by

            Check to see if there's a recent update to the driver for the GPU. AMD Radeon cards and their drivers are well-known to have sub-par OpenGL support. You might try updating the driver or try rolling it back to an earlier version.

            Etaoin Shrdlu

            %

            (THERE'S NO PLACE LIKE)

            G28 X0.0 Y0.0 Z0.0

            M30

            %

            1 Reply Last reply Reply Quote 0
            • D Offline
              Dou
              last edited by

              Could be, I will try,
              Thanks

              [dir=ltr:1v0x79ep]Less is more![/dir:1v0x79ep]

              1 Reply Last reply Reply Quote 0
              • Dave RD Offline
                Dave R
                last edited by

                Good luck. If that fails you might see if it's possible to replace the graphics card with an nVidia card.It isn't always possible with notebooks but it might be worth looking into anyway.

                Etaoin Shrdlu

                %

                (THERE'S NO PLACE LIKE)

                G28 X0.0 Y0.0 Z0.0

                M30

                %

                1 Reply Last reply Reply Quote 0
                • D Offline
                  Dou
                  last edited by

                  Hello folks!
                  bad news.
                  we review the last update of the software in my pc and nothing is wrong, we replace the graphic driver and stil the same, we disable hardware accelaration, disable plugins and nothing, we uninstall the sketchup and install again and nothing.
                  The computing department where I work can't solve the problem, they sent a email to trimble sketchup and we are waiting.

                  so, let's wait! as soon as i solve the problem I let you Know.
                  thanks for your help

                  [dir=ltr:1v0x79ep]Less is more![/dir:1v0x79ep]

                  1 Reply Last reply Reply Quote 0
                  • Dave RD Offline
                    Dave R
                    last edited by

                    Good luck.

                    Did the IT person try rolling back the driver to an older version?

                    Etaoin Shrdlu

                    %

                    (THERE'S NO PLACE LIKE)

                    G28 X0.0 Y0.0 Z0.0

                    M30

                    %

                    1 Reply Last reply Reply Quote 0
                    • jujuJ Offline
                      juju
                      last edited by

                      and a re-installation of the software didn't work either?

                      Save the Earth, it's the only planet with chocolate.

                      1 Reply Last reply Reply Quote 0
                      • D Offline
                        Dou
                        last edited by

                        no, nothing works, even the old sketchup vers8 have the same problem.
                        But the Layout2015 is working fine.

                        So strange, it seems that it do not want to work anymore in this pc!!!

                        [dir=ltr:1v0x79ep]Less is more![/dir:1v0x79ep]

                        1 Reply Last reply Reply Quote 0
                        • Dave RD Offline
                          Dave R
                          last edited by

                          Maybe it's time for a new computer. 💚

                          Etaoin Shrdlu

                          %

                          (THERE'S NO PLACE LIKE)

                          G28 X0.0 Y0.0 Z0.0

                          M30

                          %

                          1 Reply Last reply Reply Quote 0
                          • D Offline
                            Dou
                            last edited by

                            Hi folks,
                            problem SOLVED!!:)

                            my graphic card, AMD Radeon, instaled a app called "Play tv" that caused this conflit.

                            Thanks again for your help.

                            [dir=ltr:1v0x79ep]Less is more![/dir:1v0x79ep]

                            1 Reply Last reply Reply Quote 0
                            • Dave RD Offline
                              Dave R
                              last edited by

                              Good news! How did you sort that out?

                              Etaoin Shrdlu

                              %

                              (THERE'S NO PLACE LIKE)

                              G28 X0.0 Y0.0 Z0.0

                              M30

                              %

                              1 Reply Last reply Reply Quote 0
                              • D Offline
                                Dou
                                last edited by

                                @dave r said:

                                Good news! How did you sort that out?

                                both sketchup version began to crash at july 6, after triyng everything we know to fix the problem I started to looking for instaled programs or updates, in that particular day or before and found it!
                                "voilá"! 😄

                                [dir=ltr:1v0x79ep]Less is more![/dir:1v0x79ep]

                                1 Reply Last reply Reply Quote 0
                                • S Offline
                                  slbaumgartner
                                  last edited by

                                  For the benefit of others who may come across this topic: WIndows update has been quietly bundling the plays.tv app along with an update to the drivers for AMD graphics (most likely AMD initiated this, as plays.tv is a project they co-sponsor with Raptr). This app causes graphics conflicts that crash SketchUp. Uninstalling Play TV has cured the problem for many people.

                                  1 Reply Last reply Reply Quote 0
                                  • 1 / 1
                                  • First post
                                    Last post
                                  Buy SketchPlus
                                  Buy SUbD
                                  Buy WrapR
                                  Buy eBook
                                  Buy Modelur
                                  Buy Vertex Tools
                                  Buy SketchCuisine
                                  Buy FormFonts

                                  Advertisement