Sketchup 2015 pro crash on starting

Dave R

Have you recently installed any new extensions? Vray for SketchUp, maybe? Try disabling them and see what happens.

Try disabling Hardware Acceleration in Preferences>OpenGL and see if that has any impact. What is the GPU in your computer?

Box

Added to Dave, have you upgraded/updated your OS recently. Windows auto updates can play havoc with graphic drivers....

Dou

Hi Dave and Box,
no, none of them.

as soon as I open the su when I pick any command it crashes. I can't manage the options tool.

Thanks for your help.

Dave R

Have you been sending in the Bug Splats?

Did you try disabling all plugins?

What is the GPU? Is the driver up to date?

Dou

Dave,
yes, I'm sending the bug reports.

in this moment both Sketchup crash on starting, there is no chance of modify anything:

I remember now that there was a windows update one week ago, but the problem begun yesterday.
Could be something related?!

GPU AMD radeon HD 7400.

Dave R

Check to see if there's a recent update to the driver for the GPU. AMD Radeon cards and their drivers are well-known to have sub-par OpenGL support. You might try updating the driver or try rolling it back to an earlier version.

Dou

Could be, I will try,
Thanks

Dave R

Good luck. If that fails you might see if it's possible to replace the graphics card with an nVidia card.It isn't always possible with notebooks but it might be worth looking into anyway.

Dou

Hello folks!
bad news.
we review the last update of the software in my pc and nothing is wrong, we replace the graphic driver and stil the same, we disable hardware accelaration, disable plugins and nothing, we uninstall the sketchup and install again and nothing.
The computing department where I work can't solve the problem, they sent a email to trimble sketchup and we are waiting.

so, let's wait! as soon as i solve the problem I let you Know.
thanks for your help

Dave R

Good luck.

Did the IT person try rolling back the driver to an older version?

juju

and a re-installation of the software didn't work either?

Dou

no, nothing works, even the old sketchup vers8 have the same problem.
But the Layout2015 is working fine.

So strange, it seems that it do not want to work anymore in this pc!!!

Dave R

Maybe it's time for a new computer.

Dou

Hi folks,
problem SOLVED!!:)

my graphic card, AMD Radeon, instaled a app called "Play tv" that caused this conflit.

Thanks again for your help.

Dave R

Good news! How did you sort that out?

Dou

@dave r said:

Good news! How did you sort that out?

both sketchup version began to crash at july 6, after triyng everything we know to fix the problem I started to looking for instaled programs or updates, in that particular day or before and found it!
"voilá"!

slbaumgartner

For the benefit of others who may come across this topic: WIndows update has been quietly bundling the plays.tv app along with an update to the drivers for AMD graphics (most likely AMD initiated this, as plays.tv is a project they co-sponsor with Raptr). This app causes graphics conflicts that crash SketchUp. Uninstalling Play TV has cured the problem for many people.