[Plugin][$] JointPushPull Interactive - v4.8a - 30 Mar 24
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Hi, I have purchased licenses of JointPushPull, Curviloft and TopoShaper. When I install these plugins, the activation of Curviloft and TopoShaper goes fine, but JointPushPull gets an error:
When I check my SketchUcation v4.4.0 licenses:
I don't even have it listed -
@Medness You have multiple account and purchased JPP on another account.
Login to that account and release seats
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@Rich-O-Brien said in [Plugin][$] JointPushPull Interactive - v4.8a - 30 Mar 24:
You have multiple account and purchased JPP on another account.
Login to that account and release seatsI registered all plugins to the same email address. Where can I see for which account I got the JPP plugin? Can the accounts be merged?
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@Medness Asking where to email license files is not the same as logging into a separate account and puchasing.
I can purchase licenses and ask to send them any email address for convenience. But the license files have to be associated to a user account.
In your instance you have multiple accounts so login to Medness1000 and you'll see JPP there
Merging is not possible.
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Actually, the name part of the email address was registered in full lowercase for JointPushPull (versus first letter capitalized for TopoShaper and Curviloft).
I guess the system should be case insensitive to email adress...
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@Rich-O-Brien I have also same issue but the problem is the seats that doesnt have check box for releasing are PC is already been dispose. Is there a way where we can force to release this seats? There's a lot on my licensing that are like this please help. Thank you .
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Hi, I am just one guy, i don't need 3-seat license. is there a way to get JPP cheaper for one seat only Plz?!!
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@yahyamsy it is 1 license that has 3 seats/activations to allow a license holder use it on multiple devices.
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@hoverteamph did they help you? How do you free up spaces that are unselected for deletion?
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@Medness Update Sketchucation Tools to latest version: https://sketchucation.com/plugin/696-sketchucationtools on all devices to enable online releasing
If you run into issues email us at support[at]sketchucation.com
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