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    • J Offline
      Jim
      last edited by

      What is your version?

      Hi

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      • Chris FullmerC Offline
        Chris Fullmer
        last edited by

        And what are you doing that causes the crash? I don't remember ever seeing that report.

        Lately you've been tan, suspicious for the winter.
        All my Plugins I've written

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        • Mike AmosM Offline
          Mike Amos
          last edited by

          Happens frequently when rendering.


          Screngrab

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          • Rich O BrienR Offline
            Rich O Brien Moderator
            last edited by

            Which render app?

            What's the .skp size?

            Download the free D'oh Book for SketchUp πŸ“–

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            • GaieusG Offline
              Gaieus
              last edited by

              SU crashes on me at least a dozen times a day. I am so used to it I do not even send the bugsplat reports any more.

              Gai...

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              • KrisidiousK Offline
                Krisidious
                last edited by

                I don't send reports any more and I have never seen that reply... It happens like 10 times a day. Sometimes it's me, sometimes it's a plugin, sometime I just don't know why it did.

                By: Kristoff Rand
                Home DesignerUnique House Plans

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                • Chris FullmerC Offline
                  Chris Fullmer
                  last edited by

                  Funny how that works. it rarely crashed on me, except when using Drape. Then its a bout a 50% chance of survival πŸ˜„ Otherwise I don't get almost any crashes.

                  Lately you've been tan, suspicious for the winter.
                  All my Plugins I've written

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                  • Mike AmosM Offline
                    Mike Amos
                    last edited by

                    Render program is renditioner V3

                    No consistency in model size, it can happen if I render a single lamp/light (simple).

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                    • Mike AmosM Offline
                      Mike Amos
                      last edited by

                      My issue is, when I have the latest version of sketchup, why does the crash report suggest the problem has been fixed, go get the latest version, this cannot be down to the render program.

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                      • Chris FullmerC Offline
                        Chris Fullmer
                        last edited by

                        The render program uses ruby to interact with your model. So it is probably a ruby method inside of SU that is causing the crash is my best guess. In that case, SU would know that the crash should be sorted out in the new release.

                        You might try to contact support and see if they can look up your specific crash somehow so you can let them know what its obviously not fixed in the newest release, since there seems to be no newer release than what you have. Maybe there is still a little work to do on their end.

                        Chris

                        Lately you've been tan, suspicious for the winter.
                        All my Plugins I've written

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                        • Mike AmosM Offline
                          Mike Amos
                          last edited by

                          Thanks for the replies guys, Chris, thanks and much appreciated.

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                          • grizzlerG Offline
                            grizzler
                            last edited by

                            I am unable to geolocate at all without it crashing (I've never needed to do this before so it hasn't been a problem until now) 😞

                            Edit 6 feb: this isn't funny now, I've updated, rebooted, cleaned, defragged and scanned with every bit of software I've got - and it still won't let me do it... Bug splat every single time

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                            • J Offline
                              Jim
                              last edited by

                              Have you tried to delete the entire SketchUp Registry tree? You seem to have done everything else...

                              Normally I would not recommend messing with the Registry, but you don't seem to have much to lose at this point.

                              Doing this will nuke all your SketchUp preferences: shortcuts, toolbars, file locations, etc EVERY setting. Everything, as if you have installed SketchUp for the first time. You'll have to decide if it's worth the effort to start from scratch.

                              Make sure to close SU first, then open a command prompt and type:

                              reg delete HKCU\Software\Google\SketchUp8

                              You could backup your shortcuts first, though.

                              Hi

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                              • grizzlerG Offline
                                grizzler
                                last edited by

                                @jim said:

                                Have you tried to delete the entire SketchUp Registry tree? You seem to have done everything else...

                                Normally I would not recommend messing with the Registry, but you don't seem to have much to lose at this point.

                                Doing this will nuke all your SketchUp preferences: shortcuts, toolbars, file locations, etc EVERY setting. Everything, as if you have installed SketchUp for the first time. You'll have to decide if it's worth the effort to start from scratch.

                                Make sure to close SU first, then open a command prompt and type:

                                reg delete HKCU\Software\Google\SketchUp8

                                You could backup your shortcuts first, though.

                                That would be horrific to have to do that after how long it has taken me to find my feet and get things how I like them. Luckily I loaded the drawing to my old laptop where there are far fewer tweaks made to the original program, and the problem was exactly the same. I tried my two most recent drawings, but as I get a bit more skilled with each piece of work the size of the file becomes larger, and these 2 largest drawings both had this issue. I tried an older, smaller drawing and it was fine.

                                I'm not sure how to reduce the drawings down any further, they are 19500KB and 40000KB - is this too large?

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                                • Chris FullmerC Offline
                                  Chris Fullmer
                                  last edited by

                                  Hehe, I just got one myself. Maybe I've gotten them before and never noticed since it pops up in the web browser. I think I've just closed the window, assuming it was telling me my bug was successfully reported.

                                  fixed.jpg

                                  Lately you've been tan, suspicious for the winter.
                                  All my Plugins I've written

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