Tech Support Transcript...
-
Tech Support Transcript... familiar to anyone who helps new users on the forums...
...
Caller: “I am a year behind on the Current Week. How do I Close the Week?”Me: “I can help you with that. You go to ‘File’, then click ‘Close Current Week’.”
Caller: “I don’t have ‘File’.”
Me: “Hmm… then you must not have access to this function. Can you log in as the supervisor?”
Caller: “I am logged in as the supervisor.”
Me: “You’re sure you don’t have ‘File’? It should be listed at the top.”
Caller: “Let me tell you what have... I have ‘File’, ‘View’, ‘Employee’, ‘Period’.”
Me: “That’s it there. Please choose ‘File’.”
Caller: “I don’t have ‘File’.”
Me: “But, you just said you had ‘File’.”
Caller: “No, it’s not there.”
Me: “Please call out what you have again at the top.”
Caller: “I have ‘File’, ‘View’, ‘Emplo'-”
Me: interrupting “That’s it! You have ‘File’. Please choose ‘File’ from the top left.”
Caller: frustrated “But, I don’t have ‘File’! I already told you!”
Me: clears throat “Please read out what you have again. Very…slowly.”
Caller: “Okay. I have ‘File’, 'View'-”
Me: “Stop there, please! What was that?”
Caller: “I have 'File'-”
Me: “You have ‘File’?”
Caller: “I have ‘File’.”
(I pause, hoping this allows the caller to get it.)
Caller: “Oh, you mean THIS ‘File’!”
Me: cheerily “Yes!”
Caller: “So... I click on this one?”
Me: “Yes, please!”
Caller: “Oh, that’s the one! Thank you so much!”
-
the "ME" needs to be more clear..
i thought he was talking about some other 'File' as well.that company needs to hire some better tech support personnel
-
Really weird and funny. I didn't have these kinds of problems explaining stuff to my mom and dad over the phone who know little English and were completely IT illiterate just a few years ago. Where do these people come from?
-
Being in sort of a tech support position, this isn't all that unusual. I frequently get devices that "don't work although new batteries were installed." I open the device and put the batteries in so they are oriented to match the diagram on the label and it works perfectly.
-
See http://baxil.livejournal.com/193207.html for the best song ever about tech support. Audio at http://www.prometheus-music.com/audio/techsupt.mp3 - recorded at a Filk con I was attending. Frickin hilarious.
-
Yeah I feel so sorry for the tech support guys in work, they deal with this and worse all the time haha
I feel bad when I ring up and have an actual problem such as server problems etc that I cant do myself and they are so busy telling people how to restart the system etc haha
Hello! It looks like you're interested in this conversation, but you don't have an account yet.
Getting fed up of having to scroll through the same posts each visit? When you register for an account, you'll always come back to exactly where you were before, and choose to be notified of new replies (either via email, or push notification). You'll also be able to save bookmarks and upvote posts to show your appreciation to other community members.
With your input, this post could be even better 💗
Register Login
Advertisement