Tech Support Transcript...
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Tech Support Transcript... familiar to anyone who helps new users on the forums...
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Caller: “I am a year behind on the Current Week. How do I Close the Week?”Me: “I can help you with that. You go to ‘File’, then click ‘Close Current Week’.”
Caller: “I don’t have ‘File’.”
Me: “Hmm… then you must not have access to this function. Can you log in as the supervisor?”
Caller: “I am logged in as the supervisor.”
Me: “You’re sure you don’t have ‘File’? It should be listed at the top.”
Caller: “Let me tell you what have... I have ‘File’, ‘View’, ‘Employee’, ‘Period’.”
Me: “That’s it there. Please choose ‘File’.”
Caller: “I don’t have ‘File’.”
Me: “But, you just said you had ‘File’.”
Caller: “No, it’s not there.”
Me: “Please call out what you have again at the top.”
Caller: “I have ‘File’, ‘View’, ‘Emplo'-”
Me: interrupting “That’s it! You have ‘File’. Please choose ‘File’ from the top left.”
Caller: frustrated “But, I don’t have ‘File’! I already told you!”
Me: clears throat “Please read out what you have again. Very…slowly.”
Caller: “Okay. I have ‘File’, 'View'-”
Me: “Stop there, please! What was that?”
Caller: “I have 'File'-”
Me: “You have ‘File’?”
Caller: “I have ‘File’.”
(I pause, hoping this allows the caller to get it.)
Caller: “Oh, you mean THIS ‘File’!”
Me: cheerily “Yes!”
Caller: “So... I click on this one?”
Me: “Yes, please!”
Caller: “Oh, that’s the one! Thank you so much!”
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the "ME" needs to be more clear..
i thought he was talking about some other 'File' as well.that company needs to hire some better tech support personnel
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Really weird and funny. I didn't have these kinds of problems explaining stuff to my mom and dad over the phone who know little English and were completely IT illiterate just a few years ago. Where do these people come from?
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Being in sort of a tech support position, this isn't all that unusual. I frequently get devices that "don't work although new batteries were installed." I open the device and put the batteries in so they are oriented to match the diagram on the label and it works perfectly.
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See http://baxil.livejournal.com/193207.html for the best song ever about tech support. Audio at http://www.prometheus-music.com/audio/techsupt.mp3 - recorded at a Filk con I was attending. Frickin hilarious.
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Yeah I feel so sorry for the tech support guys in work, they deal with this and worse all the time haha
I feel bad when I ring up and have an actual problem such as server problems etc that I cant do myself and they are so busy telling people how to restart the system etc haha
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