Sketchup crashes when starting
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Does anyone know why Sketch Up just randomly crashes? Version 6 was always stable, and now I have 8,and it stinks! I don't know what Trimble did to it, but they really messed it up. Sketch Up 8 crashes on both my Mac and PC, both running different processors, graphic cards on operating systems, so I know it is not my hardware. The version on my Mac is pro, and the PC version is basic (free). Even the plugins are different between both machines, so I know it is not a code conflict or unstable plugins. I have uninstalled and reinstalled, I have removed plugins that may have been problematic, and I have made my models as uncomplicated as possible. I used to be able to create massive, complex models and now I am lucky if I can get 15 minutes of continuous use. It crashes when I move geometry, save a file, open a file, run a plugin or even just draw a line. Furthermore, the "bugsplat" thing is useless, as its suggestions are always either update Sketch Up, add a line a code for layer 0 in Ruby, or "sorry, no information available" - useless. I need real solutions - so if anyone has any, I would love to hear them!
-Sean
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Well, how often does it randomly crash? Are you running any plugins? What if you uninstall the plugins and try running it? Most people don't have constant crash problems, so it isn't a rampant problem. I would tend to think of plugins possibly being the problem.
Do you ever get bugsplat reports?
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SketchUp doesn't start anymore on my PC (Windows 7) either. As soon as I doubleclick it, the BugSplat-Window appears. I tried to install the newest version, reinstalled it completely, updated my graphics driver, looked into the registry, but nothing's helping. That's really odd, because last week it worked just fine. My PC has some issues right now, slow startup and some other problems, might that be the cause? I have no idea...
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In case you have recently added a tool that is causing issues...
Try renaming your Plugins folder PluginsX temporarily... and make a new empty folder called Plugins...
If SketchUp starts up OK now you need to add back the plugins in steps until you recreate the crash...
Then you have a probable culprit... seek more advice when you have that tracked down...
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Greetings Sir, i would like to consult this problem that occurred this morning, about the BUG SPLAT, actually this not the first time i encountered it but this morning was the Worst Nightmare for me, when i double click the Sketch-up icon in my desktop (Windows 7, 32-bit User), the message said: " Sketch-up 8 has produced a Bug Splat", i double / thrice re installed it but still same scenario, Can't Open the Sketch-up!, Second Step i made was, trying to troubleshoot the problem through Control Panel and try to REPAIR it but it says that the " GOOGLESKETCHUP.msi" is missing, what will i do i'm not familiar with this stuff? 
Thank you and looking forward for a solution/s! -
Sounds like you have an old 'Google' v8 anyway... The newer 'Trimble' v8 is [was] current for almost a year,
If you have kept the original file you downloaded to install 'SketchUp 8 Free' you can reuse that and you should get asked about a repair if there's an existing installation.
[The msi file referred to is the file the installer extracts then uses, but if your Users/../Local/Temp folder has been 'cleaned up' over the preceding months then it's probably no longer around...]
Otherwise you'll need to find replacement version 8 Free installer from SketchUp.com...
Or upgrade to version 2013 Make [aka Free].
Several versions can coexist on one PC... -
HI, new here. I'm also having this immediate crash/bug splat on starting up a fresh install of Sketchup make. Sketchup 8 was running fine un til I installed this along side it now neither work. uninstalled both, reinstalled 2013 works once then I get the crash on start up. Graphics drivers are up to date. Running on Windows 8. really disappointing.
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Is that with or without plugins installed?
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this is a stock download as it comes off the trimble site. never had this problem on earlier versions of sketchup
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Download CCleaner and run both cleaner and registry section. I had the same error a long time ago, tried CCleaner, and got the magic.
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CCleaner did not work
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@anton_s said:
Download CCleaner and run both cleaner and registry section. I had the same error a long time ago, tried CCleaner, and got the magic.
I find that these registry cleaners can mess up more than they fix. I'd really not recommend them.
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Uninstall 2013.
Reinstall 2013, this time 'run as admin'.
Report back... -
Been there done that, same issue.
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Did you install it 'as admin'?
Then set it to always 'run as admin'? -
yup, really scratching my head on this.
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Problem resolved when rolling back the graphics driver
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@ghostfist said:
Problem resolved when rolling back the graphics driver
Out of interest, what is/was your GC / drivers set ?
It might help others to be forewarned... -
Sketchup was running into problems using the Microsoft surface PRO after updating the graphics drivers from INTEL's site. Microsoft has written a custom driver for the surface pro's chipset and so a conflict was created. Removing Intel's generic driver and rolling back to Microsoft's resolved all issues.
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@coulteri said:
I will try to upgrade the graphic card drivers.
you may want try also to disable the SU hardware acceleration (= OpenGL) from outside SU by using our concerning standalone support tool (Win only).
free for private & commercial usage (no adware/spyware/installation)
[update]
tool updated for being compatible with SU v2013/2014.
[/update]hth,
Norbert
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