Clothworks license

Anton_S · 21 Mar 2021, 22:11

[attachment=0:2vsg0ae6]Screen Shot 2021-03-18 at 3.08.00 PM.png[/attachment:2vsg0ae6]Hello, Anton -

An excellent plug-in, I think. I've purchased Clothworks license and received the license file, but I receive this error message when I try to activate.

I've sent a request to change the number of seats (whatever that means) and haven't received a reply. Can you help?

Thanks,
Joe
sonoratheatrewrx

Hi Joe,

The error means there is an issue with your licensing cache. Please delete the licensing cache and then try activating again. To delete the licensing cache, you can follow the steps in ClothWorks licensing manual, Known Issue section, #3: https://antonsynytsia.github.io/manuals/ClothWorks/license_manual_v174.pdf

Upon deleting the cache, try activation.

Let us know if this helps.

Thanks,
Anton

hydboxhydbox · 30 Sept 2021, 12:05

Hello,

I just installed SketchUcation(newest version) and Clothworks. I purchased the license and got the License e-mail. But I am not able to validate it. I am using a Mac. I saw someone above had the same problem (same system) I never used the SKetchUcation extension before. It's the first time I purchase a license on it. So I don't know if the mac system is the problem.
I e-mailed back, don't know if there will be any answer.

Please help. Thanks!

Anton_S · 1 Oct 2021, 08:20

@hydboxhydbox said:

I just installed SketchUcation(newest version) and Clothworks. I purchased the license and got the License e-mail. But I am not able to validate it. I am using a Mac. I saw someone above had the same problem (same system) I never used the SKetchUcation extension before. It's the first time I purchase a license on it. So I don't know if the mac system is the problem.
I e-mailed back, don't know if there will be any answer.

Not sure what's the issue here. Can you confirm your SketchUcation version by selecting (Menu)Window->Extension Manager? See attached image.

hydboxhydbox · 2 Oct 2021, 06:51

@anton_s said:

@hydboxhydbox said:

I just installed SketchUcation(newest version) and Clothworks. I purchased the license and got the License e-mail. But I am not able to validate it. I am using a Mac. I saw someone above had the same problem (same system) I never used the SKetchUcation extension before. It's the first time I purchase a license on it. So I don't know if the mac system is the problem.
I e-mailed back, don't know if there will be any answer.

Not sure what's the issue here. Can you confirm your SketchUcation version by selecting (Menu)Window->Extension Manager? See attached image.

some infomation:

system: OS X 10.11.6
SketchUp： SketchUp 2017 pro
Cloth works: ClothWorks_v1.7.4
SketchUcationTools_v4.1.1

hydboxhydbox · 2 Oct 2021, 10:36

@anton_s said:

@hydboxhydbox said:

I just installed SketchUcation(newest version) and Clothworks. I purchased the license and got the License e-mail. But I am not able to validate it. I am using a Mac. I saw someone above had the same problem (same system) I never used the SKetchUcation extension before. It's the first time I purchase a license on it. So I don't know if the mac system is the problem.
I e-mailed back, don't know if there will be any answer.

Not sure what's the issue here. Can you confirm your SketchUcation version by selecting (Menu)Window->Extension Manager? See attached image.

Hi Anton,

It's sorted. I updated my system to MacOS 10.13. and tried again. The validating message went through.

Thanks.

Best,

Yida

solo · 2 Oct 2021, 18:18

I have updated to a new computer and all but Clothworks plugins work. I put in my name and serial number but got this response.
I am connected to the internet, and I uninstalled clothworks from old PC.

Dave R · 2 Oct 2021, 18:23

Did you install a fresh copy of the Sketcucation extension?

Rich O Brien · 2 Oct 2021, 18:59

@unknownuser said:

I put in my name and serial number

You need to validate with the .scflicense file

There's no serial number you input. Click the Open License Location and see what .scflicense files you have

giggiggles · 14 Nov 2021, 10:30

Hello
I purchased a ClothWorks license yesterday and I have not received an email with your license file.
I also sent email to clothworks@sketchucation.com but there is no any response till now
I purchased with credit card (Thailand)

Anne O Grady · 16 Nov 2021, 07:37

Hi There,
Have a quick look in your inbox, I have contacted your there

Cheers
Anne

sirgucci · 4 Dec 2021, 10:53

hi,
I bought a clothworks over 30 hours ago and didnt get a licence till now. Please help.

Rich O Brien · 4 Dec 2021, 11:44

Send an email to support@sketchucation.com and we'll get you fixed up.

Also try checking your Spam folder.

Danromanob · 27 Feb 2025, 22:01

Hi I already bought the license but I don't understand how to instal it

Dave R · 27 Feb 2025, 22:55

@Danromanob said in Clothworks license:

but I don't understand how to instal it

The extension or the license?

What version of SketchUp? What operating system?