Clothworks license

Anton_S · 9 Sept 2020, 07:47

:x
I purchased the clothworks license a week ago. I emailed and messaged support. Zip-nothing-not a word. FURIOUS. Where is my license?

Hey, I responded to your message. Thanks!

ARUSHAMEHTA · 9 Oct 2020, 12:25

I have installed cloth plugin but not able to license it

Dave R · 11 Oct 2020, 00:29

@arushamehta said:

I have installed cloth plugin but not able to license it

What version of SketchUp are you actually using? Your profile says 2019 Free/Make which does not exist.

Have you installed the Sketchucation Extension Store tool?

What did you do to try to license Clothworks?

kstrungduc · 22 Oct 2020, 04:53

How can i buy the license, only buy license, not subscribe SketchUcation.

togo · 19 Nov 2020, 11:17

Hi Anton,
does ClothWorks work with SU 2021? (MacOS10.14)
I just upgraded to SU2021 and receive error messages only regarding ClothWorks (files in plugins are missing and others require load or register etc.).

I dragged&dropped all ams_ClothWorks plugins from the 2020 folder to the 2021 folder - error messages on startup
deleted all ams_ClothWorks files and fresh installed from sketchUcation Extension Store - restart - error message as above
The procedure described in your license manual does not work, because the extension is not loaded on startup.
I purchased a license (see post No. 3)
Can you please help me? Thanks*togo

Dave R · 20 Nov 2020, 23:05

See Anton's post here:

https://sketchucation.com/forums/viewtopic.php?f=323&t=69485&start=480#p666103

Mariandrea · 23 Nov 2020, 19:36

Hey I made a payment for my license and I haven't received any email with my license file, please help! Where can I find it?

Anton_S · 25 Nov 2020, 18:05

@mariandrea said:

Hey I made a payment for my license and I haven't received any email with my license file, please help! Where can I find it?

Hello, please check your email. Thanks!

Angiesoliman · 13 Jan 2021, 11:26

Hello,

about a month ago I bought the full version of ClothWorks and recieved a zipped lecense file.
When I tried to unzip it, I got this message:
[pre:3a0a7ybw]Error - Cannot open file "SCF_Purchased_License_ClothWorks_NORMAL_20201219" as archive.[/pre:3a0a7ybw]
I emailed clothworks@sketchucation.com and never heard back, thought it was because of the holidays.
I tried emailing again today and recieved this email in return:
[pre:3a0a7ybw]mx.google.com rejected your message to the following email addresses:

clothworks@sketchucation.com (clothworks@sketchucation.com)
Your message wasn't delivered because the recipient's email provider rejected it.[/pre:3a0a7ybw]
what am I supposed to do now?

Anton_S · 13 Jan 2021, 19:13

@angiesoliman said:

Hello,

about a month ago I bought the full version of ClothWorks and recieved a zipped lecense file.
When I tried to unzip it, I got this message:
[pre:1wmg9e2g]Error - Cannot open file "SCF_Purchased_License_ClothWorks_NORMAL_20201219" as archive.[/pre:1wmg9e2g]
I emailed clothworks@sketchucation.com and never heard back, thought it was because of the holidays.
I tried emailing again today and recieved this email in return:
[pre:1wmg9e2g]mx.google.com rejected your message to the following email addresses:

clothworks@sketchucation.com (clothworks@sketchucation.com)
Your message wasn't delivered because the recipient's email provider rejected it.[/pre:1wmg9e2g]
what am I supposed to do now?

Hello,

You should not unzip the file. It's not a zip file. Just download the file, and provided you installed SketchUcationTools and ClothWorks, activate your license file.

You can refer to the instructions here:

Also, I am not sure why your email is rejected.

Let us know if that works.

Thanks,
Anton

sonoratheatrewrx · 19 Mar 2021, 00:24

Hello, Anton -

An excellent plug-in, I think. I've purchased Clothworks license and received the license file, but I receive this error message when I try to activate.

I've sent a request to change the number of seats (whatever that means) and haven't received a reply. Can you help?

Thanks,
Joe
sonoratheatrewrx

Anton_S · 21 Mar 2021, 22:11

@sonoratheatrewrx said:

[attachment=0:2vsg0ae6]Screen Shot 2021-03-18 at 3.08.00 PM.png[/attachment:2vsg0ae6]Hello, Anton -

An excellent plug-in, I think. I've purchased Clothworks license and received the license file, but I receive this error message when I try to activate.

I've sent a request to change the number of seats (whatever that means) and haven't received a reply. Can you help?

Thanks,
Joe
sonoratheatrewrx

Hi Joe,

The error means there is an issue with your licensing cache. Please delete the licensing cache and then try activating again. To delete the licensing cache, you can follow the steps in ClothWorks licensing manual, Known Issue section, #3: https://antonsynytsia.github.io/manuals/ClothWorks/license_manual_v174.pdf

Upon deleting the cache, try activation.

Let us know if this helps.

Thanks,
Anton

hydboxhydbox · 30 Sept 2021, 12:05

Hello,

I just installed SketchUcation(newest version) and Clothworks. I purchased the license and got the License e-mail. But I am not able to validate it. I am using a Mac. I saw someone above had the same problem (same system) I never used the SKetchUcation extension before. It's the first time I purchase a license on it. So I don't know if the mac system is the problem.
I e-mailed back, don't know if there will be any answer.

Please help. Thanks!

Anton_S · 1 Oct 2021, 08:20

@hydboxhydbox said:

I just installed SketchUcation(newest version) and Clothworks. I purchased the license and got the License e-mail. But I am not able to validate it. I am using a Mac. I saw someone above had the same problem (same system) I never used the SKetchUcation extension before. It's the first time I purchase a license on it. So I don't know if the mac system is the problem.
I e-mailed back, don't know if there will be any answer.

Not sure what's the issue here. Can you confirm your SketchUcation version by selecting (Menu)Window->Extension Manager? See attached image.

hydboxhydbox · 2 Oct 2021, 06:51

@anton_s said:

@hydboxhydbox said:

I just installed SketchUcation(newest version) and Clothworks. I purchased the license and got the License e-mail. But I am not able to validate it. I am using a Mac. I saw someone above had the same problem (same system) I never used the SKetchUcation extension before. It's the first time I purchase a license on it. So I don't know if the mac system is the problem.
I e-mailed back, don't know if there will be any answer.

Not sure what's the issue here. Can you confirm your SketchUcation version by selecting (Menu)Window->Extension Manager? See attached image.

some infomation:

system: OS X 10.11.6
SketchUp： SketchUp 2017 pro
Cloth works: ClothWorks_v1.7.4
SketchUcationTools_v4.1.1

hydboxhydbox · 2 Oct 2021, 10:36

@anton_s said:

@hydboxhydbox said:

I just installed SketchUcation(newest version) and Clothworks. I purchased the license and got the License e-mail. But I am not able to validate it. I am using a Mac. I saw someone above had the same problem (same system) I never used the SKetchUcation extension before. It's the first time I purchase a license on it. So I don't know if the mac system is the problem.
I e-mailed back, don't know if there will be any answer.

Not sure what's the issue here. Can you confirm your SketchUcation version by selecting (Menu)Window->Extension Manager? See attached image.

Hi Anton,

It's sorted. I updated my system to MacOS 10.13. and tried again. The validating message went through.

Thanks.

Best,

Yida

solo · 2 Oct 2021, 18:18

I have updated to a new computer and all but Clothworks plugins work. I put in my name and serial number but got this response.
I am connected to the internet, and I uninstalled clothworks from old PC.

Dave R · 2 Oct 2021, 18:23

Did you install a fresh copy of the Sketcucation extension?

Rich O Brien · 2 Oct 2021, 18:59

@unknownuser said:

I put in my name and serial number

You need to validate with the .scflicense file

There's no serial number you input. Click the Open License Location and see what .scflicense files you have

giggiggles · 14 Nov 2021, 10:30

Hello
I purchased a ClothWorks license yesterday and I have not received an email with your license file.
I also sent email to clothworks@sketchucation.com but there is no any response till now
I purchased with credit card (Thailand)