Clothworks license

edc91 · 19 Jul 2020, 22:41

@edc91 said:

@gábor said:

@edc91 said:

Bought clothworks and no license was sent to me... (checked spam)
tried contacting via the contact page but tells me SMTP error

Hi Edc91,

I could not find any licences purchased by your registered email address or username. Please PM me the email address you used at the purchase. Also the receipt you received from PayPal might help to identify your licence.

This is a joke.
Paid for a license but nothing sent to me.
Contact page does not work
Wouldnt let me send private messages...

We are sorry, but you are not authorised to use this feature. You may have just registered here and may need to participate more to be able to use this feature.

Anything else?

Hello edc91,

As Gabor pointed out, we do not see a licence purchased to yours SketchUcation username.

Could you send an email to clothworks@sketchucation.com with your PayPal receipt?

Thank you,
Anton

Proof of purchase sent to the email address provided.

Rvd67gg · 3 Sept 2020, 16:38

Si alguien tiene y puede enviarme la licencia clothworks, me ayudaría muchísimo,pues instalé el plugin y no he podido usarlo por la licencia que no tengo ni encuentro
Un saludo y salud

Dave R · 3 Sept 2020, 17:33

@rvd67gg said:

Si alguien tiene y puede enviarme la licencia clothworks, me ayudaría muchísimo,pues instalé el plugin y no he podido usarlo por la licencia que no tengo ni encuentro
Un saludo y salud

Translation courtesy of Google:

@unknownuser said:

If someone has and can send me the clothworks license, it would help me a lot, because I installed the plugin and I could not use it because of the license that I do not have or find
Greetings and health

You can purchase the license through Sketchucation. The instructions for purchasing the license are included in this PDF file: https://antonsynytsia.github.io/manuals/ClothWorks/license.pdf

woodsaj · 9 Sept 2020, 04:48

I purchased the clothworks license a week ago. I emailed and messaged support. Zip-nothing-not a word. FURIOUS. Where is my license?

Anton_S · 9 Sept 2020, 07:47

@woodsaj said:

:x
I purchased the clothworks license a week ago. I emailed and messaged support. Zip-nothing-not a word. FURIOUS. Where is my license?

Hey, I responded to your message. Thanks!

ARUSHAMEHTA · 9 Oct 2020, 12:25

I have installed cloth plugin but not able to license it

Dave R · 11 Oct 2020, 00:29

@arushamehta said:

I have installed cloth plugin but not able to license it

What version of SketchUp are you actually using? Your profile says 2019 Free/Make which does not exist.

Have you installed the Sketchucation Extension Store tool?

What did you do to try to license Clothworks?

kstrungduc · 22 Oct 2020, 04:53

How can i buy the license, only buy license, not subscribe SketchUcation.

togo · 19 Nov 2020, 11:17

Hi Anton,
does ClothWorks work with SU 2021? (MacOS10.14)
I just upgraded to SU2021 and receive error messages only regarding ClothWorks (files in plugins are missing and others require load or register etc.).

I dragged&dropped all ams_ClothWorks plugins from the 2020 folder to the 2021 folder - error messages on startup
deleted all ams_ClothWorks files and fresh installed from sketchUcation Extension Store - restart - error message as above
The procedure described in your license manual does not work, because the extension is not loaded on startup.
I purchased a license (see post No. 3)
Can you please help me? Thanks*togo

Dave R · 20 Nov 2020, 23:05

See Anton's post here:

https://sketchucation.com/forums/viewtopic.php?f=323&t=69485&start=480#p666103

Mariandrea · 23 Nov 2020, 19:36

Hey I made a payment for my license and I haven't received any email with my license file, please help! Where can I find it?

Anton_S · 25 Nov 2020, 18:05

@mariandrea said:

Hey I made a payment for my license and I haven't received any email with my license file, please help! Where can I find it?

Hello, please check your email. Thanks!

Angiesoliman · 13 Jan 2021, 11:26

Hello,

about a month ago I bought the full version of ClothWorks and recieved a zipped lecense file.
When I tried to unzip it, I got this message:
[pre:3a0a7ybw]Error - Cannot open file "SCF_Purchased_License_ClothWorks_NORMAL_20201219" as archive.[/pre:3a0a7ybw]
I emailed clothworks@sketchucation.com and never heard back, thought it was because of the holidays.
I tried emailing again today and recieved this email in return:
[pre:3a0a7ybw]mx.google.com rejected your message to the following email addresses:

clothworks@sketchucation.com (clothworks@sketchucation.com)
Your message wasn't delivered because the recipient's email provider rejected it.[/pre:3a0a7ybw]
what am I supposed to do now?

Anton_S · 13 Jan 2021, 19:13

@angiesoliman said:

Hello,

about a month ago I bought the full version of ClothWorks and recieved a zipped lecense file.
When I tried to unzip it, I got this message:
[pre:1wmg9e2g]Error - Cannot open file "SCF_Purchased_License_ClothWorks_NORMAL_20201219" as archive.[/pre:1wmg9e2g]
I emailed clothworks@sketchucation.com and never heard back, thought it was because of the holidays.
I tried emailing again today and recieved this email in return:
[pre:1wmg9e2g]mx.google.com rejected your message to the following email addresses:

clothworks@sketchucation.com (clothworks@sketchucation.com)
Your message wasn't delivered because the recipient's email provider rejected it.[/pre:1wmg9e2g]
what am I supposed to do now?

Hello,

You should not unzip the file. It's not a zip file. Just download the file, and provided you installed SketchUcationTools and ClothWorks, activate your license file.

You can refer to the instructions here:

Also, I am not sure why your email is rejected.

Let us know if that works.

Thanks,
Anton

sonoratheatrewrx · 19 Mar 2021, 00:24

Hello, Anton -

An excellent plug-in, I think. I've purchased Clothworks license and received the license file, but I receive this error message when I try to activate.

I've sent a request to change the number of seats (whatever that means) and haven't received a reply. Can you help?

Thanks,
Joe
sonoratheatrewrx

Anton_S · 21 Mar 2021, 22:11

@sonoratheatrewrx said:

[attachment=0:2vsg0ae6]Screen Shot 2021-03-18 at 3.08.00 PM.png[/attachment:2vsg0ae6]Hello, Anton -

An excellent plug-in, I think. I've purchased Clothworks license and received the license file, but I receive this error message when I try to activate.

I've sent a request to change the number of seats (whatever that means) and haven't received a reply. Can you help?

Thanks,
Joe
sonoratheatrewrx

Hi Joe,

The error means there is an issue with your licensing cache. Please delete the licensing cache and then try activating again. To delete the licensing cache, you can follow the steps in ClothWorks licensing manual, Known Issue section, #3: https://antonsynytsia.github.io/manuals/ClothWorks/license_manual_v174.pdf

Upon deleting the cache, try activation.

Let us know if this helps.

Thanks,
Anton

hydboxhydbox · 30 Sept 2021, 12:05

Hello,

I just installed SketchUcation(newest version) and Clothworks. I purchased the license and got the License e-mail. But I am not able to validate it. I am using a Mac. I saw someone above had the same problem (same system) I never used the SKetchUcation extension before. It's the first time I purchase a license on it. So I don't know if the mac system is the problem.
I e-mailed back, don't know if there will be any answer.

Please help. Thanks!

Anton_S · 1 Oct 2021, 08:20

@hydboxhydbox said:

I just installed SketchUcation(newest version) and Clothworks. I purchased the license and got the License e-mail. But I am not able to validate it. I am using a Mac. I saw someone above had the same problem (same system) I never used the SKetchUcation extension before. It's the first time I purchase a license on it. So I don't know if the mac system is the problem.
I e-mailed back, don't know if there will be any answer.

Not sure what's the issue here. Can you confirm your SketchUcation version by selecting (Menu)Window->Extension Manager? See attached image.

hydboxhydbox · 2 Oct 2021, 06:51

@anton_s said:

@hydboxhydbox said:

I just installed SketchUcation(newest version) and Clothworks. I purchased the license and got the License e-mail. But I am not able to validate it. I am using a Mac. I saw someone above had the same problem (same system) I never used the SKetchUcation extension before. It's the first time I purchase a license on it. So I don't know if the mac system is the problem.
I e-mailed back, don't know if there will be any answer.

Not sure what's the issue here. Can you confirm your SketchUcation version by selecting (Menu)Window->Extension Manager? See attached image.

some infomation:

system: OS X 10.11.6
SketchUp： SketchUp 2017 pro
Cloth works: ClothWorks_v1.7.4
SketchUcationTools_v4.1.1