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    CFileException 3 - ERROR!

    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • john2J Offline
      john2
      last edited by

      I am getting this error with SU 2015 Make. What is wrong? Surprisingly, I saw this error for the first time ever while using sketchup. I have installed version 2014 also on my laptop but never get this error. Is there anyone who was able to fix this but never replied? πŸŽ‰


      what is file exception.jpg

      Sketchup Make 2017 (64-bit), Vray 4.0 , Windows 10 – 64 bit, corei7-8750H, 16GB RAM, Nvidia GeForce GTX 1050Ti 4GB

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      • TIGT Offline
        TIG Moderator
        last edited by

        Is the SketchUp.exe set in Right-click > Context-menu > Properties > Compatibility to 'always run as administrator' ?
        If not try ticking that box and restart SketchUp...
        Errors with 0.skb etc seem to occur on slow network connections, non-local folder locations or when the SKP is on say a memory-stick...
        Although you have obscured some of the path I expect that is to your own folder on the πŸ˜„ drive ?
        Have you checked that you, admins and SketchUp have FULL permission to write to that folder ?
        Is SketchUp.exe on the πŸ˜„ drive - where your SKP is ?
        What happens is that when you have 'make backup files' set you get the model's xxx.skp and the backup xxx.skb, which is the previous version of the model, when there is a save the old xxx.skb gets renamed 0.skb [or 1.skb etc if there is a name clash], then the existing xxx.skp file gets renamed xxx.skb and the model is then saved as xxx.skp, finally the unneeded 0.skb file is deleted...
        This all happens in the blink of an eye.
        Something somewhere is preventing the renaming [or deletion?] of the 0.skb ?
        Is there a 0.skb in that folder ?

        TIG

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        • john2J Offline
          john2
          last edited by

          @tig said:

          Is the SketchUp.exe set in Right-click > Context-menu > Properties > Compatibility to 'always run as administrator' ?
          If not try ticking that box and restart SketchUp...

          Did this, but no success. I am the only user of my laptop, and using it as administrator. I did check the box next to the specified option.

          @tig said:

          Errors with 0.skb etc seem to occur on slow network connections, non-local folder locations or when the SKP is on say a memory-stick...
          Although you have obscured some of the path I expect that is to your own folder on the πŸ˜„ drive ?
          Have you checked that you, admins and SketchUp have FULL permission to write to that folder ?
          Is SketchUp.exe on the πŸ˜„ drive - where your SKP is ?

          Sketchup.exe is on "C:\Program Files\SketchUpfresh\SketchUp 2015\SketchUp.exe"

          @tig said:

          What happens is that when you have 'make backup files' set you get the model's xxx.skp and the backup xxx.skb, which is the previous version of the model, when there is a save the old xxx.skb gets renamed 0.skb [or 1.skb etc if there is a name clash], then the existing xxx.skp file gets renamed xxx.skb and the model is then saved as xxx.skp, finally the unneeded 0.skb file is deleted...
          This all happens in the blink of an eye.
          Something somewhere is preventing the renaming [or deletion?] of the 0.skb ?
          Is there a 0.skb in that folder ?

          Which folder are you asking? This error pops up everytime I work on Sketchup 2015.

          P.S. When I was reading your answer, I got reminded of Eminem. He speaks so fast. It is amazing to hear him at first but takes time to make sense out of what he is saying. Your answer is really complex to grasp. Hats off to your indepth knowledge sir.

          Sketchup Make 2017 (64-bit), Vray 4.0 , Windows 10 – 64 bit, corei7-8750H, 16GB RAM, Nvidia GeForce GTX 1050Ti 4GB

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          • TIGT Offline
            TIG Moderator
            last edited by

            Do you get any 0.skb files left lying around ?
            Do proper xxx.skb files get made ?
            Have you tried a support email to Trimble / SketchUp team ?

            This error is know but not so general...
            Usually if you have the SKP on a memory-stick etc...

            TIG

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            • john2J Offline
              john2
              last edited by

              @tig said:

              Do you get any 0.skb files left lying around ?

              no

              @tig said:

              Do proper xxx.skb files get made ?

              Yes

              @tig said:

              Have you tried a support email to Trimble / SketchUp team ?

              No

              I fail to understand what is causing this. And I am not running sketchup on network. But I am facing a problem. I have to enable my wi-fi everytime to use Sketchup 2015 in order to bypass licensing error problem. I just enable my wifi adaptor, and not connect to anywhere. Is that causing this problem?

              I have noticed, Su guys have made a useless "enable your laptop's wifi adaptor" so that sketchup starts easily. Else, it won't start.

              Sketchup Make 2017 (64-bit), Vray 4.0 , Windows 10 – 64 bit, corei7-8750H, 16GB RAM, Nvidia GeForce GTX 1050Ti 4GB

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              • KrisidiousK Offline
                Krisidious
                last edited by

                Just got one of these with 2015... no autosaves, 10 skb's none of any use. lost hours of work. HATE!

                By: Kristoff Rand
                Home DesignerUnique House Plans

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                • S Offline
                  slbaumgartner
                  last edited by

                  According to the reference below, this exception means some part of the file path is not valid. That suggests the issue is not with permissions but with the path that SketchUp has constructed to access it.

                  https://msdn.microsoft.com/en-us/library/as5cs056.aspx

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                  • S Offline
                    slbaumgartner
                    last edited by

                    @john2 said:

                    I fail to understand what is causing this. And I am not running sketchup on network. But I am facing a problem. I have to enable my wi-fi everytime to use Sketchup 2015 in order to bypass licensing error problem. I just enable my wifi adaptor, and not connect to anywhere. Is that causing this problem?

                    I have noticed, Su guys have made a useless "enable your laptop's wifi adaptor" so that sketchup starts easily. Else, it won't start.

                    The new licensing scheme employed in SU 2015 uses your network adapter's hardware address to identify the computer. This information is not available when the network adapter is disabled, so SU's license check fails.

                    Do you momentarily turn on WiFi so SU will start and then turn it off again? I wonder if that could induce the invalid path error (don't know, just guessing...)?

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                    • KrisidiousK Offline
                      Krisidious
                      last edited by

                      I'm not on wifi and have not turned off my network card. The error came again after a few more hours work and after changing to administrator use only.

                      By: Kristoff Rand
                      Home DesignerUnique House Plans

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                      • ely862meE Offline
                        ely862me
                        last edited by

                        If you have the SUSOLID extension, try to remove it and see if the problem occurs that bad again.

                        Elisei (sketchupper)


                        Before no life was done on Earth it was THE LIFE ITSELF...GOD
                        Come and See EliseiDesign

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                        • KrisidiousK Offline
                          Krisidious
                          last edited by

                          I have Pro... So no need for Solid tools.

                          By: Kristoff Rand
                          Home DesignerUnique House Plans

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                          • ely862meE Offline
                            ely862me
                            last edited by

                            It was pretty bad for me until I removed it, and now it happened just for once or twice. When it happens I try to Save as and then Save again. Sometimes it's related with the fix your model thing and the autosave.

                            Elisei (sketchupper)


                            Before no life was done on Earth it was THE LIFE ITSELF...GOD
                            Come and See EliseiDesign

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                            • KrisidiousK Offline
                              Krisidious
                              last edited by

                              Yeah when the error happens I click ok and it makes a backup file with every click of ok and the error never goes away... While I'm working I have the folder open in another window, I can see the autosave file. When the error happens the autosave file disappears. i do have check for errors and fix automatically checked. I wonder if whatever issue SUSolids has, if another plugin has it as well?

                              By: Kristoff Rand
                              Home DesignerUnique House Plans

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                              • ely862meE Offline
                                ely862me
                                last edited by

                                It might be possible to be another plugin. I had to find it the hard way: I removed groups of 3 or 4 helped by Scf Plugin manager until the error didn't occurred anymore. Then tested those last 3 and there it was.
                                The idea is to make the error repeatable. In my case, I set the Autosave to 1 minute and I was playing with move tool with the edges from a subdivided mesh. It worked every time. Exactly when the Autosave was kicking if I played with an edge the error occurred.

                                Elisei (sketchupper)


                                Before no life was done on Earth it was THE LIFE ITSELF...GOD
                                Come and See EliseiDesign

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                                • H Offline
                                  hahiru
                                  last edited by

                                  @krisidious said:

                                  Just got one of these with 2015... no autosaves, 10 skb's none of any use. lost hours of work. HATE!

                                  You should check this 123

                                  I have setup windows and sketchup2015 overwrite the old.So my profile cause this problem.
                                  Some one said this program need microsoft.NET Framework 4.0,try install it.

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                                  • KrisidiousK Offline
                                    Krisidious
                                    last edited by

                                    still losing time on this...

                                    moved file to desktop and set reset autosave and backup. (so it would be on main harddrive)

                                    made sure program ran as admin. no help.

                                    seems to be when I move geometry manually...

                                    I think it's a plugin doing it. I'm getting it every 20 minutes or so. I lose everything back to open. autosave is deleted as error happens and backups start being made with every click of the ok button. the backups are of the last open. I saved myself last round by making save as copies.

                                    By: Kristoff Rand
                                    Home DesignerUnique House Plans

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                                    • KrisidiousK Offline
                                      Krisidious
                                      last edited by

                                      you can see the crazy geometry move as the error happened. also happened later with pushpull.


                                      Capture.JPG

                                      By: Kristoff Rand
                                      Home DesignerUnique House Plans

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                                      • B Offline
                                        Bill Mak
                                        last edited by

                                        hey Krisidious
                                        I was just wondering if u finally found the solution to the problem
                                        everything u described is happening with me exactly the same!!!

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                                        • P Offline
                                          paulsov123
                                          last edited by

                                          I don't know if we have the same problem, base on what I have experienced, it also appears the moment I click Save As or Ctrl S..
                                          What I did was I access Windows defender, click Settings, Click the Virus & threat protection settings, look for the Controlled folder access and turn it off..
                                          Maybe it will solve your problem..

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