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  • J Offline
    jason_maranto
    last edited by 24 May 2013, 14:26

    @chrisc said:

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    What happens if I decide to skip a year in this program?

    SketchUp Pro commercial licenses never expire, so skipping a year of the program doesnโ€™t affect your use of SketchUp Pro at all. However, if you do decide to skip a year, you can expect a modest reinstatement fee should you choose to renew your upgrade, maintenance, and support program.

    Do away with the "reinstatement fee" and I think you'd find a lot of people less resistant to the changes (not me, but many others).

    Why should such a fee even be necessary in the first place? It is nothing more than a negative "incentive" -- meaning, "since I can't entice you with this crappy carrot, I'll kick you with these spurs to force you to move".

    Make a better carrot and we could be going somewhere. Then such negative "incentives" would be redundant.

    Best,
    Jason.

    I create video tutorial series about several 2D & 3D graphics programs.

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    • M Offline
      marvins_dad
      last edited by 24 May 2013, 14:27

      @bbrown said:

      @marvins_dad said:

      For the "Make" version (thinking home) will .stl be available?...mainly doing 3d printing at the house these days.

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      SketchUp Extension Warehouse

      Your library of custom third-party extensions created to optimize your SketchUp workflow.

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      grazie!

      My Gallery

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      • A Offline
        arail1
        last edited by 24 May 2013, 14:31

        @chrisc said:

        Attention Required! | Cloudflare

        favicon

        (help.sketchup.com)

        What happens if I decide to skip a year in this program?

        SketchUp Pro commercial licenses never expire, so skipping a year of the program doesnโ€™t affect your use of SketchUp Pro at all. However, if you do decide to skip a year, you can expect a modest reinstatement fee should you choose to renew your upgrade, maintenance, and support program.

        I think you're being disingenuous. Continual use of the existing license isn't the question here. Correct me if I'm wrong but this is what I read in your license agreement - if I don't pay for the upgrade now, when a new upgrade is offered, say in 2014, I will no longer be eligible for the upgrade price, I will have to pay full price. In other words, a one year upgrade cycle.

        If this is incorrect you should get on these boards and clarify because that seems to be the common interpretation.

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        • C Offline
          chrisc
          last edited by 24 May 2013, 14:43

          Maybe this faq is clearer:
          http://help.sketchup.com/en/article/3000020

          If I skip upgrading to 2013 and upgrade to 2014 instead, will I have to purchase a brand new, full price license?

          No, worst case scenario would be upgrade cost of $95, plus nominal support reinstatement fee (TBD, but will be some percent less than $95). We will update this FAQ as soon as we know more about specific costs.

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          • K Offline
            Krisidious
            last edited by 24 May 2013, 14:44

            @arail1 said:

            @chrisc said:

            Attention Required! | Cloudflare

            favicon

            (help.sketchup.com)

            What happens if I decide to skip a year in this program?

            SketchUp Pro commercial licenses never expire, so skipping a year of the program doesnโ€™t affect your use of SketchUp Pro at all. However, if you do decide to skip a year, you can expect a modest reinstatement fee should you choose to renew your upgrade, maintenance, and support program.

            I think you're being disingenuous. Continual use of the existing license isn't the question here. Correct me if I'm wrong but this is what I read in your license agreement - if I don't pay for the upgrade now, when a new upgrade is offered, say in 2014, I will no longer be eligible for the upgrade price, I will have to pay full price. In other words, a one year upgrade cycle.

            If this is incorrect you should get on these boards and clarify because that seems to be the common interpretation.

            It's his or her first post and you call it disingenuous? They said if you don't upgrade there will be a modest fee and I've heard like 3 SU employees say it on these boards in the last 24 hours.

            P.S. if you want the ear of the company don't be rude.

            By: Kristoff Rand
            Home DesignerUnique House Plans

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            • J Offline
              jason_maranto
              last edited by 24 May 2013, 14:52

              @chrisc said:

              Maybe this faq is clearer:
              http://help.sketchup.com/en/article/3000020

              If I skip upgrading to 2013 and upgrade to 2014 instead, will I have to purchase a brand new, full price license?

              No, worst case scenario would be upgrade cost of $95, plus nominal support reinstatement fee (TBD, but will be some percent less than $95). We will update this FAQ as soon as we know more about specific costs.

              Look Chris, I don't know you so this isn't personal -- but how can you say this with a straight face?

              I mean really, somehow it is supposed to be OK that you are going to partial bill for an "update" and "support plan" that the user doesn't even get to use? Meaning if you opt to skip, you are still on the hook for part of that money you would have spent had you upgraded now.

              Let's be honest here -- where is your (a general shout to Trimble here) pride in your craftsmanship? You create software, if your software is not worth upgrading that is your fault, not the fault of the consumer. You should bear the financial burden of that failure, not the consumer.

              [rant] I'll tell you these software companies are really getting quite full of themselves -- do they not notice the open source revolution? All they are doing is pushing people away with these heavy handed tactics to try to compensate for their own lack of quality craftsmanship. [/rant]

              Best,
              Jason.

              I create video tutorial series about several 2D & 3D graphics programs.

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              • D Offline
                d12dozr
                last edited by 24 May 2013, 14:55

                @jpalm32 said:

                And I'm sick of people being sick of people that have real gripes.
                This is not a cult!
                People have a opinons. Don't like it? Move on yourself!
                I mentioned SU printing is like being back on an IBM PC in the 80's and got jumped on also.
                This "update sucks"
                IMO!

                So why don't you voice your 'real gripes' in a constructive manner? How is your or anybody else's whining helping the situation?

                It feels like hanging with toddlers on a plane in here. Grow up already.

                3D Printing with SketchUp Book
                http://goo.gl/f7ooYh

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                • A Offline
                  arail1
                  last edited by 24 May 2013, 14:57

                  @chrisc said:

                  Maybe this faq is clearer:
                  http://help.sketchup.com/en/article/3000020

                  If I skip upgrading to 2013 and upgrade to 2014 instead, will I have to purchase a brand new, full price license?

                  No, worst case scenario would be upgrade cost of $95, plus nominal support reinstatement fee (TBD, but will be some percent less than $95). We will update this FAQ as soon as we know more about specific costs.

                  Yes, you should clarify your FAQ about this. Kridious's comments notwithstanding, the previous posts are confusing two issues - continual use of a license once purchased vs upgrade cycle. I can use my existing AutoCAD license forever but I have to upgrade periodically to meet client expectations. I expect a reasonable amount of time before I'm expected to pay for a full license if I have not previously upgraded - which I take to be about 3 to 5 years in the current software environment. The FAQ you linked to clarifies that I can use my existing license continually without interruption but does not address the issue of upgrade cycle.

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                  • R Offline
                    Rich O Brien Moderator
                    last edited by 24 May 2013, 14:58

                    @d12dozr said:

                    It feels like hanging with toddlers on a plane in here. Grow up already.

                    'Toddler's on a Plane' I don't see that on IMDB....was it good?

                    Download the free D'oh Book for SketchUp ๐Ÿ“–

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                    • D Offline
                      d12dozr
                      last edited by 24 May 2013, 15:02

                      @rich o brien said:

                      @d12dozr said:

                      It feels like hanging with toddlers on a plane in here. Grow up already.

                      'Toddler's on a Plane' I don't see that on IMDB....was it good?

                      Didn't make it past the first 5 mins ๐Ÿ˜’

                      3D Printing with SketchUp Book
                      http://goo.gl/f7ooYh

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                      • R Offline
                        Rich O Brien Moderator
                        last edited by 24 May 2013, 15:06

                        That bad?

                        Maybe the postman will cheer you up within the next 6 months

                        Download the free D'oh Book for SketchUp ๐Ÿ“–

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                        • D Offline
                          d12dozr
                          last edited by 24 May 2013, 15:12

                          feeling better already ๐Ÿ˜„

                          3D Printing with SketchUp Book
                          http://goo.gl/f7ooYh

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                          • J Offline
                            jpalm32
                            last edited by 24 May 2013, 15:18

                            @d12dozr said:

                            @jpalm32 said:

                            And I'm sick of people being sick of people that have real gripes.
                            This is not a cult!
                            People have a opinons. Don't like it? Move on yourself!
                            I mentioned SU printing is like being back on an IBM PC in the 80's and got jumped on also.
                            This "update sucks"
                            IMO!

                            So why don't you voice your 'real gripes' in a constructive manner? How is your or anybody else's whining helping the situation?

                            It feels like hanging with toddlers on a plane in here. Grow up already.

                            I have tried it! Are you reading the comments towards those critical of this "Update"?
                            So much of gettiing personal, jerk!
                            Hypocrite.
                            Did I mention any name or call someone names??
                            You are what I'm taliking about.
                            Read your post and defend it please.
                            You called me what?

                            1 Reply Last reply Reply Quote 0
                            • B Offline
                              Box
                              last edited by 24 May 2013, 15:22

                              Can someone tell me how I got from the SketchUcation forums to the official Trimble complaints forum!

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                              • N Offline
                                numerobis
                                last edited by 24 May 2013, 15:32

                                @chrisc said:

                                Attention Required! | Cloudflare

                                favicon

                                (help.sketchup.com)

                                What happens if I decide to skip a year in this program?

                                ...you can expect a modest reinstatement fee should you choose to renew your upgrade...

                                oh, why so cryptic?!? Is this a thing that depends on the frame of mind of the sales person? And what is "modest"? $5, $50, $95, $200?? And why is there this "reinstatement fee" at all? Because the support has to search in another list or only to bug customers?
                                And what happens if i skip two or three updates? A less "modest reinstatement fee"? I can't find anything about it...

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                                • S Offline
                                  solo
                                  last edited by 24 May 2013, 15:34

                                  This one looks to be heading to the corner bar soon. ๐Ÿ˜’

                                  http://www.solos-art.com

                                  If you see a toilet in your dreams do not use it.

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                                  • T Offline
                                    thomthom
                                    last edited by 24 May 2013, 15:35

                                    [mod=Stop the name-calling!:215v4p5w]Enough already! Behave your self and present your critique constructively! Any more personal attacks and name-calling and I'll start waving my moderator wand!

                                    Ye have all been warned! Keep it constructive and polite![/mod:215v4p5w]

                                    Thomas Thomassen โ€” SketchUp Monkey & Coding addict
                                    List of my plugins and link to the CookieWare fund

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                                    • D Offline
                                      Dan Rathbun
                                      last edited by 24 May 2013, 15:36

                                      Posted a topic ONLY for 2013 bitches:
                                      http://sketchucation.com/forums/viewtopic.php?f=15&t=52529&p=476103#p476102

                                      I'm not here much anymore.

                                      1 Reply Last reply Reply Quote 0
                                      • S Offline
                                        solo
                                        last edited by 24 May 2013, 15:36

                                        @thomthom said:

                                        [mod=Stop the name-calling!:2py9mdax]Enough already! Behave your self and present your critique constructively! Any more personal attacks and name-calling and I'll start waving my moderator wand!

                                        Ye have all been warned! Keep it constructive and polite![/mod:2py9mdax]

                                        This is why we need a "LIKE" button.

                                        http://www.solos-art.com

                                        If you see a toilet in your dreams do not use it.

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                                        • K Offline
                                          Krisidious
                                          last edited by 24 May 2013, 15:37

                                          Oh Hell Thom brought out the Pink Quote.

                                          By: Kristoff Rand
                                          Home DesignerUnique House Plans

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