So what's in 6.4.112?
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I agree, I'm not happy with a forced update.
I like to decide when /if I upgrade.
Glenn -
i tihnk a forced update is fine for tihngs like this, mostly bug fixes etc, but onyl when it works! seeing as it obviously isn't for a lot of ppl i tihnk they should pull the upgrade and get it working properly before they let people download it again.
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Hi Guys, we're looking into the problem. The upgrade was/is intended to be a choice just like all earlier upgrades.
We will get to the bottom of this as soon as possible.
We still are the AtLast guys, we still deeply care about you and your user experience, and consider how any/every change affects you. Please do not take a problem with the updater as any indication of our dedication to you as Google. Unforeseen problems do occur, and we will figure this out as soon as we can.
Thanks for your patience!
Cheers,
- CraigD -
Not cool Google!
Now that my heart is started again. Came in this weekend to finish a presentation for monday AM. The forced download was a new one, only the first 2 times i tried to run it i only had options to repair modify or remove sketchup. Ran the repair option and still had the forced update when i restarted. Freaked out at that point and uninstalled sketchup and eventally rolled back windows a few days. Still no love. Third time was the charm. Thank goodness for this forum. I was about to haul our IT guy out of bed. hehe.
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Stu, harsh...yes, absolutely (I was pissed! first forced suddenly to download an update at bedtime so I could add the finishing touch to the rendering I was working on...then having the program be so pitifully unresponsive and, yes, cruel.) Negative...no, just truthful...I think. (And yes, I'm excited about the sketchy edge creator, as I have lately been delighted with what they add to my DWC's...but the program will have to start performing better before I get into it.)
Okay, the technical stuff:
First, my little laptop is no wienie...128meg ATI Radeon Mobility, 1.6gig Pentium M, 2gigs ram.
The model is huge...22meg, 300,000 faces, 250 components, etc. In SU5, changing display settings takes 1-3sec per change (but as you would expect the program does catch up even though I hit several buttons before waiting). In SU6, the delay has been running 3-5sec per display change (did another view of the same unchanged model just a couple of days ago, so fresh in my mind), and was going to the white arrow before I could hit all the buttons...though nothing I was able to activate was lost).
Using the update, SU6m4, all the wait times were doubled, button pushed and showing depressed made no change to the display, the export dialog stopped going away even after I had the black arrow, and I couldn't get the Window's Image Viewer to overtake the screen (to see if I actually did get my export) without minimizing SU...the second time I tried this the program locked. (All of the above problems were recreated after my restart...but I was quite "determined" by 1AM and made it thru my desired exports the third time.)
It has been my experience that SU6 is a fuller featured program than hasn't the functionality and stability of SU5...so I continue to use 5 every day, and 6 only when I absolutely have to have one of those new features. I am now more than wondering if there are rubies out there for SU5 that can do the cool extra stuff I want at times...?
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...people are frantically looking around for an alternative.
yes
but getting to this point, and in behalf of my health I´m assuming not to investigate any more, accept the end point of this software, forget about its development and work with its 4th version.Google and his employees here are taking us as fools.
How can it be said that ...We still are the AtLast guys, we still deeply care about you and your user experience, and consider how any/every change affects you...
Who on earth in this community asked for the style builder ?
There were lots of things asked before without response or care for the users.
ENOUGH IS ENOUGH
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I did not wanted to upgrade, closed the access of SU to internet with the firewall, and it stopped asking.
Craig, most SU moves seems to act oppositly to your friendly speech.
Marc -
Stu...sorry! I'm quite dense when my head is about to explode. Reread your post and LOL! (Would have help my mood bunches too if I hadn't completely missed your point then skimmed the last paragraph :`)
Wasn't there an edge modifier ruby, or am I just remembering a wish?
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It seems to work as it should now - I am downloading it at the moment. For me it showed the "download now" and "remind me later" buttons as it should.
But there should be the option of turning upgrade notifications off in Preferences. At work users have limited rights, and upgrades must be done by the IT staff, so the notifications only serve to confuse users.
Anssi
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Tom,
I'm glad someone is using the style builder.
The point I was making is that it would be nice if Google directed their obviously limited resources to getting SU6 right rather than playing around on the periphery.
It's all rather a pity but there seems to be a growing consensus that Google is doing a fine job of stuffing SU and that people are frantically looking around for an alternative.
The obsessive, fanatically loyal user base that used to surround SketchUp, seems to me, to be evaporating fast.
Stu
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My computer is no speed demon, and the performance of the new version is noticeably slower. Consider me disappointed. CB.
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Hey Everyone,
You think you're upset you should see it from our side. This is an unintentional error, we never in a million years would force you to upgrade. This product is yours not our, upgrade or don't upgrade that is your choice.
It was a process error that is the long and short of it. I'd be upset too if I was forced to upgrade software I used on a daily bases. When I get the FireFox update notices it's my choice not theirs. It is merely a suggestion on their behalf just like it is with us.
So here's the deal; this page, http://sketchup.google.com/gsu6/download.html leading to this page http://sketchup.google.com/gsu6/relnotes.html after clicking on the release notes link is wrong. Shame on us. The information on these pages are correct: Win= http://docs.google.com/View?docid=ajg9d7mmp8rt_4gp925h and Mac= http://docs.google.com/View?docid=ajg9d7mmp8rt_5dfz7c6
I'm sorry for your pain and suffering you have endured over the last day. Please know we meant no disservice or disrespect. I was merely a mistake on our behalf.
The good news is the problem has been fixed. So upgrade or don't upgrade that's up to you. M4 is geared towards supporting Leopard and AutoCAD DWG 2007 import/export.
If I had a magic time eraser I'd use it now and erase time back to at least the middle of last week to make sure this problem didn't happen. Rest assure we will work on trying to guarantee this never happens again.
If you have further comments about this please post them and voice your opinion.
Remember I make my living from SketchUp too.
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Brad, Thank you for the links and the explanation.
I appreciate your attention to the problem and the response.
Have a great day!
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I successfully downloaded and installed the update and loaded a 6 meg model. It does seem faster and a little smoother, but the awful black screen-fast feedback problem is still there when I tried turning on Fast Feedback. I wish you would fix that or work with Nvidia engineers to help them fix their drivers.
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In my opinion it seems like SketchUp and its developers have been put on a pedestal by many (including myself). There is only one direction to go from there: down.
It seems clear that they made a mistake regarding this release and are owning up to that. Is this really such an unforgivable mistake?
I realize many people are also talking about other complaints they have about the software. But I am disappointed by the way some people are voicing that. Put yourself in a developers shoes and read some of these posts and other SU flame threads. Would you really be motivated by these rants? Personally I don't listen to those who deal with their frustration like this.
Don't miss my point, I'm not saying people can't be upset with aspects of the software or its development. In short my suggestion is to realize that there are actual people you are trying to communicate with. They are not are servants or gods, they are employees at a software company. What happens to your creative process when clients talk to you this way?
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@unknownuser said:
So here's the deal; this page, http://sketchup.google.com/gsu6/download.html leading to this page http://sketchup.google.com/gsu6/relnotes.html after clicking on the release notes link is wrong. Shame on us. The information on these pages are correct: Win= http://docs.google.com/View?docid=ajg9d7mmp8rt_4gp925h and Mac= http://docs.google.com/View?docid=ajg9d7mmp8rt_5dfz7c6
.......
The good news is the problem has been fixed. So upgrade or don't upgrade that's up to you. M4 is geared towards supporting Leopard and AutoCAD DWG 2007 import/export.
Brad,
Thank you for the explanations.
I was forced to upgrade too ... Guess how I felt when I saw that there was no choice and no real details on the release notes page ! OK, enough has been said yet on this upgrade.- you're saying that the problem has been fixed. Not fully yet as pages/links/dates are still wrong (at least from here-see below).
- On a slightly different topic, one thing that is really bothering : I have been running SU in English on a French Mac OS X for years. Since, the Google acquisition, whenever I have to go the the Google/SU pages (like for those links above) I am always directed automatically to the pages in French (I guess this use my domain name). And that's very frustrating as these pages are never updated at the same time as the English pages. I like to have the choice and not to be forced by Google to go to these pages
But the important thing for me is here :
I often have to import DXF data into SU. Where is the importer ?
I just tried to import a file and here is the message I am getting. I tried to re-do the upgrade. No changes ! But, FYI, the 3DS import is working. Glad I always keep my version 5 running ...
Thank you to let us now ASAP when this will be fixed
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@sketchy said:
...In short my suggestion is to realize that there are actual people you are trying to communicate with. They are not are servants or gods, they are employees at a software company. What happens to your creative process when clients talk to you this way?
Indeed! Have people forgotten the whole history of the extraordinary efforts of SU people over the years(not to mention their unmatched honesty)? Can you think of any other software company that even comes close?
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Francois,
Deleting the Plist file has often been the remedy for importers/exporters not working
Anssi
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.
Just to add to the mix, I should note that we are getting a consistent crash during SAVE of one of our large proj files (311,156KB). Many of our files take more than 30min to save and must be monitored accordgly. The crash blue screens the computer 20min into the save.These are construction models w/ hundreds of pieces referenced across multiple "TIG Xrefs components." Could be somethg internal or w/ the refs, but we were NOT having this problem b4 the upgrade. The machine using the SkUp 6.4.112 upgrade is an Dell Precision M90, Intel Dual Core, 2gig, NVDIA Quad FX 2500M.
Mobility is import to our work so the plan now is to downgrade SkUp on the M90 and move the file to a standalone Precision workstation on Monday and test the upgrade further....(let me know if the results matter to anyone..
/Dennis
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Sketchy, sorry for changing the tone of your thread...though I was actually mostly upset with the once again slow-down of the functioning of SU6: my personal, but harsh, direct answer to your question. And Paul too, I've read through this thread once again and didn't found any personal attacks, though there were a couple of pretty snide remarks about Google...nothing new there, so I don't see the point behind "inferring" there is an attitude, by any of us posting here so far, of personal disrespect toward the SU team. There certainly wasn't any on my part.
The gotta-do-it-now upgrade was also maddening to me...yes, and did to me too seem like something a big dog like Google would do (my DSL is AT&T Yahoo and I have to turn off "check for upgrades" completely to save having similar experiences). But once again Brad proved the @last spirit is still alive by coming here to address the issue even though the comments here weren't directed at him or his crew. Kuddos Brad.
(I am also crafting an equally strident post for the beta forum, though more respectful as it will be directed to the SU team: hoping to find out what, if anything, is to be done about the increasingly sluggish behavior of SU6...? Or if they have more information to share on the recommended hardware required to allow SU6 to run at least as well as 5, since the Google hardware recommendations are now so "careful"...?)
Best, Tom.
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