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    Unability to activate my license

    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • J Offline
      Joel_Juste
      last edited by Rich O Brien

      Hello Dears,

      I purchased joinpushpull license and used it in previous version without any problem , but since i installed 2026 version it is not working anymore. I updated the plugins , thinking that it was the root cause, but it ended up the same. Below is the message error for sketchucation plugin. Please how to solve it .
      635ace16-ef7a-43e2-bb0b-3881b229a807-image.png

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      • Rich O BrienR Offline
        Rich O Brien Moderator
        last edited by

        Please run the Window > Libfredo Settings > Fredo6 Plugins Information for Sketchucation Support menu command in SketchUp and copy/paste the output into your reply.

        Download the free D'oh Book for SketchUp πŸ“–

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        • TIGT Offline
          TIG Moderator
          last edited by TIG

          While you are preparing the info for Rich can I also ask: the A0C error means the computer name and what's in the license file don't match., so have you changed your computer name ? Or copied license files between different computers ? Or perhaps your computer-name [or even user-name?] contain non-standard characters [like accented letters or other non-standard characters] - the Microsoft requirement is for computer names to have only ASCII alphanumeric characters [A-Za-Z0-9] and a few common punctuation characters, and not following this can result in weird issues when comparing licenses and computers etc - I am guessing you are perhaps french so accents could be the issue...

          TIG

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          • C Offline
            ClaGoldfinch Newcomers
            last edited by

            Hi, I hace the sample problem as Joel.

            This is what Ruby Consoles says:

            • SCFLicense: v7.1a - 74
            • Fredo6 Plugins

              FredoCorner v2.7a
              FredoScale v3.6a
              RoundCorner v3.4a

            • SCFLicense directory present

              Signature File: 2022-08-25 12:19:46 +0100

            I am using a company computer so I am not sure I can change the name of the computer

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            • Rich O BrienR Offline
              Rich O Brien Moderator
              last edited by

              @clagoldfinch

              That Ruby Output is missing info. Can you run it again and copy/paste the full output.

              Download the free D'oh Book for SketchUp πŸ“–

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