Unability to activate my license

[Joel_Juste]

Hello Dears,

I purchased joinpushpull license and used it in previous version without any problem , but since i installed 2026 version it is not working anymore. I updated the plugins , thinking that it was the root cause, but it ended up the same. Below is the message error for sketchucation plugin. Please how to solve it .

[Rich O Brien]

Please run the Window > Libfredo Settings > Fredo6 Plugins Information for Sketchucation Support menu command in SketchUp and copy/paste the output into your reply.

[TIG]

While you are preparing the info for Rich can I also ask: the A0C error means the computer name and what's in the license file don't match., so have you changed your computer name ? Or copied license files between different computers ? Or perhaps your computer-name [or even user-name?] contain non-standard characters [like accented letters or other non-standard characters] - the Microsoft requirement is for computer names to have only ASCII alphanumeric characters [A-Za-Z0-9] and a few common punctuation characters, and not following this can result in weird issues when comparing licenses and computers etc - I am guessing you are perhaps french so accents could be the issue...

[ClaGoldfinch]

Hi, I hace the sample problem as Joel.

This is what Ruby Consoles says:

• SCFLicense: v7.1a - 74
• Fredo6 Plugins

  FredoCorner v2.7a
  FredoScale v3.6a
  RoundCorner v3.4a

• SCFLicense directory present

  Signature File: 2022-08-25 12:19:46 +0100

I am using a company computer so I am not sure I can change the name of the computer

[Rich O Brien]

@clagoldfinch

That Ruby Output is missing info. Can you run it again and copy/paste the full output.