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    Sketchucation login issues

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    • J Offline
      Jspro @TIG
      last edited by

      @TIG appreciate your help and guiding me. So I did download and update the extension store successfully I hope, because it showed up on my desktop on SketchUp but when I go to click the store it just says click continue if page does not refresh but it does not get me to the store. Also I would like to note that once I did that I was able to get curvaloft from Fredo to work but without the store I cannot download future plugins I will send you a screenshot of the extension store V5.0.1 if you could help me through that. Thanks John2247.jpg

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      • J Offline
        Jspro
        last edited by Rich O Brien

        So now I'm really in trouble I believe now I went to my original account to try to update the sketchucation store and now I'm having issues with the store The icons that appeared as red squares have turned into round excess showing me that it's not working I tried to get rid of them and now this air appears which is in the screenshot looking for help.
        2251.jpg
        2249.jpg
        2248.jpg
        John

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        • G Offline
          Gábor
          last edited by

          @Jspro
          Thank you for the screenshots. It looks like you have permission issues, SUCTools can not read one of your files in the plugins folder. We need @TIG to look into this.

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          • TIGT Offline
            TIG Moderator
            last edited by

            @Jspro
            All or the files and subfolders in your plugins folder [path in the error messages] should have appropriate FULL permissions.
            Try the following:
            Select the 'plugins' folder's icon, right-click > 'properties', then 'security' tab, your user-name should be listed, choose the 'edit' button and ensure that you have 'full control' set up. Choose 'apply', then OK.

            TIG

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            • J Offline
              Jspro @TIG
              last edited by

              @TIG okay I will give that a try. So in my attempt to fix this the 3 icons the ones showing SketchUcation store had circles with X's in them soI deleted those not knowing what I was doing, Thank you for sticking with me, I will do like you say, if I can find the icons that I deleted. I will keep you posted

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              • J Offline
                Jspro
                last edited by

                Thanks for all your help. In the last picture with the question mark is where we are at a loss to know what to do to grant permission. Picture 2 show all of the users, all have the same permissions but they are grayed out and I can't edit. According to the steps that I need to take to install sketchucation tools for 2017 it shows under the windows preferences preferences an extension tab which I don't have. Again thank you for helping me.2276.jpg [2276.jpg].(/assets/uploads/files/1759067529540-2276-resized.jpg) 2277.jpg 2278.jpg

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                • TIGT Offline
                  TIG Moderator
                  last edited by

                  Late on in 2017 they changed the menus etc.
                  Preferences no longer linked you to Extensions.
                  The equivalent Extensions Manager then appeared under the Windows menu,
                  later on this migrated again - this time into the Extensions menu.
                  The Extension Manager has its own dedicated dialog,
                  with an Install Extension... button to do exactly what the earlier way did.

                  TIG

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                  • J Offline
                    Jspro
                    last edited by Jspro

                    Sounds good, did you have any thoughts on my other issue you were helping me on the picture that I posted for you in trying to log on to the sketchUcation?

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                    • J Offline
                      Jspro @TIG
                      last edited by

                      @TIG Sounds good, did you have any thoughts on my other issue you were helping me on the two pictures that I posted for you in trying to log on to the sketchUcation? I meant to attach the picture where I followed the steps and the results. I'm at a loss to know what to do from here. Really appreciate all your help2276.jpg

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                      • TIGT Offline
                        TIG Moderator @Jspro
                        last edited by TIG

                        @Jspro

                        You are NOT getting the properties of your *Plugins folder - that's the SketchUcation.RBZ !

                        In any case your user account was not highlighted in the dialogs that you snapped.

                        If that* was and has checked 'Full' [first item], even if it's 'greyed' it should be OK.

                        Can you please learn how to make PC based snapshots of your screen or dialogs without resorting to actual photographs - it makes reading this very awkward...

                        TIG

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                        • J Offline
                          Jspro @TIG
                          last edited by

                          @TIG okay I will try to understand and figure it out I guess. Thanks

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