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  • S Offline
    sashapepperspray
    last edited by 19 Jan 2023, 00:33

    This used to work until recently (maybe a month ago?) and I haven't reinstalled sketchup since then. (Although I got a new filter on my computer around that time, but I don't remember what happened first, the filter or the unzipping problem)

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    • G Offline
      Gábor
      last edited by Gábor 19 Jan 2023, 10:55

      @sashapepperspray said:

      This used to work until recently (maybe a month ago?) and I haven't reinstalled sketchup since then. (Although I got a new filter on my computer around that time, but I don't remember what happened first, the filter or the unzipping problem)

      Please check if at your firewall ( filter? ) settings all sketchucation servers ( *.sketchucation.com ) and IP addresses ( 178.63.47.155, 144.76.69.227 ) are whitelisted.

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      • S Offline
        sashapepperspray
        last edited by 23 Jan 2023, 04:41

        I have repaired my installation, cleared by microsoft edge cache, and nothing change. I am able to go to pluginstore.sketchucation.com through a browser, so I don't think it is blocked. any more ideas?

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        • S Offline
          sashapepperspray
          last edited by 31 Jan 2023, 00:48

          any ideas?

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          • T Offline
            TIG Moderator
            last edited by 31 Jan 2023, 13:31

            Did you check/do Gábor's whitelisting ideas ?

            TIG

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            • S Offline
              sashapepperspray
              last edited by 31 Jan 2023, 20:05

              how do I check this?

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              • R Offline
                Rich O Brien Moderator
                last edited by 31 Jan 2023, 20:54

                The new filter you mentioned further up is likely the culprit.

                Maybe poke around it and see if it is overzealous with it's blacklisting.

                Download the free D'oh Book for SketchUp 📖

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                • T Offline
                  TIG Moderator
                  last edited by TIG 2 Jan 2023, 00:08 31 Jan 2023, 22:35

                  At least give us some clues what is this 'new filter' ?
                  It will have settings which you need to check aren't blocking SketchUcation or the IP address numbers Gábor gave you...
                  Who installed it ?
                  Does it have any instructions ??
                  If we had more information we might be able to help you better, but if you leave us in the dark then you'll get no where...

                  TIG

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                  • S Offline
                    sashapepperspray
                    last edited by 31 Jan 2023, 23:09

                    I will message the makers of this filter, and see if I can work it out. Thank you for your help, I will post here again after speaking to them.

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                    • S Offline
                      sashapepperspray
                      last edited by 28 Feb 2023, 19:42

                      I spoke to them, and we fixed it, so everything is working fine now. Than you everyone for your imput on this.

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                      • M Offline
                        minsoeyarzar
                        last edited by 12 Jul 2024, 14:10

                        End of Support policy
                        End of Support affects all SketchUp products installed on your desktop PC or Mac. When "End of Support" happens, the product you are using goes from being "Supported" to "Unsupported". Going forward, SketchUp desktop products will become unsupported on January 31st of the third year after the product's release year. For example, SketchUp 2022's End of Support date is January 31, 2025.

                        when i used the sketchup 19 it got expired and reinstall can't be complete with fredo latest version, so i had installed the skechup 23 verion and used the fredo6 plugins (animator) are easy to enable.

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