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    • S Offline
      sashapepperspray
      last edited by

      This used to work until recently (maybe a month ago?) and I haven't reinstalled sketchup since then. (Although I got a new filter on my computer around that time, but I don't remember what happened first, the filter or the unzipping problem)

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      • G Offline
        Gábor
        last edited by Gábor

        @sashapepperspray said:

        This used to work until recently (maybe a month ago?) and I haven't reinstalled sketchup since then. (Although I got a new filter on my computer around that time, but I don't remember what happened first, the filter or the unzipping problem)

        Please check if at your firewall ( filter? ) settings all sketchucation servers ( *.sketchucation.com ) and IP addresses ( 178.63.47.155, 144.76.69.227 ) are whitelisted.

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        • S Offline
          sashapepperspray
          last edited by

          I have repaired my installation, cleared by microsoft edge cache, and nothing change. I am able to go to pluginstore.sketchucation.com through a browser, so I don't think it is blocked. any more ideas?

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          • S Offline
            sashapepperspray
            last edited by

            any ideas?

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            • TIGT Offline
              TIG Moderator
              last edited by

              Did you check/do Gábor's whitelisting ideas ?

              TIG

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              • S Offline
                sashapepperspray
                last edited by

                how do I check this?

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                • Rich O BrienR Offline
                  Rich O Brien Moderator
                  last edited by

                  The new filter you mentioned further up is likely the culprit.

                  Maybe poke around it and see if it is overzealous with it's blacklisting.

                  Download the free D'oh Book for SketchUp 📖

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                  • TIGT Offline
                    TIG Moderator
                    last edited by TIG

                    At least give us some clues what is this 'new filter' ?
                    It will have settings which you need to check aren't blocking SketchUcation or the IP address numbers Gábor gave you...
                    Who installed it ?
                    Does it have any instructions ??
                    If we had more information we might be able to help you better, but if you leave us in the dark then you'll get no where...

                    TIG

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                    • S Offline
                      sashapepperspray
                      last edited by

                      I will message the makers of this filter, and see if I can work it out. Thank you for your help, I will post here again after speaking to them.

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                      • S Offline
                        sashapepperspray
                        last edited by

                        I spoke to them, and we fixed it, so everything is working fine now. Than you everyone for your imput on this.

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                        • M Offline
                          minsoeyarzar
                          last edited by

                          End of Support policy
                          End of Support affects all SketchUp products installed on your desktop PC or Mac. When "End of Support" happens, the product you are using goes from being "Supported" to "Unsupported". Going forward, SketchUp desktop products will become unsupported on January 31st of the third year after the product's release year. For example, SketchUp 2022's End of Support date is January 31, 2025.

                          when i used the sketchup 19 it got expired and reinstall can't be complete with fredo latest version, so i had installed the skechup 23 verion and used the fredo6 plugins (animator) are easy to enable.

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