SCFLicense: Extension Licensing on Sketchucation
-
Hi, i was using Sketchint plugin as free version and was working great. it stopped working and I purchased the license. Now is active but is not working. Is there anything I need to do to make it work?
-
@lomanzo78 said in SCFLicense: Extension Licensing on Sketchucation:
Hi, i was using Sketchint plugin as free version and was working great. it stopped working and I purchased the license. Now is active but is not working. Is there anything I need to do to make it work?
SketchIntlicense term is 570 days. Has your term passed?
-
@fredo6 Hi, I did, and still not working andy other advice?
-
@lomanzo78 said in SCFLicense: Extension Licensing on Sketchucation:
@fredo6 Hi, I did, and still not working andy other advice?
Please run the Window > Libfredo Settings > Fredo6 Plugins Information for Sketchucation Support menu command in SketchUp and copy/paste the output into your reply.
-
I can't release some of the seats on Fredo6 plugins. I think they are stuck on a computer that died. Is there a way to bulk reset all licenses?
-
I can't release some of the seats on Fredo6 plugins. I think they are stuck on a computer that died. Is there a way to bulk reset all licenses?
-
@BMBrend email support@sketchucation.com and we can walk you through it.
-
@Rich-O-Brien Thank you!
-
Hi there!
When I tried to use ThruPaint, a window appeared saying that I need to purchase a license. I checked all the updates and everything is fine. What can I do?
Thank you for help in advance.
-
You need a license.
https://sketchucation.com/plugin-list.phpOr use the free version of ThruPaint included in FredoTools
-
Bonjour Fredo,
Thrupaint n'est pas compris que dans le pack d'extension ( roundcorner, jointpushpull etc...) ?
Je n'y ai plus accès...
Merci d'avance
-
You need a license for the full version.
https://sketchucation.com/plugin-list.phpOr use the free version of ThruPaint which is included in the free FredoTools
-
If the account email is different from the email receiving the license, will the license purchase not appear in the account's purchase history?
-
@cjfdyd727 said in SCFLicense: Extension Licensing on Sketchucation:
If the account email is different from the email receiving the license, will the license purchase not appear in the account's purchase history?
Licenses are linked to the user account that purchased. Email address entered at the purchase page is only for delivery.
-
@Rich-O-Brien Thank you very much for your quick response. So, will the purchase history become visible after I receive the shipping email, perhaps 8 to 24 hours later?
-
hello, I already used your tools, of course purchased license. But few days ago, i changed my computer account's name then, the license does not going. How can i doing?
-
@cjfdyd727
It's usually alot quicker than 8hrs if your payment was successful. Nearly instant in most cases.But if the payment processors we use, PayPal or Stripe, encounter difficulties making a charge then it can take up to 24hours.
In rare cases, payments fail because of bank security policies.
I can see PayPal has placed your purchase into a Pending state which usually means an issue between your bank card and PayPal.
-
@megahits said in SCFLicense: Extension Licensing on Sketchucation:
hello, I already used your tools, of course purchased license. But few days ago, i changed my computer account's name then, the license does not going. How can i doing?
Error messages when activating?
Most likely, since you changed a devices name, the signature file will complain.
- Go to https://sketchucation.com/webshop/my-licences.php and release seats
- Open SketchUp
- Go to Extensions > Sketchucation > Global License Status and click License File Location
- Close SketchUp and in the Explorer delete the SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt
- Open SketchUp and activate licenses.
Please make sure all devices are running Sketchucation Tools 4.4.1 and the most recent Libfredo. This enables online seat releasing at https://sketchucation.com/webshop/my-licences.php
Otherwise seats will be frozen.
-
@Rich-O-Brien I got a text message the payment was completed with PayPal, but the license hasn't come yet. Can someone check on this issue?
-
@cjfdyd727
I have replied to your email from our support inbox. I can continue to help you from there. Regards Anne
Advertisement