[Plugin] Universal Importer - v1.2.6 - 30 July 2024
-
I have just updated the plugin and tried using it, and I get the following error:
Universal Importer Error: Command failed: cd /d "C:/Users/tenen/AppData/Local/Temp/Universal Importer" && "C:/Users/tenen/AppData/Roaming/SketchUp/SketchUp 2024/SketchUp/Plugins/universal_importer/Applications/Assimp/Win/assimp.exe" export "export.dae" "export.obj" -tri
I tried going to a previous version of sketchup, where I have an older version of the plugin, and I have the same error
Do you know what this error is, and how I could fix it? -
This is the complete error:
Universal Importer Error: Command failed: cd /d "C:/Users/tenen/AppData/Local/Temp/Universal Importer" && "C:/Users/tenen/AppData/Roaming/SketchUp/SketchUp 2024/SketchUp/Plugins/universal_importer/Applications/Assimp/Win/assimp.exe" export "export.dae" "export.obj" -tri
C:/Users/tenen/AppData/Roaming/SketchUp/SketchUp 2024/SketchUp/Plugins/universal_importer/assimp.rb:106:in `convert_model'
Universal Importer Version: 1.2.6
I have tried uninstalling and reinstalling microsoft visual runtime, and I still have the problem.
@samuel_t do you have any ideas about this? thank you
-
@sashapepperspray This error message indicates that the bug occurs when a polygon reduction is requested, in the SU viewport, with the plugin toolbar... but I don't know why.
Have you succeeded in this operation with other 3D models? Or this operation fails everytime, whatever the 3D model?
-
@samuel_t It happens anytime I try any model, and also when I try importing models, I get this error
-
@sashapepperspray Do you have Windows 10 or Windows 11? Are you Administrator of your OS?
-
@samuel_t I am the administrator, and I have windows 11
-
@sashapepperspray
Can you please confirm that the latest Visual C++ Redistributable x64 is installed on your Windows? Here is a reference screenshot:Hypothesis: You have a security software that blocks the Assimp executable (assimp.exe) when it tries to access the file system
-
@samuel_t I have the laset visual c++ installed. Do you know how I could fix this security problem?
-
@sashapepperspray
The security software is just a clue, I don't know if that's the issue.Using the Windows File Explorer, can you please access this folder:
C:\Users\tenen\AppData\Roaming\SketchUp\SketchUp 2024\SketchUp\Plugins\universal_importer\Applications\Assimp\Win
Run assimp.exe and then report to this thread any errors you see.
-
@samuel_t nothing happens, a screen pops up for half a second, but disappears, and that is it.
Advertisement