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    SU crashes on start (GTX1080ti)

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    • R Offline
      rv1974
      last edited by rv1974

      I have an issue which is is described here (Sketchup 2017 pro (win 10 64bit, gtx1080ti 12GB) crashes on start:
      https://forums.sketchup.com/t/sketchup-crash-with-gtx-1080-cant-find-read-card-memory-help/48316/2

      Sketchup 2017 Checkup utility states:
      "Error: Your "GeForce GTX 1080 Ti/PCIe/SSE2" graphics card has 1 MB of graphics card memory. SketchUp requires a graphics card that has 256 MB or more of memory"

      Any ideas how it could be solved?

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      • jujuJ Offline
        juju
        last edited by

        take a look here:

        Link Preview Image
        Sketchup Crash with GTX 1080 - Cant find read card memory - HELP

        Hi Sketchup guys, I am a long time sketchup user I just took a new job and decided to build a monster of a computer. GTX 1080, i7700, water cooled, all the jazz…this computer is killing in revit etc. BUT, everytime I tr…

        favicon

        SketchUp Community (forums.sketchup.com)

        oh, and please update your profile, it's indicating you're on SU8...

        Save the Earth, it's the only planet with chocolate.

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        • R Offline
          rv1974
          last edited by

          Juju, thanks for reply. But the link you've provided was alredy attached at the starting.
          I have latest SU updates, drivers, frameworks and SDKs but for some reason Sketchup sees
          0 of 12gb (my dedicated video memory).
          P.S. Layout and StyleBuilder are running fine.
          P.P.S. Installed oldie 2015 64bit- running fine.

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          • jujuJ Offline
            juju
            last edited by

            sorry, my bad if the link was posted initially, could have sworn...

            IIRC this is a CheckUp utility problem, in most cases SketchUp will function normally.

            I know there was a Win10 issue with SU related to a specific Windows KB update, most people reported normal functionality after the specific KB update in question was removed. Have you checked for this?

            And SketchUp itself definitely crashes when starting up, not during usage?

            Have you uninstalled and reinstalled (or done a repair installation) using the recommended right click > run as administrator? You also have the latest version? Stupid questions I suppose, just a matter of crossing the t's and dotting the i's.

            Save the Earth, it's the only planet with chocolate.

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            • K Offline
              kaas
              last edited by

              there was a recent Nvidia update (I think last week) that fixed the anti alias problem I had with SketchUp 2017 and my gtx1080 (non-ti). Can't hurt to look again if you're running the latest drivers. Just dotting the i's...

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              • R Offline
                rv1974
                last edited by

                Juju, It crashes on start.
                Kaas, I installed the freshest nvidia drivers yesterday. I guess I should try some antique one.

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                • Dave RD Offline
                  Dave R
                  last edited by

                  The message regarding the lower than reality memory is due to a Windows bug. It isn't really SketchUp "thinking" you have too little memory. Ignore it.

                  When you installed SketchUp, did you right click on the installer and select Run as administrator? If not SketchUp is not installed correctly and this could be the cause of the trouble. Are you getting Bug Splats?

                  Etaoin Shrdlu

                  %

                  (THERE'S NO PLACE LIKE)

                  G28 X0.0 Y0.0 Z0.0

                  M30

                  %

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                  • R Offline
                    rv1974
                    last edited by

                    Finally managed to sort it out:
                    reinstalled NET and vcredist_x64 from the oldest SU2017 and then upgaded.
                    Thank you all for participating.

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                    • Bob JamesB Offline
                      Bob James
                      last edited by

                      @dave r said:

                      When you installed SketchUp, did you right click on the installer and select Run as administrator? If not SketchUp is not installed correctly and this could be the cause of the trouble. Are you getting Bug Splats?

                      This is REALLY important. I was having all kinds of weird problems. When I reinstalled using Run as Administrator all of my problems went away.

                      i7-4930K 3.4Ghz, 2x GTX780 6GB, 32GB DDR3-1600 ECC, OCZ Vertex 4 500GB, WD Black 3TB, 32TB NAS, 4x 27" Monitors, SpaceMouse Pro, X-keys XK-60

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                      • B Offline
                        Barlzy
                        last edited by

                        Hi,

                        I too have this exact problem, but re installing c++ did not help, please can you advise where you downloaded your solution from? Thanks in advance.

                        James.

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                        • V Offline
                          valerostudio
                          last edited by

                          I am getting this issue now - twice in the last 2 weeks. I have a 1080ti and a Titan X installed

                          1 Reply Last reply Reply Quote 0
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