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    What is this SU Maintenance & Support?

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    • C Offline
      CalypsoArt
      last edited by

      Thanks for the link. I found this explaniation. "If you skip upgrading for one year, you would pay an upgrade cost of $95 for single-user license or $150 per seat for network license, plus a enrollment fee of $50. The total cost will be $145 and $200 respectively if upgrading after skipping the upgrade for one year or more."

      If I understand this, basically Trimble is raising the price of SU $50 for those who have been satisfied and see no need to upgrade every year. Calling it "support" and "enrollment fee" is disingenuous to me. More like a penalty.

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      • Dave RD Offline
        Dave R
        last edited by

        That may be but I know of some packages that charge you the full price if you miss a year. And I can think of at least one software package that has an annual "subscription fee" of well over $1000. Compared to them, this is a pretty good deal even if you skip a year.

        Etaoin Shrdlu

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        • Rich O BrienR Offline
          Rich O Brien Moderator
          last edited by

          Miss an ear? Wow!

          Download the free D'oh Book for SketchUp 📖

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          • P Offline
            pcmoor
            last edited by

            @rich o brien said:

            Miss an ear? Wow!

            Vincent paid his subscription on time after that


            vincent.JPG

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            • K Offline
              kaas
              last edited by

              @calypsoart said:

              ...basically Trimble is raising the price of SU $50 for those who have been satisfied and see no need to upgrade every year. Calling it "support" and "enrollment fee" is disingenuous to me. More like a penalty.

              By paying $95 a year you continue to be upgraded to the next Sketchup version. A new suit costs $590 so even if you only upgrade every 6 years you still make a profit.

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              • C Offline
                congellous
                last edited by

                So, I got the company to buy SKP2015, do I get 2016 upgrade without additional payment and then I can just stick there or have I got to justify a subscription to the company. I'll probably just let it expire as 2015 is fine at the moment ??

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                • pbacotP Offline
                  pbacot
                  last edited by

                  @congellous said:

                  So, I got the company to buy SKP2015, do I get 2016 upgrade without additional payment and then I can just stick there or have I got to justify a subscription to the company. I'll probably just let it expire as 2015 is fine at the moment ??

                  It is a yearly subscription and does not have to do with the version number. If your yearly subscription is still good when v.2016 comes out (it has so this is just an example), you can get v. 2016 under the subscription you already paid for. You can download and license any upgrade that comes along until you let your subscription lapse, as I understand it, so it's not a matter of "sticking here", though you may decide you do not like or trust the latest upgrade.

                  So I think the official blurb is misleading. Because if it were related to version number those who bought just before a version came out would be pissed.

                  If you want to use the software down the line, it's worth it. I hope you find it worth more than $95 for the work you get--or maybe you're not using it that much. Then you TELL the company they need to buy what you want if they want you to keep working for them (AND you require a longer vacation).

                  MacOSX MojaveSketchUp Pro v19 Twilight v2 Thea v3 PowerCADD

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                  • C Offline
                    congellous
                    last edited by

                    I tried to upgrade and it took me to a pay page for an additional £90 or something which I then have to go through the ball ache of hassling a director with a credit card and all the blah you have to do when purchasing through a company.

                    This is aimed at making more money for trimble not making anyone else's life easier as with all the new subscription models - adobe etc

                    squeezing extra revenue is the game

                    My home set up I will probably upgrade but I'm just pointing out that it's more difficult in industry especially with sketchup being a secondary tool compared to the main CAD software

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                    • D Offline
                      Dik Harrison
                      last edited by

                      I hate to bring up an old post, but I finally looked at what it would take to upgrade my 2017SU, and I guess after more than 10 years of using SUPro, I'll have to stop upgrading. For a non-commercial user as myself, $240 is more than I'm willing to fork over now, and with $120 a year in addition for annual upgrade and "support", SUPro has become too expensive for me. I have only ever used support once, and that was with a licensing issue, so having to pay for support I don't need doesn't wash with me.

                      I bought SUPro originally after I retired from a government IT job, and wanted a little more than SU to use to design my woodworking and renovation projects. I still use and will continue to use 2017SUPro in the shop (at least the renovations are finally over). I now also use it to design things for 3D printing, but Trimble can count me out of their of their income stream. End of rant...

                      Have fun...

                      Dik

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                      • Dave RD Offline
                        Dave R
                        last edited by

                        Dik, what is there to rant about? You aren't being forced into upgrading to SketchUp 2018. You can continue using SU2017 as long as you wish. If you wouldn't find the new features useful just continue on as you have been.

                        Do you rant at the car manufacturers when they release the next year's model and put a price on it? Or do you just keep driving the car you have? It comes down to the same thing.

                        Etaoin Shrdlu

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                        (THERE'S NO PLACE LIKE)

                        G28 X0.0 Y0.0 Z0.0

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                        • Rich O BrienR Offline
                          Rich O Brien Moderator
                          last edited by

                          $0.33 a day ain’t too bad when you consider you’ve a support line and incremental updates.

                          Plus your investment creates employment and gives you a platform to request features and identify fixes.

                          But if you don’t like it think it’s worth it then don’t waste your money.

                          Download the free D'oh Book for SketchUp 📖

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                          • sketch3d.deS Offline
                            sketch3d.de
                            last edited by

                            @dik harrison said:

                            ... but I finally looked at what it would take to upgrade my 2017SU, ...$240 is more than I'm willing to fork over now...

                            if an upgrade does cost U$ 240.- (= maintenance lapsed more than 1 year) you initially did not have bought 2017 but an older version and got one or two new major releases for free during the maintence period...

                            ... be aware, that if the maintenance lapses more than 3 years no further upgrade will be possible, i.e. upgrading requires to buy a full new license.

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