2015 crashing windows explorer

GMthompson

I have been having an issue of windows explorer crashing whenever i open a file,
the files are previous files made from 2014

My machine Specs are
Dell optiplex780
Intel 2 Q9650 @ 3.00GHZ
64 bit

No rants just throwing it out there

Frederik

Strange...
I haven't experienced a single crash with SU2015 64-bit...

What OS do you have??
What IE version do you have??
Can you replicate it easily??
If yes, please write the steps that cause the crash...

Box

It sounds like it could be a graphics card issue.
I remember some time back there was an issue with thumbnails causing explorer crashes.
Try looking for ThumbsUp.dll in the sketchup directory at C:\Program Files\SketchUp\SketchUp 2015 and renaming it to OldThumbsUp.dllx so that it wont be recognised and see if that fixes the problem. You might need to reboot.
If it doesn't work change the name back before you forget.

sketch3d.de

@gmthompson said:

Dell optiplex780

do you use a nVidia Quadro video card?

GMthompson

@sketch3d.de said:

@gmthompson said:

Dell optiplex780

do you use a nVidia Quadro video card?

sure enough Quadro NVS 420

GMthompson

@box said:

It sounds like it could be a graphics card issue.
I remember some time back there was an issue with thumbnails causing explorer crashes.
Try looking for ThumbsUp.dll in the sketchup directory at C:\Program Files\SketchUp\SketchUp 2015 and renaming it to OldThumbsUp.dllx so that it wont be recognised and see if that fixes the problem. You might need to reboot.
If it doesn't work change the name back before you forget.

sounds like a shot ....i actually read this elsewhere this morning

rv1974

+1

WE (W7 64bit, GTX video card) keeps crashing constantly.
What saddens me even more is SU'15 killed XnView thumbnails.

Tried the Box's recipe with DLL trick- it did not help.

jo-ke

I have the same problem since installing SU2015 on three different PCs. All are WIN7...

baz

I have a brand new install of win 7 64 bit. Explorer crashes randomly on selecting a SU file. And even the task manager has trouble getting out of it. And no thumbs, of course.

NVIDIA GeForce GTX 770

jo-ke

Seems to be a known problem:

http://forums.sketchup.com/t/sketchup-2015-install-crashes-windows-explorer/3720/3

I've got three different machines with different installations and grafic cards but all are WIN 7 64 bit

I hope there is a solution soon.

GMthompson

renaming thumbsup fixed the problem

jo-ke

Ok, i will have a look and try to do that...

Box

Also uptick Redefine thumbnail on save in model info.

jo-ke

renaming the dll didn't help.

What else can I do?

rv1974

disable two Thumbsup.dll files (one in SU root, 2nd- in the LO directory). and restart, of course.
it'd 'fix' for sure.

jo-ke

I've found this one:

C:\Program Files\SketchUp\SketchUp 2015

where's the another one?

Edit:
Ah, you meant Layout... found it!

Thank you

Box

@jo-ke said:

Edit:
Ah, you meant Layout... found it!

Thank you

Did it fix your problem?

If so,
Does this mean disabling the two ThumbsUp.dll is the right thing to suggest to people with Explorer Crashes?

jo-ke

I don't have thumbnails anymore...

This is really a bad suggestion!

I need thumbnails, bcause I have thousands of models and I don't know each name of it.

Is this really the solution of that problem?

rv1974

After disabling those Thumsups XnView still display skps nicely (+and supports drag'n'drop).

Box

I'm not suggesting that it is a solution. There is obviously a problem and disabling the thumbnails has been suggested as a workaround to stop explorer crashing. If that is the case then it helps to work out where the bug is.

So the question still remains, did disabling those two files, while rendering the thumbnails unviewable, stop the Explorer Crashing issue in your system?