2015 crashing windows explorer
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I have a brand new install of win 7 64 bit. Explorer crashes randomly on selecting a SU file. And even the task manager has trouble getting out of it. And no thumbs, of course.
NVIDIA GeForce GTX 770
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Seems to be a known problem:
Sketchup 2015 Install crashes Windows Explorer
I’ve had at least 6 SU crashes over the last two days (since installing). I’m also getting Windows Explorer crashes when I try to delete a SU file. Seems like a Windows Shell violation - the Explorer crash goes away wh…
SketchUp Community (forums.sketchup.com)
I've got three different machines with different installations and grafic cards but all are WIN 7 64 bit
I hope there is a solution soon.
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renaming thumbsup fixed the problem
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Ok, i will have a look and try to do that...
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Also uptick Redefine thumbnail on save in model info.
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renaming the dll didn't help.
What else can I do?
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disable two Thumbsup.dll files (one in SU root, 2nd- in the LO directory). and restart, of course.
it'd 'fix' for sure. -
I've found this one:
C:\Program Files\SketchUp\SketchUp 2015
where's the another one?
Edit:
Ah, you meant Layout... found it!Thank you
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@jo-ke said:
Edit:
Ah, you meant Layout... found it!Thank you
Did it fix your problem?
If so,
Does this mean disabling the two ThumbsUp.dll is the right thing to suggest to people with Explorer Crashes? -
I don't have thumbnails anymore...
This is really a bad suggestion!
I need thumbnails, bcause I have thousands of models and I don't know each name of it.
Is this really the solution of that problem?
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After disabling those Thumsups XnView still display skps nicely (+and supports drag'n'drop).
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I'm not suggesting that it is a solution. There is obviously a problem and disabling the thumbnails has been suggested as a workaround to stop explorer crashing. If that is the case then it helps to work out where the bug is.
So the question still remains, did disabling those two files, while rendering the thumbnails unviewable, stop the Explorer Crashing issue in your system?
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Hi,
same situation as described by Baz. -
I was so happy to get my thumbs back with the 64bit version.
The proposed solution is really not professional.
I hope the will get fixed the bug as soon as possible
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I give up.
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No crashes anymore since renaming.
But I have to rename it back, because previews are essential to me.
I hope there will be a fix soon!
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Same problem here after installing SU 2015. Renaming the ThumbsUp files seem to work. Primarily occurred in one drawing project folder and subfolders with all my current SU files, CAD, reference photos and pdfs which were created in SU 2014. I did find some info in the windows error messages that said it was related to ntdll.dll. I am on Win7 pro current service packs etc. I did like the added thumbnail views that 2015 offered.
Hope that gets a fix within Sketchup soon. Thanks to all! -
Yep, having the same problem.
If I have used 15, and save the model in a particular directory/folder. When I go back to that directory to find another file in explorer, the upper directory folders will open, and then as I drill down to the directory/folder I wish to access, explorer will close. This is the directory/folder that had the last SKP save.
Very frustrating when working a series of files in the same directory/folder. Doesn't seem to have this problem if I go to another different directory/folder.
I was wondering could it be the SKP.0 file that is causing the problem.
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+1
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I've wrote to my local dealer:
they gave me that answer:
Your support issue was forwarded to the SketchUp Support Team USA.
Since last week, I am in touch with the team, and it was confirmed to me that the error has been reproduced.
Currently the team is working on a fix, but no release date for the fix has been announced.Once we get a release date, we will let you know.
Thank you for your understanding and patience.
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