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2015 crashing windows explorer

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  • G Offline
    GMthompson
    last edited by 11 Nov 2014, 19:30

    I have been having an issue of windows explorer crashing whenever i open a file,
    the files are previous files made from 2014

    My machine Specs are
    Dell optiplex780
    Intel 2 Q9650 @ 3.00GHZ
    64 bit

    No rants just throwing it out there

    you can learn something everyday by paying attention

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    • F Offline
      Frederik
      last edited by 11 Nov 2014, 19:55

      Strange...
      I haven't experienced a single crash with SU2015 64-bit...

      What OS do you have??
      What IE version do you have??
      Can you replicate it easily??
      If yes, please write the steps that cause the crash...

      Cheers
      Kim Frederik

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      • B Offline
        Box
        last edited by 11 Nov 2014, 20:52

        It sounds like it could be a graphics card issue.
        I remember some time back there was an issue with thumbnails causing explorer crashes.
        Try looking for ThumbsUp.dll in the sketchup directory at C:\Program Files\SketchUp\SketchUp 2015 and renaming it to OldThumbsUp.dllx so that it wont be recognised and see if that fixes the problem. You might need to reboot.
        If it doesn't work change the name back before you forget.

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        • S Offline
          sketch3d.de
          last edited by 12 Nov 2014, 09:58

          @gmthompson said:

          Dell optiplex780

          do you use a nVidia Quadro video card?

          1 Reply Last reply Reply Quote 0
          • G Offline
            GMthompson
            last edited by 12 Nov 2014, 22:15

            @sketch3d.de said:

            @gmthompson said:

            Dell optiplex780

            do you use a nVidia Quadro video card?

            sure enough Quadro NVS 420

            you can learn something everyday by paying attention

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            • G Offline
              GMthompson
              last edited by 12 Nov 2014, 22:16

              @box said:

              It sounds like it could be a graphics card issue.
              I remember some time back there was an issue with thumbnails causing explorer crashes.
              Try looking for ThumbsUp.dll in the sketchup directory at C:\Program Files\SketchUp\SketchUp 2015 and renaming it to OldThumbsUp.dllx so that it wont be recognised and see if that fixes the problem. You might need to reboot.
              If it doesn't work change the name back before you forget.

              sounds like a shot ....i actually read this elsewhere this morning

              you can learn something everyday by paying attention

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              • R Offline
                rv1974
                last edited by 13 Nov 2014, 07:08

                +1

                WE (W7 64bit, GTX video card) keeps crashing constantly.
                What saddens me even more is SU'15 killed XnView thumbnails.

                Tried the Box's recipe with DLL trick- it did not help. 😒

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                • J Offline
                  jo-ke
                  last edited by 14 Nov 2014, 08:23

                  I have the same problem since installing SU2015 on three different PCs. All are WIN7...

                  http://www.zz7.de

                  1 Reply Last reply Reply Quote 0
                  • B Offline
                    baz
                    last edited by 14 Nov 2014, 10:14

                    I have a brand new install of win 7 64 bit. Explorer crashes randomly on selecting a SU file. And even the task manager has trouble getting out of it. And no thumbs, of course.

                    NVIDIA GeForce GTX 770

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                    • J Offline
                      jo-ke
                      last edited by 14 Nov 2014, 12:10

                      Seems to be a known problem:

                      Link Preview Image
                      Sketchup 2015 Install crashes Windows Explorer

                      I’ve had at least 6 SU crashes over the last two days (since installing). I’m also getting Windows Explorer crashes when I try to delete a SU file. Seems like a Windows Shell violation - the Explorer crash goes away wh…

                      favicon

                      SketchUp Community (forums.sketchup.com)

                      I've got three different machines with different installations and grafic cards but all are WIN 7 64 bit

                      I hope there is a solution soon.

                      http://www.zz7.de

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                      • G Offline
                        GMthompson
                        last edited by 14 Nov 2014, 22:39

                        renaming thumbsup fixed the problem

                        you can learn something everyday by paying attention

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                        • J Offline
                          jo-ke
                          last edited by 15 Nov 2014, 08:00

                          Ok, i will have a look and try to do that...

                          http://www.zz7.de

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                          • B Offline
                            Box
                            last edited by 15 Nov 2014, 08:05

                            Also uptick Redefine thumbnail on save in model info.

                            1 Reply Last reply Reply Quote 0
                            • J Offline
                              jo-ke
                              last edited by 16 Nov 2014, 11:07

                              renaming the dll didn't help.

                              What else can I do?

                              http://www.zz7.de

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                              • R Offline
                                rv1974
                                last edited by 18 Nov 2014, 07:16

                                disable two Thumbsup.dll files (one in SU root, 2nd- in the LO directory). and restart, of course.
                                it'd 'fix' for sure.

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                                • J Offline
                                  jo-ke
                                  last edited by 18 Nov 2014, 12:25

                                  I've found this one:

                                  C:\Program Files\SketchUp\SketchUp 2015

                                  where's the another one?

                                  Edit:
                                  Ah, you meant Layout... found it!

                                  Thank you

                                  http://www.zz7.de

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                                  • B Offline
                                    Box
                                    last edited by 20 Nov 2014, 10:37

                                    @jo-ke said:

                                    Edit:
                                    Ah, you meant Layout... found it!

                                    Thank you

                                    Did it fix your problem?

                                    If so,
                                    Does this mean disabling the two ThumbsUp.dll is the right thing to suggest to people with Explorer Crashes?

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                                    • J Offline
                                      jo-ke
                                      last edited by 20 Nov 2014, 12:49

                                      I don't have thumbnails anymore... 😞

                                      This is really a bad suggestion!

                                      I need thumbnails, bcause I have thousands of models and I don't know each name of it.

                                      Is this really the solution of that problem?

                                      http://www.zz7.de

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                                      • R Offline
                                        rv1974
                                        last edited by 20 Nov 2014, 12:55

                                        After disabling those Thumsups XnView still display skps nicely (+and supports drag'n'drop).

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                                        • B Offline
                                          Box
                                          last edited by 20 Nov 2014, 12:55

                                          I'm not suggesting that it is a solution. There is obviously a problem and disabling the thumbnails has been suggested as a workaround to stop explorer crashing. If that is the case then it helps to work out where the bug is.

                                          So the question still remains, did disabling those two files, while rendering the thumbnails unviewable, stop the Explorer Crashing issue in your system?

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