I Need Serious Help!!!! I Lost vray SU Dongle!!!!
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Hi vray users and vray support team,
I am in Hong Kong. Unfortunately, I lost my vray for sketchup dongle. I read about other people who lost a dongle. they could simply purchase a new dongle then set it up and it will up and run again. BUT, in hong kong, the reseller is telling me I have to purchase a new License, Not a new dongle to make it work. yes you heard it right, I have to purchase a new license!!! simply because I lost a USB dongle!! It just doesn't make sense that how that policy works!! I am already in agonising pain that I lost the dongle and project deadlines are coming soon. Please help me out. Let the vray team know and vray users please help me reach the words to them. I am only asking for a fair deal.
It's like if I lost a house key then I lose the house?!! how does that make sense. it's bad customer service. it's bad customer support if I have to purchase a new license, if i simply lose a usb dongle in Hong Kong. please please
please help me. please and thanks in advance!!!
I am really in pain now! -
I'm sorry to hear, I know what deadlines are like. To speed things up I would email Chaos Group directly as this is simply a community driven SketchUP forum which has a few Chaos Group members reading from time to time.
Rob
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glad you found it... Chaos never gave any help?
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I contacted them and the reseller. They really wanted me to purchase a new license. That's their policy. But somehow they got me a one year rental license for about 30% of the price of a new license. In the condition that I could upgrade to vray 3.0 in a year. If vray comes out in a year!
That's why I said don't lose the dongle!!
I thought they would just give me a new USB dongle.
But it's not. -
I'll consider that if I ever think about V-Ray in the future. Glad you found it.
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thanks. it was huge relief. and now we may have the chance to render in vray sketchup 2015. even better.
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@sketchuh said:
I contacted them and the reseller. They really wanted me to purchase a new license. That's their policy. But somehow they got me a one year rental license for about 30% of the price of a new license. In the condition that I could upgrade to vray 3.0 in a year. If vray comes out in a year!
That's why I said don't lose the dongle!!
I thought they would just give me a new USB dongle.
But it's not.Hi,
That is not our policy at all. I'm glad to hear you found it, but please contact us directly at sales@chaosgroup.com and let them know your initial issue and who your re-seller is because you should only have to pay for a replacement dongle.
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Good to hear Ted... Thanks for commenting.
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Thanks Ted for the comment. and I did contact sales and support from chaosgroup!
But the sad reality is They did tell me I have to pay for a new license fee, because its due to abuse of dongle license use. I think it really applies to Asian market. I told them it's not fair and it doesn't make sense. It really hurts customers at the end. a policy can be bad. you have to be brave enough to tell them it's wrong. I still don't like that policy at all, even though I really enjoying using vray for su.I'm glad I found my dongle at the end.
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I miraculously found it! just Dont lose it i guess. it's a lot of trouble if you do!
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@sketchuh said:
Thanks Ted for the comment. and I did contact sales and support from chaosgroup!
But the sad reality is They did tell me I have to pay for a new license fee, because its due to abuse of dongle license use. I think it really applies to Asian market. I told them it's not fair and it doesn't make sense. It really hurts customers at the end. a policy can be bad. you have to be brave enough to tell them it's wrong. I still don't like that policy at all, even though I really enjoying using vray for su.I'm glad I found my dongle at the end.
There are some specific requirements that have to be met for us to replace the Dongle. I think your case was a special one which is why we were not going to replace it. I'm going to send you a PM with some more specific instructions.
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