I Need Serious Help!!!! I Lost vray SU Dongle!!!!

rspierenburg

I'm sorry to hear, I know what deadlines are like. To speed things up I would email Chaos Group directly as this is simply a community driven SketchUP forum which has a few Chaos Group members reading from time to time.

Rob

Krisidious

glad you found it... Chaos never gave any help?

sketchuh

I contacted them and the reseller. They really wanted me to purchase a new license. That's their policy. But somehow they got me a one year rental license for about 30% of the price of a new license. In the condition that I could upgrade to vray 3.0 in a year. If vray comes out in a year!

That's why I said don't lose the dongle!!
I thought they would just give me a new USB dongle.
But it's not.

Krisidious

I'll consider that if I ever think about V-Ray in the future. Glad you found it.

sketchuh

thanks. it was huge relief. and now we may have the chance to render in vray sketchup 2015. even better.

TedVitale_CG

@sketchuh said:

I contacted them and the reseller. They really wanted me to purchase a new license. That's their policy. But somehow they got me a one year rental license for about 30% of the price of a new license. In the condition that I could upgrade to vray 3.0 in a year. If vray comes out in a year!

That's why I said don't lose the dongle!!
I thought they would just give me a new USB dongle.
But it's not.

Hi,

That is not our policy at all. I'm glad to hear you found it, but please contact us directly at sales@chaosgroup.com and let them know your initial issue and who your re-seller is because you should only have to pay for a replacement dongle.

Krisidious

Good to hear Ted... Thanks for commenting.

sketchuh

Thanks Ted for the comment. and I did contact sales and support from chaosgroup!
But the sad reality is They did tell me I have to pay for a new license fee, because its due to abuse of dongle license use. I think it really applies to Asian market. I told them it's not fair and it doesn't make sense. It really hurts customers at the end. a policy can be bad. you have to be brave enough to tell them it's wrong. I still don't like that policy at all, even though I really enjoying using vray for su.

I'm glad I found my dongle at the end.

sketchuh

I miraculously found it! just Dont lose it i guess. it's a lot of trouble if you do!

TedVitale_CG

@sketchuh said:

Thanks Ted for the comment. and I did contact sales and support from chaosgroup!
But the sad reality is They did tell me I have to pay for a new license fee, because its due to abuse of dongle license use. I think it really applies to Asian market. I told them it's not fair and it doesn't make sense. It really hurts customers at the end. a policy can be bad. you have to be brave enough to tell them it's wrong. I still don't like that policy at all, even though I really enjoying using vray for su.

I'm glad I found my dongle at the end.

There are some specific requirements that have to be met for us to replace the Dongle. I think your case was a special one which is why we were not going to replace it. I'm going to send you a PM with some more specific instructions.