Fredo6 crashing SU Pro 2014

Blippy

Do you get the BugSplat dialog or the Apple crash dialog?

Oh, Hi - I was getting both.

tt_su

Did you submit the BugSplat? If you did - and provided some description, name or email, then I can use that to look it up and perhaps get any idea of where it crashed.

(In general, please submit any BugSplats - even the ones you have sent before. For first time crashes, please include some info about what happened prior to the crash.)

Blippy

@tt_su said:

Did you submit the BugSplat? If you did - and provided some description, name or email, then I can use that to look it up and perhaps get any idea of where it crashed.

(In general, please submit any BugSplats - even the ones you have sent before. For first time crashes, please include some info about what happened prior to the crash.)

Oh, ok, I didn't realise there was any action I could do - certainly no menu items or submit reportbuttons that I noticed... is there a log I can post that would be helpful?

Box

You have raw geometry on the wrong layer.
Move it to layer0 and your model will work.

Blippy

@box said:

You have raw geometry on the wrong layer.
Move it to layer0 and your model will work.

Ooooh... and there was I wondering just last night what all this layer business is about in sketchup! Obviously I can have a dig to find out more, but if you are able to point me to a nice SU Layers 101 I'd appreciate it. And hopefully it will tell me how to move raw (as opposed to cooked?) geometry!!

This process is proving far more educational than I imagined

Dave R

Here's most of what you need to know about using layers in SketchUp.
http://help.sketchup.com/en/article/38572

Blippy

@dave r said:

Here's most of what you need to know about using layers in SketchUp.
http://help.sketchup.com/en/article/38572

Ah, very nifty. Thanks again!!

tt_su

@blippy said:

Oh, ok, I didn't realise there was any action I could do - certainly no menu items or submit reportbuttons that I noticed... is there a log I can post that would be helpful?

The BugSplat dialog has a button to Send. And a textarea to enter description.

Blippy

@tt_su said:

@blippy said:

Oh, ok, I didn't realise there was any action I could do - certainly no menu items or submit reportbuttons that I noticed... is there a log I can post that would be helpful?

The BugSplat dialog has a button to Send. And a textarea to enter description.

That hasn't been my experience of BugSplat. Whenever SU has crashed I've only been aware of BugSplat when I cycle through my open apps (squiggle-tab) and the BugSplat icon (very cute btw) is in the list. When I select it there is no dialog or text box, just the generic OSX menu with zero functionality - certainly nothing like what you describe.

Dave R

That's what I get on my Mac when SketchUp crashes, too. Thankfully it is extremely rare but I am never able to send in those splat reports. Some folks do get the Splat window on Mac, though. No idea what's different about ours though.

tt_su

Ah, there are some issue with the BugSplat dialog under OSX. We're investigating that.