SketchUp/OSX Lion Known Google SketchUp Lion Issues

TriciaS

I'm having all sorts of crashing and hanging issues with Lion. Particularly when working on files on network drives.

It's really very, very unsatisfactory for me. Anyone else having the same problems?

This sounds really bad and I'm sorry you are running into it. Can you give me a few steps to reproduce it? I'm not immediately able to reproduce a hang or crash. Also, is anyone else seeing this issue?

Thanks in advance,

Tricia
Google

fredo6

Tricia,

While working on Lion, could you ask the Google team to have a look at the problem of Safari 5.0.6 not showing images in Web Dialogs.

At this stage, we need to have some technical details on how SU configures web dialogs when created with set_html. This will help us to validate the workarounds we are exploring.

Thanks very much

Fredo

TriciaS

@unknownuser said:

Tricia,

While working on Lion, could you ask the Google team to have a look at the problem of Safari 5.0.6 not showing images in Web Dialogs.

At this stage, we need to have some technical details on how SU configures web dialogs when created with set_html. This will help us to validate the workarounds we are exploring.

Thanks very much

Fredo

Will do, Fredo!

Tricia

fredo6

@tricias said:

Will do, Fredo!

Tricia

Tricia,

Thanks very much. It becomes pretty urgent now, because we have users with Safari 5.1 who get the problem.

At this stage, we need to understand what SU does under the hood in order to find a workaround.

Fredo

bigstick

Hi Tricia,

Actually, I can't reproduce the error at will, it seems to happen without any specific user intervention. Because of the issues I had working from network drives, I have moved all my current work to my local drive but there is no improvement. I reckon I can get maybe 2 hours at most out of SU before it locks up and needs a 'Force quit'.

Makes no difference whether I use a big model or a small one. Sometimes it will lock up when the model first loads. The annoying thing is that there is no crash (and hence no error report) just hanging. I have used Activity monitor and the hanging application is doing nothing. No CPU activity at all.

I think it might be related to Autosaving. Lion Autosaves, but so does SU. I have turned off Sketchup's autosave feature for now. I'll let you know how I get on.

TriciaS

Yes - thanks! Do let me know if turning off autosave makes a difference. I worried about autosave on Lion too, but we haven't yet found any bugs.

If autosave doesn't seem to be the culprit, it would be good to rule out Ruby plugins by launching SU with Ruby plugins disabled. To do that on the Mac:

Launch SketchUp
Try to recreate the bug
Close SketchUp
4.Open terminal and type the following two lines to launch SU with Ruby disabled:

cd /
Applications/Google\ SketchUp\ 8/SketchUp.app/Contents/MacOS/SketchUp -DisableRubyAPI YES
Try to recreate the bug (if you can't recreate it, Ruby plugins are the culprit)
Exit SketchUp
Launch SketchUp the normal way - Ruby plugins should again be enabled.

Thanks in advance,

Tricia

driven

@tricias said:

rule out Ruby plugins by launching SU with Ruby plugins disabled.
Tricia

Thanks Tricia
that's a very handy bit of code, are there any more like that available?

not only Lion issues

it does show me that the inability to 'print to scale' on more than one A4 sheet is a BUG not my plugins.

also, can the .DS_Store be responsible for the ongoing 'painttool' bug?

2011-09-13 10;34;25.256 SketchUp[1907;10b] Custom ColorPicker class with name .DS_Store could not be loaded.

john

TriciaS

@driven said:

@tricias said:

rule out Ruby plugins by launching SU with Ruby plugins disabled.
Tricia

Thanks Tricia
that's a very handy bit of code, are there any more like that available?

I'm glad it is useful. That is the main start-up option that is supported.

@driven said:

not only Lion issues

it does show me that the inability to 'print to scale' on more than one A4 sheet is a BUG not my plugins.

There are two Mac-specific bugs we are hoping to fix in the next maintenance release of SketchUp that sound related to this. One is that scaling is not accurate when exporting to PDF/EPS, and the other is that the print width and height settings aren't remembered, which means you can't print to multiple pages. Are you running into one or both of these?

@driven said:

also, can the .DS_Store be responsible for the ongoing 'painttool' bug?

2011-09-13 10;34;25.256 SketchUp[1907;10b] Custom ColorPicker class with name .DS_Store could not be loaded.

john

Can you describe this bug more?

Thanks in advance,

Tricia

driven

@tricias said:

One is that scaling is not accurate when exporting to PDF/EPS, and the other is that the print width and height settings aren't remembered, which means you can't print to multiple pages. Are you running into one or both of these?

Printing to Scale over multiple A4 sheets is my main problem, but I have also tested drawing an A4 Sheet minus 10mm margins and printing at 1:1 and SU either wants to print it on 4 pages [but can't] or if I set the page size to match the paper size, it scales the output at approx 50%.

@tricias said:

Can you describe this bug more?

if I set 'auto activate paint tool' in preferences, I expect it to activate the 'color' dialog box when I select the 'paint tool', which it does, However, it also sets the 'paint bucket' as the startup tool, which is never what I want in a blank drawing or even an pre-existing one.

I normally use an applescript to start SketchUp that allows me to set 'auto paint tool' as a preference, but start with a different tool ,preserves my custom toolbars and refreshes the view [the other mac startup bugs].

I had stopped setting this preference because it seemed to make SU more buggy.

On reselecting it to refresh my memory for this reply it exposed a bug in 'booleanhelper.rb' in relation to 'Sketchup::SelectionObserver', I'll report that to the developer, but thought I should mention it as it works fine without 'auto paint tool'.

john

Thanks in advance,

Tricia

bigstick

Thanks Tricia! I'll try with autosave disabled first, then I'll try with plugins disabled.

thecadman

I have found that the Add location button to geolocate your model gives me a window with Unauthorised Error 401 in it. Anyone else find this?
BTW I am new to the forum!

Dan Rathbun

@thecadman said:

I have found that the Add location button to geolocate your model gives me a window with Unauthorised Error 401 in it. Anyone else find this?

Welcome ...

What is your Safari version ?

I tried it on Win, and got a rendering error:

Dan Rathbun

Ok I see the problem... The Account SignIn page has been changed. When I sized the window... there is a yellow banner at the bottom that says "Welcome to Google's new sign-in page"

The new size is saved in the "WebDialog_ModelHere" subkey. (Easy fix!)

driven

@dan rathbun said:

What is your Safari version ?

@dan, it's working on Safari 5.0.6, so it should also work on Safari 5.1.0, if that's your thought.

@thecadman, have you tried the other 'Google Toolbar' links i.e. the warehouse, photoTexture, do they work?

I'm not on OSX 10.7, but I had problems before I registered my Google account from within the 3D Warehouse dialog.

john

AdamB

Given lots of underlying technology has changed in Lion, are the messages when SketchUp launches (which most users won't see unless they are developers) benign anymore?

Previously its just a bit sloppy that the same function if defined twice. But now, picking up something from an installed Framework vs SketchUp could cause problems, no?

Adam

[floatl:33cjkhwe]objc[78103]: Class SKTextPath is implemented in both /Applications/Google SketchUp 8/SketchUp.app/Contents/MacOS/SketchUp and /Applications/Google SketchUp 8/SketchUp.app/Contents/MacOS/../Frameworks/SAPI.framework/Versions/A/SAPI. One of the two will be used. Which one is undefined.
objc[78103]: Class SKTextPath is implemented in both /Applications/Google SketchUp 8/SketchUp.app/Contents/MacOS/SketchUp and /Applications/Google SketchUp 8/SketchUp.app/Contents/MacOS/../Frameworks/slapi.framework/Versions/A/slapi. One of the two will be used. Which one is undefined.
objc[78103]: Class CocoaReadOnlyFileBuf is implemented in both /Applications/Google SketchUp 8/SketchUp.app/Contents/MacOS/SketchUp and /Applications/Google SketchUp 8/SketchUp.app/Contents/PlugIns/Skp2Acad.plugin/Contents/MacOS/Skp2Acad. One of the two will be used. Which one is undefined.
objc[78103]: Class CocoaReadWriteFileBuf is implemented in both /Applications/Google SketchUp 8/SketchUp.app/Contents/MacOS/SketchUp and /Applications/Google SketchUp 8/SketchUp.app/Contents/PlugIns/Skp2Acad.plugin/Contents/MacOS/Skp2Acad. One of the two will be used. Which one is undefined.
objc[78103]: Class CocoaBaseFileBuf is implemented in both /Applications/Google SketchUp 8/SketchUp.app/Contents/MacOS/SketchUp and /Applications/Google SketchUp 8/SketchUp.app/Contents/PlugIns/Skp2Acad.plugin/Contents/MacOS/Skp2Acad. One of the two will be used. Which one is undefined.
objc[78103]: Class CocoaReadOnlyFileBuf is implemented in both /Applications/Google SketchUp 8/SketchUp.app/Contents/MacOS/SketchUp and /Applications/Google SketchUp 8/SketchUp.app/Contents/PlugIns/Skp2AcadHlr.plugin/Contents/MacOS/Skp2AcadHlr. One of the two will be used. Which one is undefined.
objc[78103]: Class CocoaReadWriteFileBuf is implemented in both /Applications/Google SketchUp 8/SketchUp.app/Contents/MacOS/SketchUp and /Applications/Google SketchUp 8/SketchUp.app/Contents/PlugIns/Skp2AcadHlr.plugin/Contents/MacOS/Skp2AcadHlr. One of the two will be used. Which one is undefined.
objc[78103]: Class CocoaBaseFileBuf is implemented in both /Applications/Google SketchUp 8/SketchUp.app/Contents/MacOS/SketchUp and /Applications/Google SketchUp 8/SketchUp.app/Contents/PlugIns/Skp2AcadHlr.plugin/Contents/MacOS/Skp2AcadHlr. One of the two will be used. Which one is undefined.
objc[78103]: Class HLRExporterBase is implemented in both /Applications/Google SketchUp 8/SketchUp.app/Contents/PlugIns/Skp2AcadHlr.plugin/Contents/MacOS/Skp2AcadHlr and /Applications/Google SketchUp 8/SketchUp.app/Contents/PlugIns/Skp2AcadSection.plugin/Contents/MacOS/Skp2AcadSection. One of the two will be used. Which one is undefined.
objc[78103]: Class CocoaReadOnlyFileBuf is implemented in both /Applications/Google SketchUp 8/SketchUp.app/Contents/MacOS/SketchUp and /Applications/Google SketchUp 8/SketchUp.app/Contents/PlugIns/Skp2AcadSection.plugin/Contents/MacOS/Skp2AcadSection. One of the two will be used. Which one is undefined.
objc[78103]: Class CocoaReadWriteFileBuf is implemented in both /Applications/Google SketchUp 8/SketchUp.app/Contents/MacOS/SketchUp and /Applications/Google SketchUp 8/SketchUp.app/Contents/PlugIns/Skp2AcadSection.plugin/Contents/MacOS/Skp2AcadSection. One of the two will be used. Which one is undefined.
objc[78103]: Class CocoaBaseFileBuf is implemented in both /Applications/Google SketchUp 8/SketchUp.app/Contents/MacOS/SketchUp and /Applications/Google SketchUp 8/SketchUp.app/Contents/PlugIns/Skp2AcadSection.plugin/Contents/MacOS/Skp2AcadSection. One of the two will be used. Which one is undefined.[/floatl:33cjkhwe]

TriciaS

@thecadman said:

I have found that the Add location button to geolocate your model gives me a window with Unauthorised Error 401 in it. Anyone else find this?
BTW I am new to the forum!

Hi Steve - are you still seeing this issue?

And Dan, are you still seeing the rendering error? What seems to be going on here is that Add Location is mis-behaving - it should never make you login (which might be related to the 401 error as well). I'm curious whether anyone else, when adding a location, is seeing either a 401 error or a login screen?

Thanks in advance,

Tricia

Dan Rathbun

@tricias said:

And Dan, are you still seeing the rendering error?

No (only the 1st time that the NEW Google Account SignIn page is displayed, since the previously saved webdialog size was for the old layout.) Once the user resizes the webdialog window, the new window size is saved by Sketchup under the "WebDialog_ModelHere" subkey (PC Registry.)

@tricias said:

What seems to be going on here is that Add Location is mis-behaving - it should never make you login (which might be related to the 401 error as well).

I do not think this is a internal Sketchup "bug", but instead a redirect on the server-side.
It still happens every time I click "Add Location" Regardless of whether or not I am not currently signed in. (I went through the sign-in dialog, and the tooltip for the signin button says I am signed in, but "Add Location" still brings up the Google Account SignIn page.)

I tried checking the "Keep Me signed in on this computer" box, and restarting Sketchup (was automatically signed in,) but "Add Location" still brings up the SignIn page.

UPDATE: OK weird... I erased Susan, and had a empty model that was NOT geo-located. Then clicked "Add Location" button (in ModelInfo dialog,) and chose a location in my hometown, grabbed a bit of imagery. I saved the model as "Untitled.skp" and closed Sketchup.
Upon restarting Sketchup, the NON-geo-located template with Susan opened, but clicking "Add Location" now bypasses the SignIn page and goes to the previous location (even though this model is not the one that I saved as geo-located,) and there is no imagery selected, (no biggie there.)

SO... it seems that this is the first time I have actually geo-located a model with SU 8.0M1, and in the absence of any locational data for the dialog (in the Sketchup.dat file ??,) the user will get the LogIn page rather than the Add Location page.

icannotfindausername22

Let's hope Google Sketchup will update to a decent working version on Lion before June 30 2012... Many mac-users will have to upgrade to Lion because their Mobileme-membership will expire on that date, they will have to migrate to iCloud, which only works with Lion. Measuring the time it's taking them already I'm not very confident...

tfdesign

@solo said:

I'm curious about the naming of the OS, they are now on lion the 'king of the jungle' (lions don't generally live in jungles) so what comes next? meercat? wombat?

I'm a little concerned to what comes after 10.9.x

"Dead Cat"?

Still not on Lion. Still at 10.6.8 on both machines.

mariocha

@unknownuser said:

Let's hope Google Sketchup will update to a decent working version on Lion before June 30 2012...

Well this brand new maintenance update sure fixed the scene problem.