Hi Fred,

When SketchUp crashes, do you see a dialog where you can submit a crash report? If so, can you submit a crash with your e-mail (you can private message me with it) or with some unique comment that I can search on and find? I'll look up the crash and see if gives us any clues.

Regards,

Tricia
Google

Hi Ken,

Is it possible to send me your plugins directory (zipped up) so that I could try to troubleshoot the issue with the gray menus?

I'll send you my contact info.

Thanks in advance,

Tricia
Google

@thecadman said:

I have found that the Add location button to geolocate your model gives me a window with Unauthorised Error 401 in it. Anyone else find this?
BTW I am new to the forum!

Hi Steve - are you still seeing this issue?

And Dan, are you still seeing the rendering error? What seems to be going on here is that Add Location is mis-behaving - it should never make you login (which might be related to the 401 error as well). I'm curious whether anyone else, when adding a location, is seeing either a 401 error or a login screen?

Thanks in advance,

Tricia

Hi Grice,

This bug has a high priority, but I don't know when it will be fixed. I will, however, bring it up again and lobby for it. I believe it is a complex, risky fix which makes it harder to put into a maintenance release, unfortunately.

Regards,

Tricia

@driven said:

@tricias said:

rule out Ruby plugins by launching SU with Ruby plugins disabled.
Tricia

Thanks Tricia
that's a very handy bit of code, are there any more like that available?

I'm glad it is useful. That is the main start-up option that is supported.

@driven said:

not only Lion issues

it does show me that the inability to 'print to scale' on more than one A4 sheet is a BUG not my plugins.

There are two Mac-specific bugs we are hoping to fix in the next maintenance release of SketchUp that sound related to this. One is that scaling is not accurate when exporting to PDF/EPS, and the other is that the print width and height settings aren't remembered, which means you can't print to multiple pages. Are you running into one or both of these?

@driven said:

also, can the .DS_Store be responsible for the ongoing 'painttool' bug?

2011-09-13 10;34;25.256 SketchUp[1907;10b] Custom ColorPicker class with name .DS_Store could not be loaded.

john

Can you describe this bug more?

Thanks in advance,

Tricia

Yes - thanks! Do let me know if turning off autosave makes a difference. I worried about autosave on Lion too, but we haven't yet found any bugs.

If autosave doesn't seem to be the culprit, it would be good to rule out Ruby plugins by launching SU with Ruby plugins disabled. To do that on the Mac:

1. Launch SketchUp

2. Try to recreate the bug

3. Close SketchUp
   4.Open terminal and type the following two lines to launch SU with Ruby disabled:

   cd /
   Applications/Google\ SketchUp\ 8/SketchUp.app/Contents/MacOS/SketchUp -DisableRubyAPI YES

4. Try to recreate the bug (if you can't recreate it, Ruby plugins are the culprit)

5. Exit SketchUp

6. Launch SketchUp the normal way - Ruby plugins should again be enabled.

Thanks in advance,

Tricia

@unknownuser said:

Tricia,

While working on Lion, could you ask the Google team to have a look at the problem of Safari 5.0.6 not showing images in Web Dialogs.

At this stage, we need to have some technical details on how SU configures web dialogs when created with set_html. This will help us to validate the workarounds we are exploring.

Thanks very much

Fredo

Will do, Fredo!

Tricia

@bigstick said:

I'm having all sorts of crashing and hanging issues with Lion. Particularly when working on files on network drives.

It's really very, very unsatisfactory for me. Anyone else having the same problems?

This sounds really bad and I'm sorry you are running into it. Can you give me a few steps to reproduce it? I'm not immediately able to reproduce a hang or crash. Also, is anyone else seeing this issue?

Thanks in advance,

Tricia
Google

@mightyquinn said:

However, when I upgraded Lion to 10.7.1, I got the white line bug described in this thread. I don't know if this is a result of the internal Intel graphics chip on the MBA, or if all users running SU on Lion 10.7.1 are noticing it?

Hello,

I too am curious if others are seeing this bug with 10.7.1. Anyone? It does sound like it is related to the Intel graphics card, but it certainly sounds like a frustrating issue that needs to, at a minimum, be reported to Apple. If you do see the issue, can you go to Preferences > OpenGL and, just as an experiment, turn off "Use Hardware Acceleration" to see if the issue will go away on relaunch? That step will confirm the issue is related to the graphics card. Christophe - have you upgraded to 10.7.1 and are shadows still behaving for you?

Thanks in advance,

Tricia
Google

Hi Csaba - hope you are fine as well

Sounds like this issue may be solved. TIG/Edson - just let me know if you want us to look into anything.