RANT!!
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@olishea said:
Another "senior" apple care representative spoke to me earlier. Basically treated me like a villain and said I had no proof that the laptop has been damaged at the repair centre or in transit.
So they want to send me the laptop back with a fresh dent in it! I'm not having it. I said no, keep it!!
That is unbelievable!!! You really said NO, just keep it"
funny but sad to have to reach that point. -
Fair play to you Oli. This type of customer service gets on my gonads big time.
It really is a case of who you get to speak with that matters. Some people have the gusto to take the pain and just give the customer what he wants. Others, it's a personal crusade to ruin your day. I realise Apples are really well built and have high standards but to think the unexpected never happens is a bit rich.
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Yeah I said keep it. The lady didn't know what to say! I went berserk to be honest.
Apparently they're gonna get back to me next week.
Just type "macbook warped" into google. I'm not the only one!!
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Oli,
I hope this works out for you. Sometimes you find a person who can and does stick with you and make sure you are satisfied. I recently had this experience with an HP rep in India "Jennifer" who called me back etc. and kept helping with my plotter.
I know this doesn't help you but maybe there is hope. I had a G4 PowerBook screen go bad after a few years, with AppleCare. Apple told me there wasn't a new screen readily available and they gave me a brand new Intel MacBook Pro. A whole generation upgrade. I have found that AppleCare and Safeware (computer insurance company) pay off.
In another customer service topic, I have had incredible service from Canon, free parts and all. Unfortunately the product itself sucked (another plotter), so I had to abandon it in the end.
Peter
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UPDATE: After having been at the repair centre for over 2 weeks, Apple have finally "made exception" and given me "the benfit of the doubt".....conceding the laptop could have been accidentally damaged in transit or at the repair centre. This was only after I had to escalate the situation to a higher level customer service representative (probably the tenth person I've spoken to.)
So they have replaced the screen logicboard and are going to replace the whole aluminium case. My rant was not in vain!
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lol.
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Rage against the Machine
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RATM
That's good they have decided to do something, Geeeeeshhhh! I'm assuming you had to get crazy mad, causing the Apple peoples to be really concerned 
. Well done ! -
Hacking spammers! Bleeding damned spammers!
Just found that someone has injected my site with spam. Now my search results has plummeted and Google display a warning. GRRRR!I'm ready to nail someone to the cross!
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I hate how I can't buy mp3s from Amazon, buy downloadable movies from PlayStation Network or watch certain YouTube videos because of geographic restrictions. It's almost like these companies are saying:
"We're sorry. You can't legally download this stuff. Please download it illegaly. Thank you."
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@ecuadorian said:
I hate how I can't buy mp3s from Amazon, buy downloadable movies from PlayStation Network or watch certain YouTube videos because of geographic restrictions. It's almost like these companies are saying:
+1!!!
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This is just madness!
http://www.theatlantic.com/technology/archive/2011/02/should-employers-be-allowed-to-ask-for-your-facebook-login/71480/Employer demanding login details of their employees. How on earth can anyone have the nerve to demand such a thing? It's as if just because something is digital, it's ok. I mean,does anyone demand to see their employers private letters? Or get keys to their house?
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They would just find photos of me eating with friends and links to cool videos. For very sensitive stuff I use e-mail.
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Irrespective of its infringement of your human rights to 'have a life', it is just a completely stupid request !
IF your personal pages would not reveal you to be a "raving_mad-pedophile-rapist-terrorist-criminal_mastermind-alcoholic-dope_fiend"... unless you were a complete idiot - so you would not make that kind of thing accessible to others outside of your 'axis of evil'...It's pretty much like the question they used to ask at US immigration [might still do] "Is the purpose of your visit the overthrow of the Government of the USA ?" I suspect that few 'communists' wishing to enter the US answered 'Yes'
Have they never seen the film 'The Invention of Lying' ??
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@tig said:
"Is the purpose of your visit the overthrow of the Government of the USA ?"
Did they really used to ask that!?During a job interview I was once asked whether I used illegal drugs.
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@unknownuser said:
@tig said:
"Is the purpose of your visit the overthrow of the Government of the USA ?"
Did they really used to ask that!?
During a job interview I was once asked whether I used illegal drugs.In the eighties as I flew to New York from the UK I had to fill in an immigration landing card - one of the questions was exactly that - ...Yes/No [delete]...
I suppose if they had later caught you 'plotting with Fidel Castro' etc - they'd have evidence of you 'lying' to them, which is probably a separate offense in itself, but then the actual 'plotting' part would have been a zillion times worse anyway -
Doesn't that question still remain? Along with your intention to plan a terrorist attack? I think I filled it out when going to BaseCamp!
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@unknownuser said:
Did they really used to ask that!?When times when I bought stuff from the US I had to tick a box to whether I planned to use it in WMD.
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U.S. tourist visa form DS-156, item 38, third question:
@unknownuser said:
- Do you seek to enter the United States to engage in export control violations, subversive or terrosit activities, or any other unlawful purpose? Are you a member or representative of a terrorist organization as currently designated by the U.S. Secretary of State? Have you ever participated in persecutions directed by the Nazi government of Germany; or have you ever participated in genocide? YES/NO
[...]
While a YES answer does not automatically signify ineligibility for a visa, if you answered YES you may be required to personally appear before a consular officer.Now, a quote from this page:
http://www-pnp.physics.ox.ac.uk/~huffman/uknews_visafunny.txt@unknownuser said:
My favorite one is the genocide question. I can just see it now:
Applicant approaches INS desk, which is staffed by a neatly dressed
woman who is very well versed in rules but less well versed in
human nature.INS Officer: Well sir, I see that you have not checked the last item
in section 34 of the visa application form. Can you explain why please?Applicant: I'm sorry officer, I just wasn't sure about some of the
things in that question.INS Officer: OK that is fine. Tell me what you didn't understand and
I'll see if I can help.Applicant: OK, In particular I am not sure what you mean by 'genocide'.
INS Officer: Genocide is the attempted mass murder of an entire race,
ethnic group, or society.Applicant: Ahh (long pause). How many people does one have to have
murdered in order to constitute a genocide?INS Officer: Well, I'm not sure...it's probably related to the size of
group one is trying to wipe out I guess. But probably the
smallest number that would constitute a genocide would be
a thousand or so. Anything above that I'd say is a genocide.
(10 seconds of very deep thought.)
Do you think you may have participated in a genocide?Applicant looks up at the ceiling, clearly lost in thought, and
is counting on fingers. Eventually a conclusion is reached and the
applicant confidently proclaims:No, ... Certainly not anything like a thousand.
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When installing iTunes the legal blurb (Section 8 or 10) states you do not intend to use iTunes for biological/chemical attacks!
I now know why Mac users are considering evil
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