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    Sketchup always crashes- no matter how large the file.

    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • C Offline
      comatose
      last edited by

      I am getting fed up with sketchup. it is always crashing no matter how large the file. this especially happens when i am on connected to the internet. i am using windows vista. what can i do- i am sick of continuously starting autosaves of my projects. please help!

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      • TIGT Offline
        TIG Moderator
        last edited by

        Please give some more details of what happens... and just how big/small your skp is.
        What are the error reports, what are you doing when it crashes etc etc ?

        TIG

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        • thomthomT Offline
          thomthom
          last edited by

          Waht graphics card do you have?
          Have you updated your drivers?
          Does it crash if you temporary disable hardware acceleration?

          Thomas Thomassen β€” SketchUp Monkey & Coding addict
          List of my plugins and link to the CookieWare fund

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          • C Offline
            comatose
            last edited by

            @thomthom said:

            Waht graphics card do you have?
            Have you updated your drivers?
            Does it crash if you temporary disable hardware acceleration?

            NVS 3100m
            Integrated RAMDAC
            512 MB
            NVS 300M
            Version 70.18.53.00.02

            It is updated

            the display settings are on 'let the 3D application decide'

            i am using sketchup pro 7.1

            it happens less when i am not connected to the internet.

            i have many plugins also but when i removed them it still crashed so i reinstalled them.

            cheers

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            • C Offline
              comatose
              last edited by

              @tig said:

              Please give some more details of what happens... and just how big/small your skp is.
              What are the error reports, what are you doing when it crashes etc etc ?

              The application just freezes - not responding and no bugsplat. there is nothing in particular that causes it. i have used big and small files. But when i am not connected to the internet it happens less.

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              • C Offline
                comatose
                last edited by

                It only happens when I am connected to the internet. when i am disconnected it works fine.

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                • honoluludesktopH Offline
                  honoluludesktop
                  last edited by

                  Comatose, I don't think that most of us here, have this problem. That may mean that in is specific to your system. If your problem is recent, and you can identify a date that the problem occurred, you may want to consider a Windows system restore to that date.

                  Otherwise, I would move the plugins to a temp folder, and completely uninstall SU. Install SU, turn off OpenGL, and open an existing model without restoring any of the plugins. Purge the model, connect to the internet, then see if your system crashes.

                  If things work, and you auto update Windows, do the updates first. Test SU, and if OK restore your plugins. When you restore your plugins, make sure that you delete from your temp folder the one that the new install of su places in the plugin folder. Don't do everything at once, that way, if you have a problem plugin or driver, you will be able to tell which one it is.

                  Btw, I have seen post where the most recent graphic driver has occassionally caused problems. Anyone else with restore SU advice?

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                  • TIGT Offline
                    TIG Moderator
                    last edited by

                    Hve you scanned for viruses, malware etc recently ?

                    TIG

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                    • honoluludesktopH Offline
                      honoluludesktop
                      last edited by

                      Don't know if this is related, but today SU crashed several times when I tried to export a animation. I tried other smaller models, etc. to no avail. I finally uninstalled SU 7.1.2 (my own numbers) reinstalled 7.1.1, and again 7.1.2, both times with no success. I noticed that in some cases, the failed export left a empty *.avi in a folder at a higher level then the data folder. So I moved the model to the Win desktop, opened, and successfully exported the avi. Maybe SU has problems (in some instances) with long path names.

                      My data folder name- C:\Documents and Settings\Atelier\Data\Job\Gfh Gary Hokua\Models renders\Furuta Hokua Desk

                      The folder I found the empty avi on crash- C:\Documents and Settings\Atelier\My Documents

                      The desktop subdirectory (folder)- C:\Documents and Settings\Atelier\Desktop

                      **Adenda 1: I just finished the export and the file ended up in C:\Documents and Settings\Atelier\My Documents

                      ???? I must be doing something s*$&^d**

                      Adenda 2: Of course, the default folder is the above, I just had been assuming that it was the data folder. Everything works now????

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