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    Sketchup crashes when starting

    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • TIGT Offline
      TIG Moderator
      last edited by

      Did you install it 'as admin'?
      Then set it to always 'run as admin'?

      😕

      TIG

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      • G Offline
        GhostFist
        last edited by

        yup, really scratching my head on this.

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        • G Offline
          GhostFist
          last edited by

          Problem resolved when rolling back the graphics driver

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          • TIGT Offline
            TIG Moderator
            last edited by

            @ghostfist said:

            Problem resolved when rolling back the graphics driver

            Out of interest, what is/was your GC / drivers set ?
            It might help others to be forewarned...

            TIG

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            • G Offline
              GhostFist
              last edited by

              Sketchup was running into problems using the Microsoft surface PRO after updating the graphics drivers from INTEL's site. Microsoft has written a custom driver for the surface pro's chipset and so a conflict was created. Removing Intel's generic driver and rolling back to Microsoft's resolved all issues.

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              • sketch3d.deS Offline
                sketch3d.de
                last edited by

                @coulteri said:

                I will try to upgrade the graphic card drivers.

                you may want try also to disable the SU hardware acceleration (= OpenGL) from outside SU by using our concerning standalone support tool (Win only).

                free for private & commercial usage (no adware/spyware/installation)

                [update]
                tool updated for being compatible with SU v2013/2014.
                [/update]

                hth,
                Norbert

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                • M Offline
                  MILENIUMFALCON
                  last edited by

                  hey tig i found the culprit rb folder crashing my sketchup and it was your axo+iso plugin. Any ideas how to make the plugin work? reply ASAP..
                  Thanks in advance.

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                  • TIGT Offline
                    TIG Moderator
                    last edited by

                    I can't see how the axo-iso RB could do this...
                    It's very simple...
                    Does SketchUp crash when SketchUp is starting or when you try and run the RB ?

                    I have it installed in v2017 and it works just fine !

                    TIG

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                    • C Offline
                      cyalumina109
                      last edited by

                      Hey TIG I have the same problem now, it crashes just after opening it

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                      • Dave RD Offline
                        Dave R
                        last edited by

                        @cyalumina109 said:

                        Hey TIG I have the same problem now, it crashes just after opening it

                        Crashes immediately after opening are typically related to issues with the graphics drivers. With SketchUp 2017 and later, the graphics card must be up to the task of properly supporting OpenGL. What is the graphics card? Try updating the graphics drivers. If the graphics card is not up to the task, you may need to go back to SketchUp 2016 which has the option to dump rendering duties to the CPU.

                        When you installed SketchUp, did you right click on the installer file and select Run as administrator from the context menu?

                        Etaoin Shrdlu

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