SCFLicense: Extension Licensing on Sketchucation

woah0129 · 1 Apr 2023, 16:57

My license doesn't works.
Error message says :

Error in the License Validation
Request to Sketchucation : ERROR_A04
Worng Signature File - You may have changed the computer name
It is advised to erase the Signature file and revalidate
Do you wnat to open the folder containing the Signature file?

How can i solve this problem?

TIG · 2 Apr 2023, 11:55

The error A04 means the licensing system can't decode the signature-file.
Which is somehow unreadable...
So perhaps you have renamed your computer, or it has a name that doesn't follow the Microsoft Windows requirements - e.g. perhaps it contains non ASCII letters/numbers or unusual punctuation or foreign characters etc...

Follow the instructions of the error-message...
Click the button to open the folder containing your signature-file and delete that signature-file.
You can now try to re-activate the license[s] and the current computer-name should be recognized...

If the problem continues look at renaming your computer sensibly and deleting the signature-file and re-activating the license[s] again...

yeoul · 12 Apr 2023, 10:38

I bought it twice, but there is an error

Rich O Brien · 12 Apr 2023, 12:37

@yeoul said:

I bought it twice, but there is an error

Send an email to support@sketchucation.com with your PayPal Transaction ID

TIG · 12 Apr 2023, 12:45

@yeoul

Please explain yourself better...

You bought what twice ?
Was one purchase a mistake and you want a refund ? [see Rich's reply before]
Or did the purchase fail twice ??

Or does something not work properly with the license.
You need to install the newest SketchUcation toolset for the up to date licensing set up.
Make sure you have the newest versions of the
If it's a Fredo tool also make sure you have the newest LibFredo6 version.
After installing everything ensure you restart SketchUp to sync things.
If you have copies of licenses on your computer the extension's entry under the Tools submenu as a 'License...' link that opens a dialog... where you can activate / remove licenses...
You also have your own page at SketchUcation where you can view/manage your licenses...
If you get errors when managing your licenses please report the full error-message as its code is helpful to us in helping you...

sanjang · 19 Apr 2023, 13:40

Hi Fredo6!

PLEASE releasing my licenses? I RESET my computer, help me please

fredo6 · 19 Apr 2023, 17:27

@sanjang said:

Hi Fredo6!

PLEASE releasing my licenses? I RESET my computer, help me please

This is done. But you still had 2 more setas available anyway.

natejesus · 20 Apr 2023, 22:02

I bought roundcorner. I activated it and used it. Later I run SketchUp, roundcorner isn't activated. I activate again and use it. 5 minutes later, still running the same SketchUp instance, roundcorner isn't activated again. Now I activate it, it says it's activated, but when I click roundcorner to use it, it says not activated. It is stuck in this loop.

I am disappointed. I was willing to give my money for the roundcorner tool, but the DRM is broken and I can no longer use the tool I bought. Needless to say this does not encourage me to buy any more tools. I understand DRM is needed, but it must not get in the way of paid users and absolutely must not prevent people from using what they have paid for.

xyhcwu · 21 Apr 2023, 05:21

I used the Fredo tool yesterday and was prompted with an expired license, I selected the purchased license radical file to activate it and it still prompted an expired license, I activated it again and again and ohhhh, Seats running out!
I come to - https://sketchucation.com/webshop/my-licences.php
and found no option to release them, please help me release them!!!

•Seat ID: 93950; HW ID: TH1681976919.0A; Date of activation: 20/04/2023
•Seat ID: 93961; HW ID: ZO1681976919.0D; Date of activation: 20/04/2023
•Seat ID: 93991; HW ID: ST1681982550.0Z; Date of activation: 20/04/2023

Dave R · 21 Apr 2023, 11:28

@xyhcwu said:

I come to - https://sketchucation.com/webshop/my-licences.php
and found no option to release them, please help me release them!!!

Do you have the current version of the Sketchucation ExtensionStore installed? And the current version of LibFredo6? Make sure they are up to date and then restart SketchUp.

What version of SketchUp are you using? Your profile shows 2020 Free/Make which is impossible.

fredo6 · 21 Apr 2023, 12:35

@xyhcwu said:

I used the Fredo tool yesterday and was prompted with an expired license, I selected the purchased license radical file to activate it and it still prompted an expired license, I activated it again and again and ohhhh, Seats running out!
I come to - https://sketchucation.com/webshop/my-licences.php
and found no option to release them, please help me release them!!!

•Seat ID: 93950; HW ID: TH1681976919.0A; Date of activation: 20/04/2023
•Seat ID: 93961; HW ID: ZO1681976919.0D; Date of activation: 20/04/2023
•Seat ID: 93991; HW ID: ST1681982550.0Z; Date of activation: 20/04/2023

You need to upgrade to the latest version of Sketchucation ExtensionStore (v4.3.1). You probably called the License dialog box without an Internet connection.
I also freed up the 3 seats for ToolsOnSurface.

fredo6 · 21 Apr 2023, 12:44

@natejesus said:

I bought roundcorner. I activated it and used it. Later I run SketchUp, roundcorner isn't activated. I activate again and use it. 5 minutes later, still running the same SketchUp instance, roundcorner isn't activated again. Now I activate it, it says it's activated, but when I click roundcorner to use it, it says not activated. It is stuck in this loop.

Could you upgdare to the latest version of Sketchucation ExtensionStore (v4.3.1) and also make sure that you are connected to Internet when you invoke the License dialog box.

xyhcwu · 22 Apr 2023, 07:58

@fredo6 said:

@xyhcwu said:

I used the Fredo tool yesterday and was prompted with an expired license, I selected the purchased license radical file to activate it and it still prompted an expired license, I activated it again and again and ohhhh, Seats running out!
I come to - https://sketchucation.com/webshop/my-licences.php
and found no option to release them, please help me release them!!!

•Seat ID: 93950; HW ID: TH1681976919.0A; Date of activation: 20/04/2023
•Seat ID: 93961; HW ID: ZO1681976919.0D; Date of activation: 20/04/2023
•Seat ID: 93991; HW ID: ST1681982550.0Z; Date of activation: 20/04/2023

You need to upgrade to the latest version of Sketchucation ExtensionStore (v4.3.1). You probably called the License dialog box without an Internet connection.
I also freed up the 3 seats for ToolsOnSurface.

I have updated to Sketchup Pro 2022.
Sketchucation ExtensionStore (v4.3.1)
LibFredo6_v13.9a
Now it works fine, thanks!
I found that when using a VPN connection, the activated license does not release itself!

Dave R · 22 Apr 2023, 12:13

@xyhcwu said:

I found that when using a VPN connection, the activated license does not release itself!

That shouldn't be a surpise. The license is assigned to your computer but you're using the VPN to hide your computer from the outside world so the lcense server can't see your machine.

fredo6 · 22 Apr 2023, 12:47

@dave r said:

That shouldn't be a surpise. The license is assigned to your computer but you're using the VPN to hide your computer from the outside world so the lcense server can't see your machine.

Actually, the server only sees a token, HW ID, which is generated randomly for the computer and not related to the true computername. The server does not 'see' machines, but just receive text messages from the computer, as any web site.

Instead, I think that the Sketchup Http API has some problem and may not like VPN, or more exactly, may consider that there is no connection, especially if the VPN is activated after Sketchup is started. The API tends to freeze its status when it opens Sketchup.

Dave R · 22 Apr 2023, 13:05

SketchUp doesn't specifically support virtualized networks though. So it amounts to the same thing.

fredo6 · 22 Apr 2023, 13:39

@dave r said:

SketchUp doesn't specifically support virtualized networks though. So it amounts to the same thing.

I did not know that. Is this documented?

xyhcwu · 23 Apr 2023, 05:34

@dave r said:

@xyhcwu said:

I found that when using a VPN connection, the activated license does not release itself!

That shouldn't be a surpise. The license is assigned to your computer but you're using the VPN to hide your computer from the outside world so the lcense server can't see your machine.

Sorry, what I meant was that I first turned on the VPN connection and then activated the Fredo6 license, however there is no release option for this seat and it cannot release itself.
This resulted in several failed activations and I couldn't release them myself and had to ask Fredo to do it for me.
Here, the network is heavily blocked and in many cases the VPN needs to be turned on when using the computer.

AbrahamMtzJ · 24 Apr 2023, 05:18

Hi, i'm having the same issue where it says license seats exceeded, i'm only using 2 seats in my PC and laptop, is there a way to release all seats so i can validate again.

mandraget · 26 Apr 2023, 04:59

hi fredo, I got a problem releasing all the licenses on my office PC, can you please help me release all my licenses?