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    GET AN ERROR WIN TRING TO ACTIVATE LICENSE

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    • T Offline
      theartdepartment10
      last edited by

      I have the same problem with ClothWorks and FredoCorner??

      msg_validation_error
      Request to Sketchucation +ERROR_A0C

      HELP!

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      • Rich O BrienR Offline
        Rich O Brien Moderator
        last edited by

        Update Sketchucation Tools to 4.3 on all devices

        Link Preview Image
        Sketchucation Tools | SketchUcation

        3D SketchUp Community for Design and Engineering Professionals.

        favicon

        (sketchucation.com)

        Download the free D'oh Book for SketchUp šŸ“–

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        • T Offline
          theartdepartment10
          last edited by

          Tried that, but I still get the error?

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          • TIGT Offline
            TIG Moderator
            last edited by

            That error message code means that your computer-name and the equivalent name in the license file don't match, so have you tried to copy or move files between computers and got into this muddle ?
            You probably need to delete your main license file and reactivate the licenses for the extensions - also you probably need to release the licenses previously assigned to the wrong computer ??
            It looks like you have got your set up in a bad tangle...
            Rich or Fredo will probably chip in with more detailed advice on possible remedies...

            TIG

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            • Rich O BrienR Offline
              Rich O Brien Moderator
              last edited by

              Please go here...

              https://i.imgur.com/xTePmqc.png

              Paste output into your reply

              Download the free D'oh Book for SketchUp šŸ“–

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              • T Offline
                theartdepartment10
                last edited by

                TIG: I wish you were here with me to do what you say, for Iā€˜m lost on how to do what you suggested, is there a video?

                TheD’oh! Book: thank you for the super easy-to-follow help, but I did that and nothing happens when I click ā€œFredo Plugins Information for Sketchucation Supportā€ no new window ….nothing.
                Help

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                • Rich O BrienR Offline
                  Rich O Brien Moderator
                  last edited by

                  @theartdepartment10 said:

                  The D’oh! Book: thank you for the super easy-to-follow help, but I did that and nothing happens when I click ā€œFredo Plugins Information for Sketchucation Supportā€ no new window ….nothing. Help

                  It opens the ruby console and outputs a series of helpful info for us.

                  As TIG mentions the error code is related to mismatch of name.

                  The fact that you don't get any output from the menu entry I mentioned and that you've already licensed other extensions successfully on 4 devices suggests a fundamental error locally.

                  Spend some time with your device/s and establish that your are running the latest Sketchucation Tools and LibFredo on all 4.

                  At https://sketchucation.com/webshop/my-licences.php you can manage seats. If any seats are not available for online release then that means you have outdated extensions installed.

                  Download the free D'oh Book for SketchUp šŸ“–

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