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Scheduled Pinned Locked Moved SketchUp Bug Reporting
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  • G Offline
    grizzler
    last edited by 20 Jul 2022, 11:50

    I've just downloaded ExtensionsStore v4.2.9 so I can get my Fredo6 license and it just comes up blank. I've restarted SU and turned off my VPN but it just remains blank for a while and then says " Navigation to web page was cancelled". If I then click on "refresh page" it says "This site is not secure. This might mean that someone’s trying to fool you or steal any info you send to the server. You should close this site immediately." - Any suggestions?

    Everything else is working fine for me, my connection is stable and decent speed.

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    • R Offline
      Rich O Brien Moderator
      last edited by 20 Jul 2022, 12:11

      @unknownuser said:

      This site is not secure. This might mean that someone’s trying to fool you or steal any info you send to the server. You should close this site immediately

      We have a valid SSL certificate...

      https://i.imgur.com/2nqScIu.png

      ...and your message is suggesting it is accessing an unsecure URL. Have you tried clearing your cookies and cache from your browser/s and retrying?

      You should not get that message. Are you using a VPN or strict Firewall?

      Download the free D'oh Book for SketchUp

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      • T Offline
        TIG Moderator
        last edited by 20 Jul 2022, 12:31

        Sounds like an over-zealous virus tool's firewall that is blocking the site.
        Obviously the thousands of members using it have no issues...
        Over certificates etc are up to date.
        Has something changed with your set up recently ?
        Have you checked to see where you can 'white-list' the site ?
        The two that need access are
        sketchucation.com
        plugin.sketchucation.com
        in particular the
        https://plugin.sketchucation.com/pluginstore_4.php

        Rich's cache deletion is a good idea, but note how it relates to the cache used by IE/Edge [Internet Options] and not anything else used by another default web-browser...

        TIG

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        • R Offline
          Rich O Brien Moderator
          last edited by 20 Jul 2022, 14:02

          @grizzler said:

          Device Association Framework Provider Host
          Remote Address: 239.255.255.250

          What do you think?

          I don't know what that IP address is but its not us. Our IP is...

          144.76.69.227 (static.227.69.76.144.clients.your-server.de)
          

          Download the free D'oh Book for SketchUp

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          • G Offline
            grizzler
            last edited by 20 Jul 2022, 14:05

            It doesn't seem to be my browser but it might be my firewall, it's blocked the following today and I'm wondering whether it might be what I need - I don't want to whitelist it without knowing though:

            Device Association Framework Provider Host
            Remote Address: 239.255.255.250

            What do you think?

            I just deactivated my firewall and tried again but I still get blocked

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            • G Offline
              grizzler
              last edited by 21 Jul 2022, 08:27

              Finally! It has taken me 24 hours of disabling and enabling everything I can, numerous restarts, cache clearances etc, and the thing that finally worked was to enable my VPN and set it to a US server, suddenly all my problems were solved! I've no idea why this worked but it did and I'm not going to question it in case I jinx it

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