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    Sketchup crashes when moving objects

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    • S Offline
      samyell77
      last edited by

      Sorry if this is a stupid question but how can I check if the problem is with a plugin?

      Im moving components when the crashes happen, sometime within groups sometimes groups of components, sometimes just components on their own. Crashes seem pretty indescrimimate.

      Will capture a crash log next time I get one...

      SU Pro 2016
      Dell Precision M4800
      PC Windows 10
      Intel Core i7-4900MQ @ 2.80ghz
      Nvidia Quadro K2100M
      16gb RAM

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      • Dave RD Offline
        Dave R
        last edited by

        One way would be to first change the name of the Plugins folder under User/App Data... to maybe "Old Plugins" and restart sketchUp. Since it appears we are talking about SU2015, (It's confusing because your signature line and profile show different versions) SketchUp will create a new Plugins folder when it starts and add only native plugins.

        Try the things that made SU crash. If you don't get the crash, try adding plugins back a couple at a time, restart SU and see what happens.

        IF you have the SCF Plugin, you can also disable and enable plugins using it.

        Perhaps its some oddball plugin that is poorly written or needs updating or maybe there are a couple that are conflicting.

        Are these components ones you've drawn yourself or downloaded from somewhere else?

        If you haven't been doing so, you should always send Bug Splat reports when they occur. It's the primary way that the SketchUp team gets useful information about issues.

        Etaoin Shrdlu

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        (THERE'S NO PLACE LIKE)

        G28 X0.0 Y0.0 Z0.0

        M30

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        • BoxB Offline
          Box
          last edited by

          Do you happen to have the plugin SuSolid?

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          • S Offline
            samyell77
            last edited by

            No - but there is one that I added recently (Bill Of Materials - BG Sketchup). Have just tried disabling it to see if I still get the crashes....

            Thanks Dave R - will keep an eye on it. Am I able to give the plugin author any info relating to the crashes? The components are ones I have made myself but I have been using them for a long time (5 - 6 years) and have never had any problems with them before.

            SU Pro 2016
            Dell Precision M4800
            PC Windows 10
            Intel Core i7-4900MQ @ 2.80ghz
            Nvidia Quadro K2100M
            16gb RAM

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            • Dave RD Offline
              Dave R
              last edited by

              The author might have contact info in the header of the .rb file in the Plugins folder of, if there's an associated directory there might be a txt file.

              Etaoin Shrdlu

              %

              (THERE'S NO PLACE LIKE)

              G28 X0.0 Y0.0 Z0.0

              M30

              %

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              • BoxB Offline
                Box
                last edited by

                I've seen a thread where they have tracked it to a situation where when SuSolid does something and if SU does something at the same time it will crash. So it's sort of a bug in each and both are changing things to avoid it in future. It may be that you have found another plugin that conflicts in the same way.

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                • TIGT Offline
                  TIG Moderator
                  last edited by

                  The author of the 'BG' plugins series is Inteloide.
                  You can PM him at SCF...[last here three days ago]
                  Or try email bg.sketchup[at]gmail.com

                  TIG

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                  • TIGT Offline
                    TIG Moderator
                    last edited by

                    SUsolid has an issue if AutoSave is enabled.
                    It has a poorly formed observer which ill-advisedly does an model.abort_operation in some circumstances when the model is saved, so this clashes with the AutoSave and then SketchUp crashes. The observer is attached to the Model and runs continuously, it ought to be only attached while the SUsolid tool is active, and/or the abort should be reconsidered/recast.
                    Its author knows of the issue and I understand that he has a fix - a new version should be available shortly...
                    Meanwhile if you must use SUsolid, please switch off AutoSave if it is loaded.
                    However, I recommend that you use the SCF Plugins Manager to disable it and load it per session as you need it [Orange button]...

                    TIG

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                    • S Offline
                      samyell77
                      last edited by

                      Thanks all for your responses. Will run SU for the rest of the day and see if it resolves the crashes and will then contact Inteloid. Been in touch with him a few times regarding BOM plugin.
                      Cheers

                      SU Pro 2016
                      Dell Precision M4800
                      PC Windows 10
                      Intel Core i7-4900MQ @ 2.80ghz
                      Nvidia Quadro K2100M
                      16gb RAM

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                      • S Offline
                        samyell77
                        last edited by

                        @samyell77 said:

                        Been in touch with him a few times regarding BOM plugin.

                        In a good way! Thought this sounded a little negative. Inteloide helped me out a lot with the BOM plugin... for the record! 😄

                        SU Pro 2016
                        Dell Precision M4800
                        PC Windows 10
                        Intel Core i7-4900MQ @ 2.80ghz
                        Nvidia Quadro K2100M
                        16gb RAM

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